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The Role: Seeking a Logistics Technician based in Merrimack, NH. The successful candidate will be responsible for providing main logistical and operational support for all hardware assets in the Merrimack Region. We are looking for a detailed and team-oriented individual who is energized and working in a fast-paced environment is a must. Candidate must be organized and enjoy inventory management. Experience working in large deployments and rolling out hardware on a large scale is beneficial. Responsibilities: <ul> <li>Logistics Support – maintain hardware inventory of computers, monitors, phones, keyboards, mice, etc.</li> <li>Follow established procedures from Central Logistics for logging all equipment in and out</li> <li>Always maintain a clean Logistics room, areas/shelves clearly labeled</li> <li>Taking ownership of the lab to ensure processes/policies are being applied, making changes to these processes to provide a better customer service experience.</li> <li>Responsible for ensuring all techs are following process\policies in Secure Stock Rooms, Lab Rooms, Storage Rooms, Guru Bars</li> <li>Receive and process hardware in tracking system as deliveries arrive. </li> <li>Open “broken hardware” requests with vendors and track until completion</li> <li>Hardware arrival – check “Legal Holds” data and perform data backup when identified</li> <li>Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems. Ex. Assign devices for New Hires, Break-fix, PC Refresh</li> <li>Quarterly Physical Inventory of all equipment in the room</li> <li>Place equipment orders on behalf of associates as necessary</li> <li>Computer wiping – ensure all older devices set for disposal are wiped and log file captured</li> <li>Dispose of old equipment through our vendor, process is audited, tracked very closely</li> <li>Work with Central Logistics to request equipment.</li> <li>Adherence to reporting and escalation procedures.</li> <li>Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.</li> <li>Working in conjunction with technical and non-technical personnel to successfully finish the requests.</li> <li>Special assignments and other work related duties as required by management.</li> <li>Ensuring all documentation is kept updated, as well as build new documentation as needed</li> <li>Computer Builds – maintain a supply of computers loaded with specific image</li> </ul> Education and Experience: <ul> <li>Associates Degree and/or 2+ years knowledge of Logistics experience and computer hardware</li> <li>A+ certification is a plus</li> </ul> Skills and Knowledge: <ul> <li>Knowledge in working in SharePoint/Excel with formulas a plus</li> <li>A detailed oriented self-starter with good written and verbal communications skills, along with the ability to pre-plan, organize, prioritize, and multitask.</li> <li>Knowledge of Windows Operating Systems, Mac OS and Client Hardware.</li> <li>Ability to excel in a change-controlled environment.</li> <li>Superior analytical and communication skills.</li> <li>Ability to work effectively with client and other groups.</li> <li>Ability to think independently to meet goals based on requirements.</li> </ul>

Fidelity TalentSource

Logistics Technician

Be a part of a development team building out the next generation of business intelligence and support tools for Fidelity Capital Markets. As a full stack developer you will use your technical skills to deliver critical applications. <h3>The Team</h3> The FCM Business Intelligence team is unique within Capital Markets supporting executive leadership and every business unit within. Applications owned by this team support client onboarding and management, trade analysis, commission calculation, and financial reporting. <h3>The Expertise You Have</h3> <ul> <li>BS or higher in Computer Science or Information Systems </li><li>8 years of experience in application development or software engineering </li></ul> <h3>The Skills You Bring</h3> <ul> <li>You will be proficient in traditional full stack technologies like Linux, Oracle, SQL, Snowflake, XML/XSLT, JavaScript, Java, Angular, Spring Boot, Python, Kubernetes, Apache, Tomcat, JQuery, CSS, Bootstrap, and HTML5. </li><li>You will have experience developing and deploying AWS native applications. </li><li>You will have experience using development and team tools such as Jira, IntelliJ, Eclipse, Datadog, GIT, and Jenkins </li><li>You will be familiar with Institutional and Capital Markets products such as prime brokerage, fixed income, and equities </li><li>Within this space, you will have related experience to trade operations and post trade analysis, profit/loss analysis, customer relationship management, and compliance/supervisory reporting </li><li>You will have experience working in Scrum Agile and Agile@Scale product development environments </li><li>You will be comfortable collaborating with business product owners, end users, and other technology teams </li><li>Most importantly, you will be nimble and able to adapt to emerging technologies and trends. </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Listening to product owners to understand the business value they want to deliver </li><li>Analyzing and designing the technology solutions </li><li>Collaborating with technology teams to implement, test, and demonstrate those solutions </li></ul>

Full Stack Engineer

The Team: The Health and Benefits Accounts Domain within the Fidelity Healthcare Group is looking for an expert client facing program manager to help coordinate outreach to Workplace Clients (Employers). This outreach will include a process to review and confirm the employee digital experience to request opening a Fidelity Health Savings Account (HSA) offered by their Benefits Administrator or similar enrollment solution. The Role: In this role, you will be a member of the HSA Product Area with responsibility for client engagement, reviewing and capturing data to help ensure Fidelity is opening accounts for employees of Workplace Clients in accordance with the agreement set forth between Fidelity and the Client. You will have the opportunity to work directly with Fidelity’s relationship management team and our Workplace Clients to capture insights, trends, and customer feedback on how Fidelity could improve our customer experience. The Expertise We Are Looking For: <ul> <li>Bachelor’s Degree required </li><li>5+ years client service or client/vendor relationship management experience </li><li>Understanding of the Health Savings Account (HSA) product and brokerage account opening experience is a plus </li></ul> The Skills you Bring: <ul> <li>Proven expertise working with large client (employer) relationships, leading discussions, responding to questions, and overcoming objections. </li><li>Strong experience advocating for the needs of clients. </li><li>Meticulous project/program management skills are needed to coordinate and complete several unrelated tasks in a timeline desired by the business. </li><li>Curious and analytical with a customer-centric approach to help overcome client objections and share alternatives to help improve alignment across Fidelity and our Clients. </li><li>Positive relationship building, interpersonal and influencing skills to stay in sync with team members across Fidelity. </li><li>Experience leading, influencing, and motivating colleagues without formal authority, and have a history of delivering extraordinary outcome for clients and the business. </li></ul> The Value you Deliver: <ul> <li>Ensure Fidelity’s product offering remains aligned with industry regulations. </li><li>Support the success of continued Fidelity HSA account growth through bulk account opening solutions available to Workplace Clients. </li><li>Provide clear and timely follow-up to all client questions and concerns. </li><li>Define, refine, and communicate the progress of the initiative to Fidelity team members. </li><li>Discover and prioritize approach to client outreach which balances a positive client experience and timeliness of overall process. </li><li>Routinely engage Fidelity Legal, Risk and Compliance to discuss new account opening considerations, proposals and options requested by our Clients. Advocates for clients to ensure any novel solutions or exceptions follow industry regulations, are well-documented and are consistent with Fidelity policy &amp; procedures. </li></ul> How Your Work Impacts the Organization Health Savings Accounts are a fast-growing product offering across Fidelity. Your work will have a direct impact on the overall attractiveness of our offering to current and prospective clients. Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers

Program Manager

PRODUCT ANALYST – Private Market Customer Solutions As a Product Analyst Consultant, you blend deep experience in Private Company Equity Administration and product development with a passion for analysis, harnessing technology to solve complex business problems, while focusing to deliver and implement technology solutions within a digital experience. We are deeply committed to improving the value delivered to our customers. You will work closely with Fidelity Stock Plan Services and Fidelity Private Shares Product Owners (Squad Leaders) and technology team to create, prioritize, and maintain product backlog, as well as translate business requirements to technical resources to focus the team on delivering business solutions with the highest customer value. You are energized by the prospect of joining a dynamic, innovative team in a fast-paced, entrepreneurial, and date driven environment! The Team The Product Analyst (PA) is part of the Private Markets Customer Solutions’ Product Analyst Chapter (team), which supports product development across multiple private market domains. The PA works on a multi-functional Agile scrum team (squad), partnering with technology and business customers to develop and implement product and service features in private market administration applications from inception to delivery. Your squad will focus on developing integrated benefit experiences, creating participant personalization, all while simplifying our site interaction to increase engagement! You will help build innovative participant features for Fidelity Stock Plan Services and Fidelity Private Shares platforms. Key Responsibilities <ul> <li> Translate business requirements into system specifications and recommend enhancements to batch functionality. </li><li> Lead analysis of business and batch processes to identify user needs and document requirements. </li><li> Collaborate with multi-functional teams. </li><li> Facilitate critical coordination across teams including planning, design and problem-solving. </li><li> Develop and maintain Agile artifacts including user stories, acceptance criteria, and product backlogs. </li><li> Build and implement test scenarios to validate solution effectiveness and business value. </li><li> Present findings and recommendations to all levels of management. </li><li> Drive continuous improvement in processes, policies, and procedures. </li></ul> Candidates must be a highly motivated self-starter with a sense of ownership, attention to detail and be an effective liaison between partners and your team. Attributes that lead to success in this role include curiosity, tenacity to follow up on details to gain a complete understanding of problem, highly collaborative approach to work, a high level of engagement and ownership of outcomes. Expertise and Skills You Have <ul> <li> 6+ years of experience in business and systems analysis, including Agile methodologies, data analysis, batch application development, data mapping, flowcharts, user acceptance testing, and product documentation. </li><li> Demonstrate an ability to lead complex analysis and translate highly technical and non-technical requirements. </li><li> Good business judgment – understands and focuses efforts on key business priorities, thinks holistically, uses business partners and focuses on return on investment. </li><li> Think strategically – understand customer, business partner needs and prior lessons to advise strategy direction and ongoing decision making. </li><li> Synthesizing sophisticated data from multiple, disparate sources and present analysis, relevant insights and themes in a simple/clear way. </li><li> Solid focus on innovation and continuous improvement. </li><li> Experience with database queries and general data architecture. </li><li> Familiarity with APIs and batch processing. </li><li> Superb communication skills – written, verbal, and presentation. </li><li> Strong analytical and problem-solving skills. </li><li> Demonstrated ability to influence and collaborate across organizational boundaries. </li><li> Knowledge of Fidelity’s Managed Account solutions and Workplace investment products (preferred). </li><li> Bachelor’s degree or equivalent experience encouraged. </li></ul> The Value You Deliver <ul> <li> Delivering software solutions in a Scrum Agile environment </li><li> Leading and conducting Product analysis to identify needs and recommend effective solutions </li><li> Managing and maintaining the scrum team backlog, including writing user stories, defining acceptance criteria, supporting prioritization, and facilitating refinement sessions </li><li> Collaborating closely with business stakeholders, development teams, external vendors, and QA throughout the project lifecycle—from planning and requirements to design, testing, and implementation </li><li> Conducting product demonstrations and clearly explaining new features to large audiences, ensuring understanding and alignment across stakeholders </li><li> Supporting deployment and business readiness activities, including enablement planning, user documentation, internal training, and communication </li><li> Effectively managing and prioritizing multiple initiatives and Product analysis tasks simultaneously </li></ul> Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Product Analyst

PRODUCT ANALYST – Private Market Customer Solutions As a Product Analyst Consultant, you blend deep experience in Private Company Equity Administration and product development with a passion for analysis, harnessing technology to solve complex business problems, while focusing to deliver and implement technology solutions within a digital experience. We are deeply committed to improving the value delivered to our customers. You will work closely with Fidelity Stock Plan Services and Fidelity Private Shares Product Owners (Squad Leaders) and technology team to create, prioritize, and maintain product backlog, as well as translate business requirements to technical resources to focus the team on delivering business solutions with the highest customer value. You are energized by the prospect of joining a dynamic, innovative team in a fast-paced, entrepreneurial, and date driven environment! The Team The Product Analyst (PA) is part of the Private Markets Customer Solutions’ Product Analyst Chapter (team), which supports product development across multiple private market domains. The PA works on a multi-functional Agile scrum team (squad), partnering with technology and business customers to develop and implement product and service features in private market administration applications from inception to delivery. Your squad will focus on developing integrated benefit experiences, creating participant personalization, all while simplifying our site interaction to increase engagement! You will help build innovative participant features for Fidelity Stock Plan Services and Fidelity Private Shares platforms. Key Responsibilities <ul> <li> Translate business requirements into system specifications and recommend enhancements to batch functionality. </li><li> Lead analysis of business and batch processes to identify user needs and document requirements. </li><li> Collaborate with multi-functional teams. </li><li> Facilitate critical coordination across teams including planning, design and problem-solving. </li><li> Develop and maintain Agile artifacts including user stories, acceptance criteria, and product backlogs. </li><li> Build and implement test scenarios to validate solution effectiveness and business value. </li><li> Present findings and recommendations to all levels of management. </li><li> Drive continuous improvement in processes, policies, and procedures. </li></ul> Candidates must be a highly motivated self-starter with a sense of ownership, attention to detail and be an effective liaison between partners and your team. Attributes that lead to success in this role include curiosity, tenacity to follow up on details to gain a complete understanding of problem, highly collaborative approach to work, a high level of engagement and ownership of outcomes. Expertise and Skills You Have <ul> <li> 6+ years of experience in business and systems analysis, including Agile methodologies, data analysis, batch application development, data mapping, flowcharts, user acceptance testing, and product documentation. </li><li> Demonstrate an ability to lead complex analysis and translate highly technical and non-technical requirements. </li><li> Good business judgment – understands and focuses efforts on key business priorities, thinks holistically, uses business partners and focuses on return on investment. </li><li> Think strategically – understand customer, business partner needs and prior lessons to advise strategy direction and ongoing decision making. </li><li> Synthesizing sophisticated data from multiple, disparate sources and present analysis, relevant insights and themes in a simple/clear way. </li><li> Solid focus on innovation and continuous improvement. </li><li> Experience with database queries and general data architecture. </li><li> Familiarity with APIs and batch processing. </li><li> Superb communication skills – written, verbal, and presentation. </li><li> Strong analytical and problem-solving skills. </li><li> Demonstrated ability to influence and collaborate across organizational boundaries. </li><li> Knowledge of Fidelity’s Managed Account solutions and Workplace investment products (preferred). </li><li> Bachelor’s degree or equivalent experience encouraged. </li></ul> The Value You Deliver <ul> <li> Delivering software solutions in a Scrum Agile environment </li><li> Leading and conducting Product analysis to identify needs and recommend effective solutions </li><li> Managing and maintaining the scrum team backlog, including writing user stories, defining acceptance criteria, supporting prioritization, and facilitating refinement sessions </li><li> Collaborating closely with business stakeholders, development teams, external vendors, and QA throughout the project lifecycle—from planning and requirements to design, testing, and implementation </li><li> Conducting product demonstrations and clearly explaining new features to large audiences, ensuring understanding and alignment across stakeholders </li><li> Supporting deployment and business readiness activities, including enablement planning, user documentation, internal training, and communication </li><li> Effectively managing and prioritizing multiple initiatives and Product analysis tasks simultaneously </li></ul> Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

<h3>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Talent Acquisition Scheduler to work in Merrimack, NH; Smithfield, RI; or Westlake, TX. The hourly pay rate range for this position is $23.00-$26.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. </h3> <h3>The Role</h3> Do you have a passion for being part of a team that delivers an outstanding hiring experience to our potential employees? Do you want to help candidates take the next step in the interview process to connect with the interviewing team? If the answer is yes to these questions, then this could be the position for you. As a Scheduler, you would be scheduling face-to-face and video interviews at varying levels and multiple locations to interview for a role at Fidelity Investments. <h3>The Expertise and Skills You Bring</h3> <ul> <li>Prior experience working in an administrative capacity required and possess outstanding communication, organization, and customer service skills</li> <li>Ability to meet deadlines and adjust to a fast paced, virtual environment and constantly changing schedules</li> <li>Demonstrate superb interpersonal skills and have an incredible attention to detail</li> <li>Confirmed partnerships that foster productive and effective relationships</li> <li>Proficient in MS Outlook, Excel, and Word</li> <li>Performing administrative and logistical functions to support the interview phase of the recruitment life cycle</li> <li>Scheduling interviews with hiring managers and the interviewing teams through Bullhorn Applicant Tracking System.</li> <li>Confirming and securing interview space as needed, handling schedule changes in a timely and efficient manner with appropriate notification to all parties</li> <li>Providing outstanding service and crafting a positive interaction with candidates, hiring managers and interview teams throughout the interview scheduling process</li> <li>Maintaining data accuracy within Bullhorn when scheduling interviews</li> </ul> <h3>The Team</h3> The Talent Acquisition Scheduler provides scheduling support during the interview phase of the recruitment cycle. This includes logistical support for candidate interviews and other administrative support to the Talent Acquisition organization. Schedulers interact closely with candidates, staffing consultants, vendor partners, hiring managers and their administrative assistants to ensure the interviews are scheduled timely and seamlessly. The Talent Acquisition Scheduler is an integral part of the hiring process!

Talent Acquisition Scheduler

Software Engineer in Test The Purpose of This Role As a Software Engineer in Test, you will be working directly with other Software Developers, Architects and business partners to translate vision and designs into sustainable business solutions. You will be responsible for the development of test automation solution for complex software applications, ensuring they are built with quality, consistency to our standards, performance and responsive to the device accessing the application! The Value You Deliver This Software Engineer will play a key role within Fidelity’s Workplace Investments Stock Plan Services teams. The individual will work closely with the Scrum master, Systems analysts, Architects, Developers and other QA resources to design, build and deliver complete Quality Engineering lifecycle that make up Fidelity’s internet experience. They will be expected to work closely and collaborate with other developers on projects. Responsibilities of the role includes <ul> <li>Translating business and systems requirements into test strategy, Test scenarios and test plans </li><li>Designing, developing, documenting, and maintaining automated tests and tools </li><li>Adhering to Quality Engineering Practices in development of automation scripts </li><li>Understand and apply BDD design concepts to test software solutions. </li><li>Adhere to industry standard best practices in Quality Engineering </li><li>Delivering accurate and maintainable code for automation and software utilities. </li><li>Measure and Report key QA metrics </li><li>Collaborating with other technical resources to: </li><li>Suggest improvements for processes, best practices, and standards. </li><li>See opportunities to improve maintainability of automation platform. </li></ul> The Skills that are Key to this role <ul> <li>Apply proven analytical, problem-solving and quality assurance/testing skills to enhance and validate the quality of the software solutions </li><li>Effectively communicating with partners and providing up to date status of QA delivery </li><li>Guide the team to build end to end test strategy </li><li>Bring in cloud testing expertise </li><li>Spearhead the automation coverage for a given system </li><li>Ability to quickly learn, adapt and strive to meet the needs of a fast paced, changing environment </li><li>Ability to navigate organizationally in order to accomplish tasks </li><li>Ability to work on multiple efforts simultaneously </li></ul> Behavioral attributes <ul> <li>Excellent Written and verbal communication and presentation skills </li><li>Organizational skills including time, project and process management </li><li>Solid analytical, negotiation &amp; building consensus abilities </li><li>Ability to work effectively with both business customers and project team members </li><li>Good interpersonal, relationship management and facilitation skills </li></ul> Technical skills <ul> <li>6-9 years’ experience predominantly in software test/ Quality Engineering </li><li>Bachelor’s/Master’s Degree in Computer Science, Computer Engineering, or other related field </li><li>Deep expertise in Functional testing, regression testing and End to End testing </li><li>Hands-on Software Development in Test experience, which includes any of the following: </li><li>4+ years of using Object Oriented Languages like, Java, Python,etc. </li><li>5+ years of automation scripting experience (not record and playback) </li><li>Good understanding of BDD, CI-CD and DevOps concepts is mandatory. </li><li>Expertise in following is required: </li><li>Python </li><li>Function UI Validation </li><li>Validation of SOAP/RESTful web services </li><li>Jenkins (CI/CD Pipelines) </li><li>Selenium + Behave </li><li>PL/SQL </li><li>Experience in the following is a strong plus: </li><li>Java </li><li>Docker </li><li>AWS/Azure </li><li>Mobile testing </li><li>Service Virtualization </li><li>Understanding and working experience of Non-functional testing is preferred </li></ul> How Your Work Impacts the Organization WI (Workplace Investments) helps our customers save and invest through workplace retirement savings plans, build lifetime relationships with customers and provide employers with cost-effective, integrated employee benefit solutions. WI serves customers online, over the phone, and through a nationwide network of investor centers. WI is also committed to helping drive employee retirement readiness by delivering groundbreaking financial solutions to employers, including recordkeeping, cash management products and services and personal advisory services (PAS). Company Overview Fidelity Investments is one of the world's largest providers of financial services. Headquartered in Boston, US, Fidelity's goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. Privately held for nearly 70 years, Fidelity employs 45,000 associates who are focused on the long-term success of our customers. To know more visit : <a href="https://www.fidelity.com/" target="_blank">Fidelity.com</a>

Software Engineer in Test

The Team Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis. The Expertise You Have <ul> <li>Bachelor’s degree in Computer Science or equivalent </li><li>6+ years hands-on experience as a systems engineer </li><li>Design, build and maintain Amazon Connect Contact Flows and routing logic </li><li>Implement dynamic and skill-based routing using AWS Lambda (Node.js or Python) and Dynamo DB </li><li>Integrate Amazon Lex bots for conversational IVR, third APIs, and enterprise systems e.g., CRM, case management </li><li>Manage call recording, error handling, and failover routing logic </li><li>Configure and maintain queues, routing profiles and hours of operation </li><li>Troubleshoot call logs using CloudWatch and optimize routing for performance </li><li>Provide documentation, knowledge transfer, and architectural guidance to internal teams </li><li>Work cross-functionally with internal teams (cloud, security, telephony, support) as needed </li><li>Experience with version control and CI/CD for Lambda deployments. </li><li>Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation </li><li>Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity. </li><li>Exposure to Genesys will be a plus </li><li>Familiarity with Docker/Kubernetes and container-based development and deployment practices will be a plus </li><li>Hands-on AWS experience or demonstrated desire to build cloud experience (e.g. certifications, training) </li><li>Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes </li><li>Self-starter, curious, collaborative, innovative, eager to learn and teach others every day </li></ul> The Value You Deliver <ul> <li>Write high-quality code for our applications that is reliable, scalable, and reusable </li><li>Understand the leadership vision and execute on that vision </li><li>Strengthen and promote the culture of innovation by setting examples </li><li>Find creative ways to get things done, and do them right </li><li>Foster a culture of best in class software engineering practices </li><li>Exercise a passion for keeping your knowledge up-to-date with the latest and greatest </li><li>Ensure the high level of integrity in the team </li><li>Take ownership and accountability for figuring out what needs to be done </li></ul> Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Senior Systems Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Automation Engineer in Merrimack, NH and Westlake, TX! Fidelity Investments has an exciting opportunity in testing to work with Fidelity Capital Markets! Our products offer clients the tools to serve their all of Capital Markets. The squad member’s main focus will start with development of test plans, test cases, test execution and automation. We are also looking for a candidate with additional development skills to contribute to database development, Java, or UI development skills. Candidates must have brokerage trading industry experience. <h3>The Expertise We’re Looking For</h3> <ul> <li>Solid experience testing brokerage industry financial applications </li><li>Test automation experience using BDD framework built using Cucumber/ Selenium </li><li>Running automation in a CI/CD pipeline. </li><li>Experience working in agile Software Development Lifecycle </li><li>Strong SQL experience - candidate must be able to write and execute complex queries. </li><li>Experience in middle tier coding using Java a plus. </li><li>Front end development using Angular, JavaScript a plus. </li><li>Backend development skills – Oracle SQL a plus </li></ul> <h3>The Skills You Bring</h3> <ul> <li>Your ability to thrive in a dynamic and fluid organization where priorities shift responding to changing business needs </li><li>You have a strong technical background of troubleshooting problems and identifying root cause </li><li>You’re able to quickly assess and become knowledgeable about subject matter/become the subject matter expert </li><li>You are a teammate who can work independently across local and distributed teams </li><li>You share your knowledge and enjoy mentoring other members of the team </li><li>You demonstrate ownership and accountability through self-directed task management </li></ul> <h3>The Value You Deliver</h3> <ul> <li>You work closely with the product owner and the scrum master in your agile squad to understand requirements and define acceptance criteria </li><li>You work with developers in your squad to understand the technical implementation of the product and can understand and review their code </li><li>You develop and maintain automation code that will be used by your squad to do regression testing </li><li>You can reproduce, debug, and isolate problems and verify fixes </li><li>You are responsible for ensuring that quality control standards are being followed by your squad </li></ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Senior Automation Engineer

Senior Legal Executive Assistant Talent Source is seeking a Senior Executive Assistant at Fidelity Investments. The Executive Assistant staff at Fidelity plays a vital role in the company's success, and those individuals serving in these positions are recognized by their colleagues as key members of their group, department, or organizational team. The Expertise We’re Looking For <ul> <li>A bachelor's degree strongly preferred or secretarial certificate/related work experience </li><li>Must have 3+ years of executive assistant experience, strong PC skills including Microsoft office expertise (particularly Word, PowerPoint and Excel) </li><li>Previous experience in a corporate environment </li><li>Previous experience at a law firm or inhouse legal department is a plus </li></ul> The Purpose of Your Role As an important member of the Fidelity Legal Department, you will provide administrative support to a group of 10-25 attorneys and/or Legal staff. Your excellent communications and technical skills will be constantly put to the test, as will your ability to handle multiple tasks simultaneously as you serve as a focal point of a dynamic, fast-paced business environment. You would be joining an amazing team and have an opportunity to learn, be challenged, and grow. The Skills You Bring <ul> <li>Planning and scheduling for staff, including Zoom calls and webinars. </li><li>Ability to be proactive and communicate effectively with all levels of Fidelity. </li><li>Clerical administrative support including travel arrangements, expense reports, booking office space, and miscellaneous administrative tasks. </li><li>Possess strong Microsoft Office software experience and have the aptitude to learn new technology quickly. </li><li>Provide back-up support for other assistants within the group when needed </li><li>Work with other business groups in Fidelity such as Accounts Payable, Corp Security, Real Estate, and Technology groups </li><li>Light technical/troubleshooting support </li><li>You will perform special projects, ad hoc requests, and other related duties as required, a few examples: <ul> <li>Electronic signature setup and process management </li><li>Event support: reserving event space, catering orders, Outlook invites, ensuring room setup is appropriate for event </li></ul> </li></ul> The Value You Deliver <ul> <li>Assist assigned leaders with daily schedule, calendars, meetings, travel, and expenses </li><li>Creating and updating Microsoft Office suite of documents (e.g. Word, Excel, PowerPoint) </li><li>Exceptional follow-through on your commitments to others </li><li>Assisting VP and associates with scheduling and booking travel </li><li>Managing multiple projects and deadlines </li><li>Making sure everyone has what they need to be effective in their job </li><li>Handling day-to-day administrative tasks </li><li>Self-directed, proactive, build relationships and flexible team player </li><li>Being the go-to resource for your team </li></ul> How Your Work Impacts the Organization Within the Legal department, you will play a vital role in the company's success, and those individuals serving in these positions are recognized by their colleagues as key members of their group, department, or organizational team. You will deal directly with and provide support to management at all levels of the organization and frequently deal directly with clients and business partners as well.

26 Full Time Jobs in Merrimack, NH, USA