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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Director of Business Development – Middle Market Field Inspire and Accelerate Growth. Shape the Future of Middle Market Sales. At American Express, we do not simply compete in the market — we define it. The Middle Market Field Sales organization is a critical growth engine for the U.S. Commercial business, serving companies with annual revenues between $10M–$300M. As a Director of Business Development (DBD), you will lead from the front, owning regional growth strategy while developing and empowering a team of Managers of Business Development (MBDs) to deliver sustainable, profitable results. This is a leadership role for a proven sales executive who can balance people leadership, market ownership, and executive-level selling. You will be accountable not only for results, but for building a high-performance sales culture grounded in discipline, integrity, and strategic rigor. You will act as both coach and strategist, ensuring your team consistently shows up as trusted advisors to Middle Market clients. If you are energized by building elite teams, influencing complex decisions, and shaping the future of a high-growth segment, this role offers a platform to make lasting impact.What You Will Do Lead the Market Through People •&nbsp;&nbsp;&nbsp;&nbsp;Own regional Middle Market acquisition performance through direct leadership of a team of MBDs. •&nbsp;&nbsp;&nbsp;&nbsp;Recruit, develop, coach, and retain top-tier sales talent; set clear expectations, provide actionable feedback, and build strong succession pipelines. •&nbsp;&nbsp;&nbsp;&nbsp;Establish a culture of accountability, consultative excellence, and disciplined execution across the team. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure consistent application of sales methodology, pipeline hygiene, and forecasting accuracy. •&nbsp;&nbsp;&nbsp;&nbsp;Maintain an active in-market presence (25–50% travel), engaging alongside MBDs with priority prospects and key clients. Set and Execute Strategy •&nbsp;&nbsp;&nbsp;&nbsp;Translate enterprise and segment priorities into clear regional strategies that drive sustainable growth. •&nbsp;&nbsp;&nbsp;&nbsp;Oversee a high-value pipeline across the region, ensuring strong conversion, deal quality, and predictable outcomes. •&nbsp;&nbsp;&nbsp;&nbsp;Leverage data, analytics, and market insights to prioritize opportunities, allocate resources, and identify whitespace. •&nbsp;&nbsp;&nbsp;&nbsp;Partner closely with Risk, Underwriting, Pricing, Product, and Marketing leaders to deliver scalable, profitable client solutions. Elevate Client Impact •&nbsp;&nbsp;&nbsp;&nbsp;Engage directly with senior executives (CEO, CFO, Treasurer) on complex, strategic opportunities where leadership presence is critical. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure the team conducts deep discovery and positions American Express as a long-term strategic partner — not a transactional provider. •&nbsp;&nbsp;&nbsp;&nbsp;Drive solution design across the American Express value proposition, including working capital, payments, expense management, and digital capabilities. •&nbsp;&nbsp;&nbsp;&nbsp;Act as a thought leader for clients and internally, bringing forward insights on market trends, competitive dynamics, and innovation. Drive Performance and Results •&nbsp;&nbsp;&nbsp;&nbsp;Hold accountability for regional quota attainment, pipeline health, and revenue quality. •&nbsp;&nbsp;&nbsp;&nbsp;Lead complex negotiations and deal strategy reviews; provide guidance on structure, pricing, and risk considerations. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure seamless handoff of won business to Field Account Development partners to maximize lifetime value. •&nbsp;&nbsp;&nbsp;&nbsp;Champion continuous improvement through best-practice sharing and performance optimization. Operate with Integrity (100% of the Time) •&nbsp;&nbsp;&nbsp;&nbsp;Model and enforce the American Express Code of Conduct and Sales Practice standards. •&nbsp;&nbsp;&nbsp;&nbsp;Serve as a visible champion of ethical decision-making, compliance, and risk discipline. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure all team activities align with regulatory, reputational, and brand expectations.What You Bring Experience &amp; Leadership Credentials •&nbsp;&nbsp;&nbsp;&nbsp;5-10+ years of success in complex B2B, commercial, or financial services sales, with progressive leadership responsibility. •&nbsp;&nbsp;&nbsp;&nbsp;Proven experience leading and scaling high-performing sales teams in a field-based or regional model. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated record of delivering consistent, top-quartile results through others. •&nbsp;&nbsp;&nbsp;&nbsp;Expertise in consultative, multi-stakeholder selling with executive-level influence. •&nbsp;&nbsp;&nbsp;&nbsp;Strong background in payments, financial services, SaaS, or adjacent solution-based environments. •&nbsp;&nbsp;&nbsp;&nbsp;Advanced financial acumen, including the ability to assess client financials, ROI, and profitability tradeoffs. Leadership Skills &amp; Mindset •&nbsp;&nbsp;&nbsp;&nbsp;Authentic, inspiring leader with a track record of developing talent and building trust. •&nbsp;&nbsp;&nbsp;&nbsp;Strategic thinker who pairs vision with disciplined execution. •&nbsp;&nbsp;&nbsp;&nbsp;Exceptional communicator, capable of influencing senior internal and external stakeholders. •&nbsp;&nbsp;&nbsp;&nbsp;Data-driven decision-maker with strong command of CRM, pipeline management, and forecasting. •&nbsp;&nbsp;&nbsp;&nbsp;Confident operating in a highly regulated environment while driving growth and innovation. •&nbsp;&nbsp;&nbsp;&nbsp;Resilient, adaptable, and composed in fast-changing market conditions. Education •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree required; advanced degree or equivalent professional experience preferred.Why Join American Express At American Express, leadership is about more than results — it is about how results are achieved. We invest deeply in our leaders, providing the tools, trust, and development needed to build enduring businesses and careers. As a Director of Business Development, you will represent one of the most respected brands in the world while shaping the trajectory of the Middle Market Field organization. You will lead ambitious professionals, partner with dynamic clients, and play a direct role in driving one of the company’s most important growth segments. If you are ready to lead leaders, own a market, and leave a lasting imprint on the future of Middle Market sales, this is your opportunity.Salary Range: $107,250.00 to $196,750.00 annually + sales incentive + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Director, Business Development

Position Overview: We are seeking an experienced Auto Loan Credit Manager to lead our credit team and oversee the evaluation and approval process for auto loan applications. This role is critical in ensuring compliance with regulatory standards, managing risk, and driving operational excellence. The ideal candidate will have strong leadership skills and a proven ability to manage and develop a team of credit analysts.<h2>Key Responsibilities</h2>Credit Analysis &amp; Approval:<ul><li>Review and analyze auto loan applications, credit reports, income verification, and collateral details.</li><li>Make credit decisions within assigned authority limits and escalate complex cases as needed.</li><li>Ensure compliance with federal, state, and company lending regulations (e.g., Fair Lending, ECOA).</li><li>Maintain up-to-date knowledge of industry standards and regulatory changes.</li><li>&nbsp;Analyze trends and recommend process improvements.</li></ul>People Management &amp; Leadership:<ul><li>Lead, mentor, and develop a team of credit analysts and underwriting staff.</li><li>Assign workloads, set performance goals, and conduct regular evaluations.</li><li>Provide coaching and training to enhance team expertise and productivity.</li><li>Foster a positive team culture focused on collaboration, accountability, and continuous improvement.</li></ul><h2>Qualifications</h2><ul><li>Bachelor’s degree in related field preferred</li><li>8+ years of experience in auto finance credit management or underwriting, with at least 2 years in a leadership role managing credit analysts.</li><li>Strong knowledge of credit scoring models, lending regulations, and risk assessment.</li><li>Proven ability to manage and develop teams effectively.</li><li>Excellent analytical, leadership, and communication skills.</li></ul><h2>Preferred Skills</h2><ul><li>Proficiency in loan origination systems and credit analysis tools.</li><li>Ability to work under pressure and meet deadlines.</li><li>Strong negotiation and decision-making abilities.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Manager, Credit

Position Summary: We are seeking a detail-oriented and results-driven Recovery Specialist to join our AutoNation Finance team. As a Recovery Specialist, you will be responsible for managing and resolving delinquent auto finance accounts that are in the later stages of default. This role focuses on repossession coordination, customer resolution, recovery collections, and potential charge-off prevention. The ideal candidate has strong negotiation skills, a solid understanding of compliance standards, and the ability to work in a fast-paced, high-volume environment.Job Responsibilities:<ul><li>Account Management &amp; Collections: Manage a portfolio of accounts 60-90 days past due, with a focus on high-risk, high-balance loans and repossessions Make outbound and receive inbound calls to resolve past-due balances and avoid potential charge-offs. Negotiate payment arrangements and settlements in accordance with company policies and procedures.</li></ul><ul><li>Repossession &amp; Recovery: Coordinate with repossession agents to ensure timely and compliant recovery of collateral. Document all activity related to repossession, skip tracing, and customer communication. Ensure all state and federal guidelines are followed regarding repossession and borrower communication.</li></ul><ul><li>Skip Tracing &amp; Location Efforts: Perform skip tracing to locate customers and vehicles using various tools and databases. Identify and escalate potential fraud or misrepresentation concerns.</li></ul><ul><li>Customer Communication &amp; Support: Maintain professional and empathetic communication with customers in sensitive or escalated situations. Provide education on account status, potential consequences, and available options.</li></ul><ul><li>Compliance &amp; Documentation: Maintain accurate, detailed, and timely documentation of all account activity in servicing systems. Ensure compliance with FDCPA, CFPB, UDAAP, and other regulatory requirements.</li></ul>Qualifications:<ul><li>High school diploma or GED required, Associate’s or Bachelor’s degree in finance, Business, or related field preferred</li><li>Minimum of 3 years of experience in collections, recovery, or repossession coordination.</li><li>Knowledge of auto finance collections and recovery processes.</li><li>Strong communication, negotiation, and problem-solving skills.</li><li>Experience using skip tracing tools and auto finance servicing systems.</li><li>Strong organizational skills with the ability to multitask and prioritize.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office management software.</li><li>Excellent written and verbal communication skills.</li><li>High degree of professionalism, discretion, and customer service focus.</li><li>Bilingual skills (Spanish/English) a plus.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Recovery Specialist-2

The Outbound BDC Agent handles a high volume of Outbound Service campaigns for multiple AutoNation dealership locations, establishes relationships with the customers and schedules appointments for the individual dealership Service Departments.Position ObjectiveAs an integral member of our Business Development/Contact Center Team, you will manage several outbound campaigns, foster customer relationships, and coordinate appointments that generates revenue for AutoNation's service departments. This position represents an exceptional opportunity to make a meaningful impact enhancing our customers' AutoNation experience.We seek highly skilled, detail-oriented sales driven Outbound BDC Agent with a strong commitment to customer service and being solution based oriented to join our dynamic team. In this role, you will play a pivotal part in ensuring the seamless and efficient scheduling of service appointments, through outbound campaign efforts, for our valued customers.The Outbound BDC Agent role is vital in ensuring our customers receive timely communication regarding upcoming reservations, missed reservations, recalls, recommended services and promotions, helping to maintain their vehicles in top condition. If you are an organized individual with excellent communication and customer service skills who thrive in a sales driven environment, we want to hear from you!Critical Success Behaviors<ul><li>Drive business for AutoNation by delivering a peerless customer experience by performing numerous outbound tasks (outbound calls, texts, emails) in a prompt, polite, professional manner, addressing inquiries and scheduling appointments efficiently and effectively.</li><li>Goal oriented and self motivated</li><li>Provide exceptional customer service through inbound and outbound dialing.</li><li>Express empathy with guest concerns and demonstrate excellent problem-solving skills.</li><li>Display resourcefulness and creativity in finding solutions or alternatives for customers, ensuring their satisfaction.</li><li>Stay up to date with product knowledge and service offerings to empower customers with the correct information.</li></ul><ul><li>Work collaboratively with our Service Departments and internal partners to deliver a peerless customer experience.</li><li>Thrive in a fast-paced high call volume environment while maintaining consistent quality performance.</li><li>Maintain Key Performance Indicator performance according to set performance standards.</li><li>Professional appearance</li></ul>QualificationsThe ideal candidate would typically have:<ul><li>High School Diploma or Equivalent. (Associate degree preferred).</li><li>One year certificate from college or technical school, or three to six months related experience and/or training, or an equivalent combination of education and experience.</li><li>Past sales experience a plus.</li><li>Knowledge of automotive services or industry experience is a plus.</li><li>Previous customer service experience, preferably in an outbound call center environment. &nbsp;</li></ul>The ideal candidate must have:<ul><li>Track record of delivering outstanding customer service, particularly in roles related to outbound scheduling or appointment coordination.</li><li>Proficiency in reading, writing, and the comprehension of written instructions and information.</li><li>Proficiency in using computer systems, CRM/call center technology, and scheduling software.</li><li>Exceptional communication skills, both written and verbal.</li><li>Strong interpersonal skills.</li><li>Outstanding organizational skills and the ability to manage multiple tasks with meticulous attention to detail.</li><li>Flexibility to work varying shifts, including weekends and evenings, as needed.</li><li>A collaborative team player with a deep commitment to delivering unparalleled service.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Outbound Customer Engagement Representative

The Fraud Risk Analyst I reports to the Fraud Manager and supports AutoNation Finance’s fraud prevention efforts by reviewing applications, identifying potential fraud indicators, and assisting in investigations related to automotive lending. This role focuses on analyzing data, monitoring activity for suspicious patterns, and following established fraud procedures to help reduce losses. The analyst will support senior team members with case reviews, documentation, and escalation of findings. Strong attention to detail, communication skills, and basic analytical abilities are essential for this position.ESSENTIAL DUTIES AND EXPECTATIONSSupport and contribute to the work of the Risk Department specifically assuming duties including the following:<ul><li>Review loan applications flagged for increased risk of synthetic identity theft, traditional identity theft, Bust Out and other forms of fraud</li><li>Conduct detailed analysis of high-risk applications, including verification of customer information, document validation, and analysis of third-party fraud detection tools</li><li>Utilize fraud scoring systems and internal data to identify patterns and red flags indicative of identity theft</li><li>Collaborate with the Underwriting team to provide insights and recommendations on applications with heightened fraud risk</li><li>Perform thorough background checks and research using public records, credit reports, and other relevant sources to assess the legitimacy of applicant information</li><li>Stay current on emerging fraud trends and techniques, particularly in synthetic identity fraud, and update procedures and analysis techniques as necessary</li><li>Review EPD and FPD charge-offs for potential buyback and understanding of current fraud trends/exposure</li><li>Document findings and maintain detailed case files on investigated applications for audit and reporting purposes</li><li>Provide recommendations for process improvements to enhance fraud detection at the front-end of the application process</li><li>Assist in the development and implementation of training materials and fraud awareness programs for underwriters and other relevant teams</li><li>Report to senior management on key fraud trends, patterns, and mitigation strategies</li><li>Assist in reviewing transactions and basic trend analysis to detect suspicious patterns.</li><li>Assist in preparing case summaries, documentation, and reports used by management for decision-making.</li><li>Follow fraud mitigation procedures and support compliance with internal policies and regulatory requirements.</li><li>Collaborate with credit, funding, and collections teams to gather information and clarify discrepancies.</li><li>Maintain accurate records of fraud reviews and ensure timely updates in fraud tracking systems.</li><li>Participate in team meetings, training sessions, and ongoing education related to fraud detection and regulatory guidelines.</li><li>Provide professional communication to internal stakeholders regarding findings and documentation needs.</li></ul>ESSENTIAL KNOWLEDGE, SKILLS &amp; ABILITIES<ul><li>Intermediate analytical and data-review skills with the ability to identify inconsistencies or anomalies in application details or documentation.</li><li>Foundational understanding of auto finance processes or willingness to learn industry fraud patterns.</li><li>Ability to examine loan applications and supporting documents for potential misrepresentation.</li><li>Strong attention to detail, organization, and written documentation skills.</li><li>Clear communication skills with the ability to provide concise summaries or ask clarifying questions.</li><li>Ability to work well within a team and collaborate across business units when gathering information.</li><li>Intermediate proficiency with Microsoft 365 (Excel, Word, PowerPoint, Teams).</li><li>Ability to follow procedures, exercise sound judgment, and know when to escalate concerns.</li><li>Comfortable working in a fast-paced environment with multiple competing priorities.</li><li>Interest in developing stronger analytical, risk assessment, and fraud-detection capabilities.</li></ul>EDUCATION AND/OR EXPERIENCE<ul><li>Bachelor’s degree in Finance, Business, Criminal Justice, or a related field preferred</li><li>2+ years of experience in fraud detection, risk management, or a related role in financial services</li><li>Strong analytical skills with the ability to interpret and analyze large amounts of data.</li><li>Familiarity with fraud detection tools and software, including fraud scoring models and credit bureau data</li><li>Knowledge of synthetic identity theft, traditional identity theft, and other common fraud tactics</li><li>Strong attention to detail and the ability to identify inconsistencies and red flags in applications</li><li>Excellent communication skills, with the ability to collaborate effectively with Underwriting and other cross-functional teams</li><li>Proficient in Microsoft Office Suite – (Intermediate) (Excel, Word, PowerPoint) and familiarity with fraud-related software systems</li><li>Ability to work independently and manage multiple investigations simultaneously in a fast-paced environment</li></ul>PREFERRED SKILLS<ul><li>Experience in the auto lending industry is a plus</li><li>Knowledge of regulatory requirements related to identity verification and fraud detection.</li><li>Strong investigative and problem-solving skills</li></ul>PHYSICAL DEMANDS☒ Sitting for extended periods ☒ Frequent use of keyboard and computer systems ☒ Regular phone communication Travel expected: minimal to none; may occasionally attend team meetings or training sessions (0–1 times per year)EQUAL EMPLOYMENT OPPORTUNITY STATEMENTAutoNation Finance is an equal employment opportunity employer. We consider applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, age, disability, genetic information, veteran status, or any other legally protected status.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Fraud Analyst 1

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.Sell with Confidence. Grow with AutoNation.AutoNation is redefining the car-buying experience—and we need driven, customer-focused professionals to help us lead the way. With nationwide inventory and a supportive team, you’ll have everything you need to succeed.Why You’ll Love Working Here:<ul><li>Competitive benefits</li><li>Career paths into finance, management, and beyond</li><li>A culture built on trust, transparency, and teamwork</li></ul>What We’re Looking For:<ul><li>Strong communication and interpersonal skills</li><li>A desire to help people and exceed expectations</li><li>Sales or customer service experience preferred</li></ul>Apply now and start building a career with purpose and potential.With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.<h2>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Sales Associate - BMW MINI of Dallas

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day&nbsp;and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize&nbsp;leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.<h2>Position Overview</h2> Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.<h2> What Will I Do Every Day?</h2><ul><li>Set, confirm and prepare for appointments with customers so they can have a great service experience</li><li>Meet or exceed targeted sales goals &amp; the targeted customer satisfaction index</li><li>Greet customers in a friendly manner when they arrive</li><li>Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives</li><li>Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle</li><li>Produce repair orders for customers, including cost and time estimates, with full transparency</li><li>Communicate frequently with technicians and parts associates to ensure timely completion of work</li><li>Follow up with customers on the status of their vehicle, based on how the customer wants to be informed</li><li>Follow up with customers to ensure satisfaction</li><li>Gain superior product knowledge to effectively help customers</li><li>Provide an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Service Advisor - BMW MINI of Dallas

Position Summary: The Collector I – Wholesale Accounts is responsible for the management and collections of a business-to-business accounts receivable portfolio. Who would I interact with? Interacts with internal and external customers at various levels, cash application team, credit team, supervisor and management.What are the day-to-day responsibilities?<ul><li>Contact customers and arrange payment to bring receivable customer balances within acceptable guidelines and/or under existing credit limits.</li><li>Recommend accounts for 3rd party collections or write off when all collection efforts are exhausted.</li><li>Work closely with internal stores to keep accounts current and maintain open lines of communication.</li><li>Following up on customer promises to bring accounts current.</li><li>Maintaining systematic notes of all collection activity</li><li>Initiating a problem resolution process on customer disputes.</li><li>Initiating credit holds within allowed guidelines.</li><li>Supporting the Cash Application department in reconciling discrepancies between customer payments received and their respective statements.</li><li>Minimize the 120+ collections category for reserve dollars.</li></ul>What are the requirements for this job?<ul><li>Basic knowledge of Microsoft Office / basic computer skills</li><li>Basic accounting knowledge, able to tell difference between debit and credit</li><li>Customer service skills and experience</li><li>Minimum 8,000 keystrokes per hour; 40 WPM</li><li>Professional phone and email etiquette</li><li>Manage a wholesale portfolio of &gt; 600 accounts with a portfolio score &gt; 550k</li></ul>Next Possible Position:Collections Specialist – Major Accounts, Fleet Accounts, or Wholesale AccountsAutoNation is an equal opportunity employer and a drug-free workplace.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Trade Collections Specialist

The Technician performs vehicle maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp;<h1>Pay is $18.00 per hour with advancement potential </h1><h1>Keep America Moving. Drive your Technician Career with AutoNation.</h1>At AutoNation, we don’t just service vehicles, we support the people who keep them running. As America’s most admired automotive retailer, we offer factory training, cutting-edge tools, and a clear path to advancement.<h1>Why You’ll Love Working Here:</h1><ul><li>Competitive pay and benefits</li><li>Paid training and OEM certification support</li><li>Opportunities to grow into Service, Sales, Management, Regional and Executive roles</li><li>Career options coast to coast through our nationwide footprint of locations</li></ul><h1>What We’re Looking For:</h1><ul><li>Valid driver’s license</li><li>A passion for cars and customer service</li></ul>Apply today and join a team that values your skills and invests in your future.<h1>What are the day-to-day responsibilities?</h1><ul><li>Performing vehicle maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</li><li>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</li><li>Documenting work performed on each vehicle on the repair order.</li><li>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h1>How will I know if I am successful?</h1><ul><li>The performance of a Service Technician is measured by achieving:</li><li>Targeted production</li><li>Targeted sales</li><li>Targeted Customer Satisfaction Index</li></ul><h1>What are the requirements for this job?</h1><ul><li>High School diploma or equivalent</li><li>Experience as an express/quick lube technician is preferred</li><li>Attention to detail</li><li>Ability to follow processes to ensure quality and safety</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h1>What are the opportunities for career growth?</h1><ul><li>Our Associates have many choices for career growth and development after success in a Service Technician role. &nbsp;Opportunities may include:</li><li>Service Technician</li><li>Service Advisor</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Tire/Lube Technician-BMW of Dallas-$18.00

The Servicing Risk Analyst reports to the Senior Manager, Business Risk Analytics and requires a deep understanding of consumer finance with auto preferred in the servicing portfolio arena. As a Risk Analyst II, you will work closely with individual business units to gather, analyze, and evaluate processes, procedures, strategies and KPIs, with a focus on Servicing (Collections and Loss Recoveries). You will document requirements, define scope and objectives, and formulate solutions for implementation. Special projects and other duties would also be assigned on an as needed basis. You will also be responsible for reporting duties, including daily and monthly reporting management and other regular duties. This role involves a high volume of as needed analysis to address the needs of each department with a strong focus in servicing as well as upper management.ESSENTIAL DUTIES AND EXPECTATIONSSupport and contribute to the work of the Risk Department specifically assuming duties including the following:<ul><li>Work with Risk and Servicing Leadership to develop data driving collections strategies that encompass the portfolio behavioral scorecard</li><li>Support Servicing Leaders with development of KPI management and incentive plans</li><li>Support Contact Administration team as needed</li><li>Gain understanding of ANF business specific policies and procedures</li><li>Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats</li><li>Support development of analyses and reporting related to losses, delinquencies, balance liquidations, interest income, fee income, and new originations</li><li>Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues</li><li>Support projects, data collection and analysis, with summarization of findings and clear communication with superiors</li><li>Recommend controls by identifying problems and writing improved procedures</li><li>Contribute to team effort by accomplishing related results as needed</li><li>Support other needs of the Risk department</li><li>Ability to maintain confidentiality</li><li>Ability to make discretionary decisions</li><li></li></ul>ESSENTIAL KNOWLEDGE, SKILLS &amp; ABILITIES<ul><li>Advanced analytical and data-review skills with the ability to identify inconsistencies or anomalies in application details or documentation.</li><li>Strong understanding of auto finance or other receivables financing(Mortgage, Credit Cards) processes.</li><li>Ability to examine large amounts of unstructured data and develop business insights</li><li>Strong attention to detail, organization, and written documentation skills.</li><li>Clear communication skills with the ability to provide concise summaries or ask clarifying questions.</li><li>Ability to work well within a team and collaborate across business units when gathering information.</li><li>Strong proficiency with Microsoft 365 (Excel, Word, PowerPoint, Teams).</li><li>Ability to follow procedures, exercise sound judgment, and know when to escalate concerns.</li><li>Comfortable working in a fast-paced environment with multiple competing priorities.</li><li>Interest in developing stronger analytical, risk assessment, and fraud-detection capabilities.</li></ul>EDUCATION AND/OR EXPERIENCE<ul><li>Finance, Economics, CS, IT, Accounting, Business Bachelor’s Degree from accredited 4-year institution</li><li>3 – 5 years previous experience in a similar role</li><li>Consumer loan portfolio risk management experience preferred</li><li>Understanding of modeling techniques</li><li>Proficiency in software applications such as SQL, Excel, Word, PowerPoint</li><li>Experience in financial analysis, data mining and statistics</li><li>Knowledge of complex risk management methods and technique</li><li>Demonstrated ability to apply complex financial and statistical principles</li><li>Intermediate knowledge of finance, statistics, accounting and/or consumer credit</li><li>Excellent analytical, quantitative and computer skills</li><li>Good written and verbal presentation skills and ability to communicate well with superiors</li><li>Detail-oriented and able to manage multiple tasks/deadlines</li><li>Able to work with minimal supervision</li><li>Flexible, proactive working style</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

14 Full Time Jobs in Dallas County