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AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?Position Summary: The AP Check Processor will process check requests while meeting all Service Level Agreements and in compliance with AutoNation policies. Organizational Relationships: Interacts with internal customers and external lenders at various levels, peers, supervisor and management. Job Responsibilities: 1. Process on-demand check requests including generic, titles, lien payoffs, dealer trades, vehicle purchases 2. Process Electronic Funds Transfers for lien payoffs 3. Provide backup for the AP clerk 4. Resolve issues through email and phone when there are check request discrepancies 5. Work and resolve Check Processing problems from the Support Desk, vendors, stores, problem queues, and SSC team members on a daily basis 6. Meet or exceed service level agreements 7. Work with the AP Check Processor Lead to clear items from the Venali 8. Process assigned BPMS queues including Cancellations, Dealer Trades, and WBYC. 9. Perform any other outside projects and/or tasks as assigned 10. Process assigned work in an accurate and timely manner meeting all department requirements. 11. Cross train with other team members Qualifications: • Strong data entry skills • Ability to produce a high volume of work while still maintaining accuracy • Understand basic accounting principles and logic • Effective analytical, problem-solving, organizational and time management skills, with the ability to meet strict commitments and deadlines • Experience handling high volume of paperwork in multiple computer database systems • Flexible work schedule to accommodate work flow • Communicate effectively with customer base • Ability to read, write, speak and understand the English language • Team player with superior service skills Next Possible Position: AP Check Processing Lead Physical Requirements: This is a largely sedentary role with extended period looking at computer monitors and using a keyboard and mouse.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Check Processor

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?Position Summary: The ACH Banking Lead is responsible for assisting the ACH Banking Associates with day-to-day activities, managing ACH banking technical resources, working support desk tickets, associate training, documentation of processes, and serving as the primary contact for the ACH/Trintech banking upload and/or problem resolutions. Organizational Relationships: Interacts with internal customers and external lenders at various levels, peers, supervisor and management.Job Responsibilities:Managing daily workflow for the ACH Banking team, including daily work assignments, monitoring automated processes, and providing on demand assistance for associates and management. Monitors team production to ensure daily SLAs are achieved and notifies leadership when at-risk. Review and respond to support desk tickets from internal, field, and corporate associates. Research all technology process issues, determine root cause, and work with technology teams and external partners to resolve them. Assist with and resolve issues escalated from associates with minimal supervisor assistance. Independently contribute to department projects. Assist in leading team meetings. Lead and manage team during supervisor absence. Train all new ACH Banking associates including creation of training plans and process documentation. Any additional duties assigned by management.Qualifications:Subject matter expert of AutoNation ACH Banking processes and systems. Minimum two (2) years accounting experience, preferably 1 year in ACH Banking role. Intermediate computer and Microsoft Office skills. Effective communications skills, written and verbal. Strong mathematical, analytical, and problem-solving skills. Ability to work independently and as a team member in a deadline-driven environment. Highly organized with excellent follow-up and prioritization abilities. Demonstrates personal credibility by taking responsibility for actions and being reliable and trustworthy. High School Diploma or equivalent required. Additional extended education preferred. Results oriented, ensuring one’s own work is accurate and complete. Ability to obtain information from several sources to address present needs. Able to research and reconcile accounts utilizing lender websites and CDK functions (particularly ANRI). Requires little to no supervision to successfully manage the workflow. Demonstrates critical thinking by identifying issues, gathering evidence through research, evaluating options, and deriving conclusions, offering up appropriate solutions.Next Possible Position:ACH Banking Sr. LeadPhysical Requirements:This is a largely sedentary role with extended period looking at computer monitors and using a keyboard and mouse.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

ACH Banking Lead

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The BOS Accounting Manager is responsible for full cycle accounting review and oversight for an assigned group of Dealerships, Collision Centers, Auctions, or other business units. The BOS Accounting Manager will be the primary contact for store leadership within the BOS and will work across a wide breadth of functions to support store operations, driving efficiency, accuracy on financial reporting and improved profitability.Onsite in local AutoNation location or Business Operations Support (BOS) in Irving, TX, with flexibility to work remotely JOB QUALIFICATIONS<ul><li>High school diploma or equivalent (associate degree or higher in accounting or related field preferred)</li><li>Two years of experience in a dealership office position</li><li>Working knowledge of dealership financial statements</li><li>Ability to explain technical financial information in an understandable manner</li><li>Strong communication, customer service, problem-solving and organizational skills</li><li>Highly proficient in Microsoft Office Suite (Excel, Word, and Outlook)</li><li>Discretion in dealing with sensitive and confidential information</li></ul>ROLES &amp; RESPONSIBILITIES<ul><li>Act as a liaison between store leadership and key operational BOS departments </li><li>Work closely with associated Controllers and manage day-to-day accounting operations of the store</li><li>Prepare financial statements in accordance with established timelines</li><li>Interpret and analyze financial statements </li><li>Monitor and follow-up on BOS operational performance across all functions for assigned store(s)</li><li>Review adjustments to inventory, COS, and expense accounts for accuracy and follow up on process errors, where identified</li><li>Prepare reconciliations for certain accounts, review results, and identify issues and resolutions, as appropriate</li><li>Support the automation of all possible systems and establish controls </li><li>Maintain and post monthly standard entries, including prepaid expenses and AP accruals </li><li>Assist in completion of annual reviews and audits </li><li>Complete month-end accounting reports, as assigned </li><li>Run and review expense trend reports monthly </li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Accounting Manager, BOS

Financial Assistance Advisor I-Tele-CounselorUIW MissionPosition SummaryThe Financial Assistance Advisor I-Tele-Counselor is responsible for counseling students and respective family on various types of resources available, eligibility requirements, and university costs. Advisors provide excellent service and a friendly atmosphere while being accountable for following Federal, State and Institutional regulations. The Financial Assistance Advisor I-Tele-Counselor reports to the Assistant Director of Financial Assistance.Essential FunctionsJob DutiesKnowledge Skills and Abilities• Excellent customer service skills.• Strong communication skills.• Ability to maintain professionalism, a positive attitude, and patience.• Ability to proactively problem-solve, multi-task, and organize in a fast-paced collaborative environment.• Reliable, self-motivated, and able to contribute to and support team effort.• Ability to work effectively with individuals from diverse communities and cultures.• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.Required EducationBachelor's Degree.Required Work ExperienceOne (1) year of customer service experience. Note that additional education will be considered in lieu of experience.Preferred Qualifications• Customer service experience in an office environment.• Prior experience in a university environment and with BANNER software, and/or experience within a call center .• Fluency in Spanish is a plus.Required Certifications, Licenses or RegistrationsNone specified.Work HoursMon through Fri 8am to 5pm with extended hours as needed to meet departmental goals, to include some evenings and/or weekends during peak periods.Physical DemandsNone specified.Posting Number: AS2120POJob Type: Full TimeJob Category: Staff (non-exempt)Desired Start Date: 04/16/2025Position End Date (if temporary):Reports To: Assistant Director of Financial AssistanceSalary: $42,000 AnnualizedOpen Date: 03/17/2025Close Date:Open Until Filled: YesSpecial Instructions to ApplicantN/A.To apply, visit <a href="https://apptrkr.com/6086012UIW" target="_blank">https://apptrkr.com/6086012UIW</a> is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).jeid-e4490ade0f3c6545ac1dc72557dbc8e5

University of the Incarnate Word

Financial Assistance Advisor I-Tele-Counselor

Financial Assistance Advisor I - Documents/Customer ServiceUIW MissionPosition SummaryThe Financial Assistance Advisor I - Documents/Customer Service is primarily responsible for managing student email communications, imaging and indexing current paperwork, performing pre-verification, supporting the service team (front counter/phones) and supporting outreach initiatives (communications, orientations, workshops). The Financial Assistance Advisor I-Documents/Customer Service reports to the Assistant Director of Financial Assistance.All advisors work as student advocates and understand the role financial assistance plays in the success and engagement of our students.Essential FunctionsJob DutiesKnowledge Skills and Abilities• Ability to proactively problem-solve and multi-task in a fast-paced cooperative environment.• Strong written and verbal communication skills.• Possess organization skills and a decisive, positive attitude.• Ability to provide excellent customer services and maintain a high level of professionalism.• Reliable, self-motivated, and able to contribute to and support a team effort.• Ability to work effectively with individuals from diverse communities and cultures.• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.Required EducationBachelor's Degree.Required Work ExperienceOne (1) year of customer service experience. Note that additional education will be considered in lieu of experience.Preferred Qualifications• One (1) year of customer service experience in an office setting.• Prior experience with BANNER software.Required Certifications, Licenses or RegistrationsN/A.Work HoursMonday – Friday 8-5 with extended hours as needed to meet departmental goals, to include some evening or weekend hours as needed during peak seasons.Physical DemandsNone specified.Posting Number: AS2119POJob Type: Full TimeJob Category: Staff (non-exempt)Desired Start Date: 04/16/2025Position End Date (if temporary):Reports To: Assistant Director of Financial AssistanceSalary: $42,000 AnnualizedOpen Date: 03/17/2025Close Date:Open Until Filled: YesSpecial Instructions to ApplicantN/A.To apply, visit <a href="https://apptrkr.com/6086015UIW" target="_blank">https://apptrkr.com/6086015UIW</a> is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).jeid-7252f11dbe0c2042a1965e7b3e48b8cd

Financial Assistance Advisor I - Documents/Customer Service

Financial Assistance Advisor III - Special Programs UIW Mission Position Summary The Financial Assistance Advisor III - Special Programs has the primary responsibility for administering the university's work-study program, tuition waivers, veteran's benefit coordination with financial assistance, and awarding study abroad. This position reports to the Assistant Director of Financial Assistance. The Financial Assistance Advisor III represents the OFA (Office of Financial Assistance) in providing excellent customer service in advising students on available resources. OFA advisors work as student advocates and understand the critical role financial assistance plays in the success and engagement of our students. Position is accountable for following all Federal, State and Institutional regulations. Essential Functions Job Duties Knowledge Skills and Abilities <ul> <li>Ability to proactively problem-solve and multi-task in a fast-paced cooperative environment.</li> <li>Possess organization skills and a decisive, positive attitude.</li> <li>Ability to provide excellent customer services and maintain a high level of professionalism.</li> <li>Reliable, self-motivated, and able to contribute to and support a team effort.</li> <li>Ability to work effectively with individuals from diverse communities and cultures.</li> <li>Employee shall adhere to call applicable rules and regulations of the Federal and State governments, the University, and the NCAA.</li> </ul> Required Education Bachelor's Degree. Required Work Experience One (1) year of professional financial aid experience in a higher education setting to include managing independent projects. Preferred Qualifications <ul> <li>Prior experience with BANNER software.</li> <li>Experience managing large aid programs, particularly work-study or scholarships.</li> </ul> Required Certifications, Licenses or Registrations None specified. Work Hours Monday through Friday 8am to 5pm with some extended hours and weekends as needed, especially in the planning and execution of events, to meet departmental goals. Physical Demands None specified. Posting Number: AS2107PO Job Type: Full Time Job Category: Administrator (exempt) Desired Start Date: 04/16/2025 Position End Date (if temporary): Reports To: Assistant Director of Financial Assistance Salary: $46,000-$48,000 Annualized Open Date: 03/11/2025 Close Date: Open Until Filled: Yes Special Instructions to Applicant N/A. To apply, visit <a href="https://apptrkr.com/6073104" target="_blank">https://jobs.uiw.edu/postings/28243</a> UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).jeid-1b9ef160a2db3a4c85d174d7b5392ee3

Financial Assistance Advisor III - Special Programs

Accountant (General) UIW Mission Position Summary The Accountant in the Comptroller's Office is responsible for performing routine and complex accounting and analytical work requiring professional knowledge of the theory and practice of recording, classifying, examining, analyzing accounting records and financial transactions, and generating and monitoring financial reports. The Accountant reports to the Accounting Manager for Professional Schools. This on-campus position will work at the Broadway main campus location. After six months of successful employment, position is eligible for remote work one day per week. Essential Functions Job Duties Knowledge Skills and Abilities <ul> <li>Proficiency in the use of Microsoft Office applications, databases, spreadsheets, and/or word processing.</li> <li>Must possess excellent interpersonal, organizational, and technical skills.</li> <li>Knowledge of theories, principles, and practices of accounting.</li> <li>Skill in utilizing a personal computer and associated software programs.</li> <li>Skill in operating a calculator and/or a ten key adding machine.</li> <li>Ability to analyze and evaluate accounting problems.</li> <li>Ability to communicate clearly and effectively, both verbally and in writing.</li> <li>Ability to apply accounting principles and practices to non-profit accounting.</li> <li>Ability to interpret and analyze financial documents and reports.</li> <li>Ability to prepare a variety of financial statements, reports, and analyses.</li> <li>Ability to meet deadlines and manage multiple priorities; ability to handle multiple tasks simultaneously.</li> <li>Ability to work independently, with minimal supervision, and use rational judgment in making work-related decisions.</li> <li>Ability to establish and maintain effective working relationships with co-workers, management, community, and general public.</li> <li>Ability to work effectively with individuals from diverse communities and cultures.</li> <li>Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.</li> </ul> Required Education Bachelors Degree in Accounting from an accredited college or university. Required Work Experience Two (2) years of accounting experience. Preferred Qualifications <ul> <li>Two years of accounting experience in a non-profit setting.</li> <li>Master of Business Administration.</li> <li>Programming of systems experience.</li> </ul> Required Certifications, Licenses or Registrations None specified. Work Hours Mon through Fri 8am to 5pm with extended hours as needed to meet departmental goals. Physical Demands None specified. Posting Number: AS2115PO Job Type: Full Time Job Category: Administrator (exempt) Desired Start Date: 04/16/2025 Position End Date (if temporary): Reports To: Accounting Manager for Professional Schools Salary: $55,000-$60,000 Annualized Open Date: 03/03/2025 Close Date: Open Until Filled: Yes Special Instructions to Applicant This on-campus position will work at the Broadway main campus location. After six months of successful employment, position is eligible for remote work one day per week. To apply, visit <a href="https://apptrkr.com/6047297" target="_blank">https://jobs.uiw.edu/postings/28209</a> UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).jeid-7a3fb357cda09842b18b2e23ced99e9d

Accountant (General)

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?Job Description Summary This position will be responsible for handling incoming customer calls emails, chats, and texts. Making outbound follow-up calls to customers, and providing certain support services to the Collection teams. This position reports to the Collection Supervisor or Collection Manager. This individual will primarily interact with customers, third parties calling for payoff quotes, and members of the collection teams. The successful candidate is self-directed in work prioritization and demonstrates superior judgment-making ability within the scope of the position’s areas of responsibility. The associate will perform all duties in accordance with AN Finance policies and procedures and all state and federal regulations. This position requires working a variable schedule, which may include early mornings, late evenings and occasional weekends, as directed by management.<ul><li>Respond promptly, accurately and professionally to incoming customer calls.&nbsp; Customer calls may include but are not limited to general account inquiries, requests for documents, address updates, payoff balances, or payment arrangements.</li><li>Meet and maintain standards for call availability, time on call, and abandon rates.</li><li>As needed, make outbound follow-up calls to customers regarding requested account information.</li><li>Receive, route or respond to incoming customer correspondence, as appropriate.</li><li>Document and update accounts and incoming reports from customers and insurance companies regarding vehicle accidents.</li><li>Provide certain support services to collection team members, including auto-pay enrollment, credit reference updates, or account inquiry callbacks.&nbsp;</li><li>Escalate customer complaints to management, as appropriate.</li><li>Adherence to AN Finance policy and procedures which will include regulatory compliance at the federal and state levels.</li></ul>Qualifications<ul><li>Superior customer service skills, including listening to customer issues, confirming understanding, and when applicable, accepting criticism or complaints in a professional, respectful manner.</li><li>Excellent verbal and written communications skills with the ability to communicate and present complex issues in a clear, articulate and impactful manner.</li><li>Ability to organize various tasks and prioritize workloads while managing to deadlines.</li><li>General knowledge of state and federal laws applicable to debt collection, including the Fair Debt Collection Practices Act; proficiency is a plus and will be a requirement in this position.</li><li>Knowledge of consumer financial debt transactions, including an understanding of how installment loans function, and an ability to explain the loan transaction to customers is a plus and will be a requirement in this position.</li><li>Strong attention to detail.</li><li>Self-motivated, high-integrity, comfortable working independently or as part of a team.</li><li>In the event working from home is required, you must have reliable high-speed internet access, a dedicated workspace, and must comply with all information security policies.</li><li>Bi-lingual in English and Spanish is preferred.</li></ul>Education and/or Experience<ul><li>High school degree or GED is required.</li><li>Previous experience in a customer service call-based position is a plus.&nbsp;</li><li>Previous experience in the consumer financial services industry is preferred, but not required.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Customer Service  Representative (Must be Bilingual in Spanish and English)

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Loan Counselor II

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?This position will be responsible for handling incoming customer calls emails, chats, and texts. Making outbound follow-up calls to customers, and providing certain support services to the Collection teams. This position reports to the Collection Supervisor or Collection Manager. This individual will primarily interact with customers, third parties calling for payoff quotes, and members of the collection teams.<ul><li>Job ResponsibilitiesRespond promptly, accurately and professionally to incoming customer calls.&nbsp; Customer calls may include but are not limited to general account inquiries, requests for documents, address updates, payoff balances, or payment arrangements. Meet and maintain standards for call availability, time on call, and abandon rates. As needed, make outbound follow-up calls to customers regarding requested account information. Receive, route or respond to incoming customer correspondence, as appropriate. Document and update accounts and incoming reports from customers and insurance companies regarding vehicle accidents. Provide certain support services to collection team members, including auto-pay enrollment, credit reference updates, or account inquiry callbacks.&nbsp; Escalate customer complaints to management, as appropriate. Adherence to CIG policy and procedures which will include regulatory compliance at the federal and state levels.Qualifications Superior customer service skills, including listening to customer issues, confirming understanding, and when applicable, accepting criticism or complaints in a professional, respectful manner. Excellent verbal and written communications skills with the ability to communicate and present complex issues in a clear, articulate and impactful manner. Ability to organize various tasks and prioritize workloads while managing to deadlines. General knowledge of state and federal laws applicable to debt collection, including the Fair Debt Collection Practices Act; proficiency is a plus and will be a requirement in this position. Knowledge of consumer financial debt transactions, including an understanding of how installment loans function, and an ability to explain the loan transaction to customers is a plus and will be a requirement in this position. Strong attention to detail. Self-motivated, high-integrity, comfortable working independently or as part of a team. In the event working from home is required, you must have reliable high-speed internet access, a dedicated workspace, and must comply with all information security policies. Bi-lingual in English and Spanish is preferred.Education and/or Experience High school degree or GED is required. Previous experience in a customer service call-based position is a plus.&nbsp; Previous experience in the consumer financial services industry is preferred, but not required.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

17 Accounting Jobs in Texas