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Pension Administrator The Role: Do you like to tackle problems and feel the need to constantly challenge yourself? Are you looking for a role where you have latitude to think differently and are encouraged to be constantly innovating? Do you enjoy math and Excel, and do you have the drive to be consistently improving to help participants? Under minimal supervision, the Senior Pension Administrator will be responsible for accurate and timely processing of moderate to high complexity calculations and/or transactions in a multi-client environment. They learn to execute employee information and financial transactions on several Fidelity systems within each client’s respective database. The Senior Pension Administrator interacts with many different groups within Fidelity and is a key contributor to the team environment and overall effective services provided to Fidelity’s client base. This role will use Defined Benefit specific and client specific procedures when researching and processing calculations to ensure accuracy and timeliness of all work. The Team: You will have the ability to lead many of the Strategic Initiatives throughout the DB Organization. Your decision making and ability to influence will be a major driver behind meeting the Intermediate and Long-Term Goals of the organization. You'll have the opportunity to Inspire Change and the expectation to be a key catalyst in how our organization meets the evolving needs of Our Participants and Clients! The Expertise You Have: • Bachelor’s Degree (Mathematics, Finance or Business preferred) or equivalent work experience • Defined Benefit knowledge and experience is a plus, but not required. Associates will be given training on DB and calculations which will be required to be successful in the role. The Skills You Bring: • Strong math, analytical and intuitive skills. Ability to build calculation tools • Motivated and committed to precision; positivity and “can do” work ethic • You're a great teammate, and meet individual timeliness and accuracy goals • Ability to adapt to an evolving environment • Strong organizational skills and attention to detail • High integrity and discretion to ensure the confidentiality of sensitive client data • Demonstrate initiative in solving problems and implementing solutions • Ability to work independently • Strong PC Software skills (i.e. Excel, Outlook, and Word) • Strong communications skills The Value You Deliver: • Play an integral role servicing existing and new clients in defined benefit retirement plan administration, including a full range of administrative and operational support services to a variety of defined benefit clients and plan participants in a fast paced and time critical environment • Process various types of calculations and disbursement set ups, meeting timeliness and accuracy standards • Review and triage all participant requests to determine correct resolution and routing. Manage and monitor workflows • Interpret plan rules to ensure correct calculations and disbursements. Build calculation tools. • Analyze and process transactions to ensure proper quality standards for calculations, disbursements and data updates • Contact participants to explain calculations or resolve participant/client related issues. This could be by phone or letters and forms • Support external client and internal audit requests by providing requested documentation, conducting research and answering questions as a client and plan expert • Manually calculate and review pension benefits for plan participants • Support the monthly testing of various systems upgrades and releases • Participate in special departmental projects

Fidelity TalentSource

Pension Administrator

The Express Service Technician performs vehicle maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp;<h1>Keep America Moving. Drive your Technician Career with AutoNation.</h1>At AutoNation, we don’t just service vehicles, we support the people who keep them running. As America’s most admired automotive retailer, we offer factory training, cutting-edge tools, and a clear path to advancement.<h1>Why You’ll Love Working Here:</h1><ul><li>Competitive pay and benefits</li><li>Paid training and OEM certification support</li><li>Opportunities to grow into Service, Sales, Management, Regional and Executive roles</li><li>Career options coast to coast through our nationwide footprint of locations</li></ul><h1>What We’re Looking For:</h1><ul><li>Valid driver’s license</li><li>A passion for cars and customer service</li></ul>Apply today and join a team that values your skills and invests in your future.<h1>What are the day-to-day responsibilities?</h1><ul><li>Performing vehicle maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</li><li>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</li><li>Documenting work performed on each vehicle on the repair order.</li><li>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h1>How will I know if I am successful?</h1><ul><li>The performance of a Service Technician is measured by achieving:</li><li>Targeted production</li><li>Targeted sales</li><li>Targeted Customer Satisfaction Index</li></ul><h1>What are the requirements for this job?</h1><ul><li>High School diploma or equivalent</li><li>Experience as an express/quick lube technician is preferred</li><li>Attention to detail</li><li>Ability to follow processes to ensure quality and safety</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h1>What are the opportunities for career growth?</h1><ul><li>Our Associates have many choices for career growth and development after success in a Service Technician role. &nbsp;Opportunities may include:</li><li>Service Technician</li><li>Service Advisor</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Entry Level Technician-AutoNation CDJR North Richland Hills-$17

Quick Service Technician-AutoNation Hyundai North Richland Hills-$17

Role Summary The Delivery Enablement Lead is a strategic execution leader embedded within product development teams, responsible for orchestrating end-to-end delivery within a team or across multiple teams and initiatives. This role blends agile delivery expertise with project management discipline to drive predictable, customer-centric outcomes. The Lead partners with product and technology leadership to align roadmaps, manage dependencies, and optimize delivery effectiveness. Key Responsibilities <ul> <li>Delivery Leadership: Coordinate multi-team delivery efforts, manage dependencies, risks, and release planning to ensure seamless execution. </li></ul> <ul> <li>Agile &amp; Project Expertise: Apply fit-for-purpose delivery methodologies (Scrum, Kanban, Lean, etc.) and project management practices to support planning, prioritization, and forecasting. </li></ul> <ul> <li>Strategic Partnership: Collaborate with product and technology leaders to align delivery plans with product vision, KPIs, and customer feedback. </li></ul> <ul> <li>Execution Excellence: Monitor progress, manage scope, and ensure delivery against milestones and business value targets. </li></ul> <ul> <li>Data-Driven Enablement: Use delivery metrics and historical trends to inform planning, identify improvement opportunities, and drive process optimization. </li></ul> <ul> <li>Team Empowerment: Mentor delivery professionals, promote shared accountability, and foster a culture of continuous improvement. </li></ul> <ul> <li>Governance &amp; Quality: Ensure adherence to enterprise standards, manage tech debt, and support business readiness and release success. </li></ul> Qualifications <ul> <li>Relevant proven experience and training/certification in delivery frameworks and methodologies (agile delivery, project management, etc.) </li></ul> <ul> <li>Minimum of 5 years’ experience working directly to plan and drive the execution of technology delivery within a team or across multiple teams </li></ul> <ul> <li>Excellent facilitation, planning, and stakeholder engagement skills </li></ul> <ul> <li>Ability to lead through influence and drive cross-functional alignment </li></ul> <ul> <li>Strong experience with delivery metrics, forecasting, and capacity planning </li></ul> <ul> <li>Familiarity with scaled delivery practices and enterprise governance </li></ul> Success Measures <ul> <li>Predictable delivery of business and customer outcomes </li></ul> <ul> <li>Increased delivery efficiency and reduced impediments </li></ul> <ul> <li>Strong stakeholder satisfaction and team engagement </li></ul> <ul> <li>Adoption of delivery standards and continuous improvement practices </li></ul>

Scrum Master

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Sailpoint Engineer to work in the Cyber Security Business unit in Westlake, TX! <h3>Sailpoint Engineer</h3> In this position you will join Fidelity’s Enterprise Cybersecurity business unit as a member of the Workforce Identity &amp; Access Management product line team. We are a dynamic, high visibility team that provides access lifecycle control solutions for all of Fidelity’s business units. We are seeking motivated Sailpoint Engineer to design and develop an enterprise SailPoint IdentityIQ based solution that will offer improved management of access rights across our global enterprise. <h3>The Team</h3> The Workforce Identity &amp; Access Management product line team provides provisioning, lifecycle management and control assessment solutions to technology teams and applications across Fidelity’s business units. We are responsible for providing capabilities that provide secure, stable access in a manner which ultimately improves Fidelity’s risk posture, ensures compliance with policy standards, and reduces the overall cybersecurity threat landscape facing the firm. <h3>The Expertise You Have </h3> <ul> <li>B.S.in Computer Science preferred, Engineering / Mathematics or comparable </li><li>8+ years of experience in building and developing using SailPoint IdentityIQ product </li><li>Expertise onboarding applications, Lifecycle events, Certifications, Roles in SailPoint IdentityIQ produc </li><li>Hands on experience with automation &amp; pipeline implementation (Testing, Continuous Integration / Continuous Delivery pipeline) </li></ul> <h3>The Skills You Bring</h3> <ul> <li>You have hands-on experience in designing and developing using the following technologies: </li><li>Expertise working with Sailpoint Identity IQ platform - Lifecycle Manager, Certifications, Roles, Joiner/Mover/Leaver events </li><li>Expertise onboarding applications with connectors like Active Directory, JDBC, SCIM 2.0, Azure Active Directory </li><li>Programming expertise with the following programming languages: Java, BeanShell/JavaScript, Angular, SQL. </li><li>Expertise developing using XML, JSON, REST, SQL, Web and Application Servers like Tomcat. </li><li>Expertise developing API’s (REST, SCIM) leveraging Java based development </li><li>Experience in building, installing, testing IIQ using Services Standards Build/Deployment (SSB/SSD) </li><li>Experience installing, patching, and upgrading IIQ </li><li>Experience in analyzing &amp; troubleshooting issues in various components of IIQ </li><li>Experience with Application Lifecycle Management tools such as GIT, Maven, Jenkins, Artifactory, Veracode, Sonar </li><li>You have experience working in an agile environment (Scrum and Kanban) </li><li>You possess strong engineering skills and experience developing maintainable, scalable multi-tiered applications </li><li>You have maniacal focus on automation and always looking towards reducing waste and improving efficiencies </li><li>You should enjoy communicating and learning the business behind the application </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Team player developing/deploying software in a fast-paced and highly flexible environment </li><li>Collaborating in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps) </li><li>Continued focus on improving test coverage, release velocity and production health </li><li>Working with global Agile teams and will contribute to enhancing engineering practices </li><li>Exercising operational expertise in a team, targeting Engineering and DevOps excellence </li><li>Forever learning and growing your skillsets to be an active contributor to a well-rounded team </li><li>Automating yourself out of today’s job so that you can move on to the next big challenge </li></ul> <h3>Preferred Technology Experience</h3> <ul> <li>Sailpoint IdenityIQ – LCM, Certifications, Roles </li><li>Java/BeanShell </li><li>SSB/SSD </li><li>Webservice – REST, SCIM </li><li>SQL/PL </li><li>Active Directory </li></ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers. ???????

Sailpoint Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Charitable Outreach Specialist/NPO Outreach Specialist to work in Westlake, TX or Salt Lake City, UT. The Role The NPO Outreach Specialist is a member of the NPO Outreach team and is responsible for providing excellent service to our grant recommended nonprofit organizations. This position plays a meaningful role in helping our donors ensure their funds make an impact by supporting thousands of non-profit organizations to receive contributions quickly and securely. As a team member on our diverse and inclusive team, your main responsibilities will be researching and outreach to key charity contacts, validating non-profit information, and providing timely and accurate processing of enrollments into our Electronic Funds Transfer Program (EFT). Outreach may include cold-calling, emails, and support to targeted nonprofits. As a member of Fidelity Charitable’s Service Delivery team, the NPO Outreach Specialist will be part of a highly motivated, fast paced team, must have a strong understanding of service operations, and be able to manage priorities well. This role may be responsible for some tier 1 technical support for charities and tier 2 product level support for our plan administrators and donor population. The Expertise and Skills You Bring <ul> <li>Bachelor's degree and 2 years of experience in customer service or service operations, or equivalent work experience </li> </ul> <ul> <li>Strong and effective verbal and written communication skills </li> </ul> <ul> <li>Demonstrates attention to detail, with good follow-through </li> </ul> <ul> <li>Strong interpersonal, planning, multi-tasking, and time leadership skills </li> </ul> <ul> <li>Demonstrates strong problem-solving skills </li> </ul> <ul> <li>Ability to work under pressure and within tight deadlines </li> </ul> <ul> <li>Demonstrates ability to identify and mitigate potential areas of risk </li> </ul> <ul> <li>Technical proficiency </li> </ul> <ul> <li>Ability to meet overtime commitments </li> </ul> <ul> <li>Ability to understand and work in Fidelity systems such as XTRAC, RepApp, Genesys (not required) </li> </ul> <ul> <li>Proficiency with Microsoft Office applications required </li> </ul> <ul> <li>Work hours are M-F 8:30 a.m. – 5:00 p.m. CT, with extended hours as needed </li> </ul> The Team The NPO Outreach Team works with nonprofits to ensure they quickly and securely receive grants through electronic funds transfers. The team works directly with nonprofits to help them enroll in the program and collaborates with other service delivery organizations to communicate with and support nonprofits. Our work is critical to moving the organization and our grantmaking to digital payment methods. Company Overview Fidelity Charitable (<a href="http://www.fidelitycharitable.org/" target="_blank">www.fidelitycharitable.org</a>), a donor-advised fund, is one of the largest public charities in America. Since 1991, Fidelity Charitable has helped donors support over 200,000 nonprofit organizations with more than $25 billion in grants. In 2021, our donors granted over $10B to charitable organizations. Our greatest asset as an organization is our people and our mission togrow the American tradition of philanthropy by providing programs that make charitable giving accessible, simple, and effective.

Charitable Outreach Specialist/NPO Outreach Specialist

Regional Support Technician Fidelity is currently seeking a Regional Support Technician to work on-site for client Fidelity Investments. This position will provide end-user support for technologies such as computers, monitors, printers, phones, accessories and audio/visual equipment. Much of the job will be desktop support and handling items that can’t be resolved remotely. Troubleshooting includes, but not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial. The Team Our team enriches and adds value to the Fidelity Associate base by creating an efficient workspace that is quality focused. We are looking for bright individuals to be able to work in a fast pace and dynamic environment with exceptional customer service skills. Performing in a team setting and being able to communicate effectively need to be key traits one should have to be a success. While working with the Techworks Field Services Team, we will add to your existing skills pallet while hopefully learning from you in exchange! The Expertise You Have <ul> <li>Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems</li> <li>A+ certification is a plus</li> </ul> The Skills You Bring <ul> <li>Broad knowledge of Windows Operating Systems, PC Hardware, and related accessories</li> <li>Detail oriented, ability to work effectively with client and other groups and to hold others accountable for following processes and procedures</li> <li>Ability to work independently to meet goals based on requirements</li> <li>A self-starter with good written and verbal communications skills, along with the ability to pre-plan, organize, prioritize, and multitask.</li> <li>Understanding of TCP/IP networking protocols.</li> <li>Must be able to lift and move equipment up to 50 lbs.</li> </ul> The Value You Deliver <ul> <li>Computer Builds and Computer Deployments – deploy computers to our end-users and ensure all applications and data is transferred to the new computer.</li> <li>Support critical Service Level Targets with timely and accurate execution of support requests via our ticketing and tracking systems.</li> <li>Focus on delivering a successful customer service experience.</li> <li>Adherence to reporting and escalation procedures.</li> <li>Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.</li> <li>Working in conjunction with technical and non-technical personnel to successfully complete all requests.</li> <li>Special assignments and other work-related duties as required by management.</li> </ul> Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit <a href="https://jobs.fidelity.com/?utm_source=fidelitycareers.com&amp;utm_medium=vanity" target="_blank">Fidelitycareers.com</a>

End User Technician

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day&nbsp;and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize&nbsp;leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.<h2>Position Overview</h2> Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.<h2> What Will I Do Every Day?</h2><ul><li>Set, confirm and prepare for appointments with customers so they can have a great service experience</li><li>Meet or exceed targeted sales goals &amp; the targeted customer satisfaction index</li><li>Greet customers in a friendly manner when they arrive</li><li>Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives</li><li>Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle</li><li>Produce repair orders for customers, including cost and time estimates, with full transparency</li><li>Communicate frequently with technicians and parts associates to ensure timely completion of work</li><li>Follow up with customers on the status of their vehicle, based on how the customer wants to be informed</li><li>Follow up with customers to ensure satisfaction</li><li>Gain superior product knowledge to effectively help customers</li><li>Provide an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Service Advisor - AutoNation Ford Fort Worth

This role is pivotal in driving outbound sales and marketing initiatives, managing team performance, and ensuring a peerless customer experience. The ideal candidate will possess strong leadership skills, a proven track record in outbound call center management, and a passion for achieving targets and driving results.<h2>Key Responsibilities:</h2><ul><li>Team Leadership: Lead and motivate a team of outbound agents to achieve service loyalty targets, productivity goals, and quality standards. Provide coaching, guidance, and feedback to support individual development and enhance team performance.</li><li>Campaign Management: Oversee the planning, execution, and optimization of outbound campaigns to maximize After-Sales opportunities and campaign effectiveness. Monitor campaign performance metrics and adjust strategies as needed to meet targets and objectives.</li><li>Performance Monitoring: Monitor and analyze key performance indicators (KPIs) such as call conversion rates, average handle time, show rate and service loyalty metrics. Identify trends, areas for improvement, and opportunities to enhance performance and efficiency.</li><li>Training and Development: Develop and deliver training programs for outbound agents to enhance sales techniques, service/product knowledge, and customer service skills. Ensure that agents are equipped with the necessary tools and resources to succeed in their roles.</li><li>Quality Assurance: Implement quality assurance measures to maintain high standards of service delivery and compliance with company policies and regulations. Conduct regular call monitoring and audits to evaluate agent performance and adherence to quality standards.</li><li>Reporting and Analysis: Generate regular reports on outbound campaign performance, service loyalty results, and agent productivity. Analyze data to identify areas of improvement, trends, and opportunities for optimization.</li><li>Customer Relationship Management: Foster positive relationships with customers through effective communication and problem resolution. Address customer inquiries, concerns, and escalations in a timely and professional manner to ensure customer satisfaction and retention.</li><li>Compliance and Risk Management: Ensure compliance with regulatory requirements, industry standards, and company policies governing outbound calling activities. Implement risk management strategies to mitigate potential liabilities and safeguard customer data.</li></ul><h2>Qualifications:</h2><ul><li>Bachelor’s degree in Business Administration, Marketing, or related field (preferred).</li><li>Proven experience in outbound call center management, with a minimum of 3-5 years in a supervisory or managerial role.</li><li>Strong leadership and team-building skills, with the ability to inspire and motivate others to achieve goals.</li><li>Excellent communication and interpersonal skills, with the ability to interact effectively with team members, customers, and stakeholders.</li><li>Solid understanding of outbound sales techniques, customer relationship management principles, and call center operations.</li><li>Proficiency in call center software and CRM systems (e.g., Salesforce, Genesys, Avaya).</li><li>Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.</li><li>Results-oriented mindset with a focus on achieving sales targets and driving performance excellence.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Contact Center Outbound Manager

We are seeking a professional, results-driven Loan Counselor I to join our Collections team at AutoNation Finance. This position is responsible for resolving and collecting on delinquent customer accounts. The Loan Counselor I interacts directly with customers, third-party references, and repossession vendors to negotiate payment arrangements, prevent losses, and support the overall servicing strategy. The ideal candidate will be self-motivated, demonstrate sound judgment, and have strong communication skills. This position includes potential monthly bonuses based on delinquency, roll rates, and net losses. A flexible work schedule, including late evenings and weekends, is required. Organizational Relationships: The Loan Counselor I reports directly to the Collections Supervisor and works in collaboration with the Recovery, Credit, Funding, and Loss Mitigation teams. This position also interfaces externally with customers, third-party contacts, and repossession agencies to support resolution and recovery efforts.Job Responsibilities:• Collections &amp; Customer Contact: Make outbound contact attempts by phone, email, chat, or text to negotiate and secure payment arrangements with delinquent customers. Handle inbound calls from customers regarding payment status, account inquiries, and general servicing questions. Review delinquent accounts for collection efforts and identify opportunities to cure or resolve delinquency.• Account Management &amp; Documentation: Maintain accurate documentation in the collections system regarding customer interactions, payment arrangements, and status updates. Ensure timely follow-up and tracking of agreed-upon payment terms. Update customer demographic, contact, and employment information.• Skip Tracing &amp; Recovery Support: Perform skip-tracing activities to locate customers or vehicles on delinquent accounts. Collaborate with repossession vendors and internal teams to assist in recovery efforts. Escalate high-risk or unresponsive accounts to management as appropriate.• Compliance &amp; Quality Assurance: Adhere to all internal policies and procedures, including documentation and communication standards. Ensure compliance with FDCPA, UDAAP, and other applicable federal and state collection laws. Maintain production metrics as defined by management, including conversion rates, kept rates, delinquency targets, and net loss goals.Qualifications: • High school diploma or GED required. • Minimum of 3 years of consumer debt collection and skip tracing experience required. • Prior experience in auto finance or consumer financial services preferred. • Strong negotiation, verbal, and written communication skills. • Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). • Knowledge of debt collection laws and best practices. • Skilled in the use of loan servicing systems, data sources for skip tracing, and customer service tools. • Bilingual (Spanish/English) preferred but not required. • Ability to work independently, manage deadlines, and handle escalated accounts effectively. Next Possible Position: • Senior Loan Counselor • Recovery SpecialistPhysical Requirements: • Continuous use of computer, monitor, and keyboard. • No significant physical demands beyond standard office use.The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. &nbsp;Incumbents may be requested to perform job related tasks other than those specifically presented.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

62 Full Time Jobs in Forest Hill, TX, USA