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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.&nbsp;The U.S. Consumer and Digital Technology (USCDT) team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.As a part of our technology team, you will collaborate to bring groundbreaking real-time processing ideas to life. Those solutions power the digital systems, services, products, and platforms upon which millions of customers around the world depend. If you love to imagine, build, and manage solutions that empower customers and redefine what is possible, we’ll support you with an open environment and learning culture.Focus:We seek a Senior Product Designer for our foundational real-time processing technologies. The candidate must possess a rare combination of creativity and structure. The candidate must be an excellent communicator, facilitator of feedback conversations, and passionate about enabling the best user experience.The candidate should:<ul><li>Be a problem solver and innovator.</li><li>Thrive in a fast-paced environment.</li><li>Enjoy collaborating, negotiating, and building consensus.</li><li>Champion for customers.</li><li>Coordinate processes, people, and work.</li><li>Communicate complex concepts in a manner that others can understand such as storytelling.</li></ul>Organizational Context:This role will report to an engineering director and be part of a multi-discipline engineering team. The team is responsible for building, owning, and maintaining the real-time processing technologies. The role will provide the glue that binds platform users, engineers, product managers, and leaders together.Responsibilities:Leadership <ul><li>Mentor engineers to focus on delivering business value through functionality for platform users.</li><li>Build and conduct presentations to various partners and various levels regarding the platform.</li><li>Help drive the strategy for positioning of the platform and marketing its capabilities.</li></ul>Creative<ul><li>Shape storytelling and marketing to represent the platform</li><li>Create artwork and animation for presentations, the web site, etc.</li></ul>Customer Service<ul><li>Engage with customers and prospects to develop partnerships and relationships with engineers, product owners, and their leaders.</li><li>Participate in the onboarding process for the engineering side to craft the experience for the platform.</li></ul>Solution Delivery<ul><li>Assist in driving, documenting, and validating the requirements and capabilities.</li></ul>Administration<ul><li>Partner to define, refine, and coordinate processes to enable solution delivery and compliance with company standards.</li><li>Track and report various metrics related to customers and the platform.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s or Master’s degree in computer science, information systems, business or related field, or relevant work experience.</li><li>Understand people behaviors, influencing, and negotiation.</li><li>Skilled in using Adobe Illustrator, Photoshop, After Effects, and Premier Pro.</li><li>Experienced in managing teams.</li><li>Knowledge of real-time processing and a scaled agile framework is a plus.</li></ul>High Performance Behaviors:<ul><li>Collaborate and negotiate to achieve objectives.</li><li>Clearly communicate ideas and concepts to others.</li><li>Find opportunities within projects and act on own initiative without being prompted, including making appropriate decisions and improvements.</li><li>Mentor and guide team members to success within the team.</li><li>Excellent written and verbal communication skills in the English language.</li><li>Manage risk while not stifling innovation and speed of solution delivery.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Product Designer - Enterprise Real Time Processing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Portfolio Manager role will be supporting the Global Servicing Group and Corporate Tech portfolio reporting to the Director – Portfolio Management, and work with senior Technology leaders to manage the Operating Expense plan with a strategic focus on expense optimization. The successful candidate will have deep Opex analytics and financial management experience, relentless attention to detail, executive presentation experience, and the ability to build and leverage positive relationships with the team and partners.&nbsp;Our ideal candidate is highly organized with effective communication/storytelling skills and a bias towards action. &nbsp;You show up with passion, are not afraid to challenge the status quo or thrive in a fast-paced environment.&nbsp;Key Responsibilities Include:&nbsp;<ul><li>Partner with the Portfolio Director to help define, plan, and build the technology Opex portfolio for&nbsp;Global Servicing Group and Corporate Tech group.&nbsp;</li><li>Manage day-to-day Portfolio activities such as resourcing, financial modelling and data trending, risk identification.&nbsp;</li><li>Take ownership in managing and ensuring successful financial, delivery and operational outcomes across the portfolio - gathering status updates and escalating delivery risks when needed.&nbsp;</li><li>Build strong partnerships with technology, finance, and business stakeholders to maintain and deliver against technology roadmaps.&nbsp;</li><li>Develop recommendations by connecting the dots between seemingly disparate conversations, workstreams, and data, and synthesizing feedback.&nbsp;</li><li>Enable Executive leadership decision making through development and presentation of metrics and insights covering areas of operations, delivery, finance and business.&nbsp;</li><li>Collaborate effectively and build key relationships with stakeholder teams to identify and manage milestones and overall plan.&nbsp;</li><li>Promote awareness and transparency by keeping stakeholders informed of key decisions and relevant timelines.&nbsp;</li><li>Support development of change management initiatives, implementation strategy, and enabling tools/processes.&nbsp;</li></ul>Minimum Qualifications:&nbsp;<ul><li><ul><li>Bachelor's Degree&nbsp;&nbsp;</li><li>Data Analytics and Financial modeling</li><li>5+ years of Portfolio or Program Management experience, in a large technology organization.&nbsp;</li><li>Experience with project management approaches, tools, and phases of the project lifecycle.&nbsp;</li></ul></li></ul>Preferred Qualifications:&nbsp;<ul><li>Ability to execute and maintain high performance under tight timelines.&nbsp;</li><li>Superb written and verbal communication; advanced or expert PowerPoint and visual presentation skills.&nbsp;</li><li>Working knowledge of software development processes and Agile methodologies; experience with modern approaches preferred.&nbsp;</li><li>Literacy in financial modeling/analysis; should be able to connect strategy to financial results.&nbsp;</li><li>Excellent at building relationships and inspiring others.&nbsp;</li><li>Ability to influence others and move toward a common vision or goal.&nbsp;</li><li>Flexible and adaptable; able to work in ambiguous situations.&nbsp;</li><li>Organized with a natural inclination for planning strategy and tactics.&nbsp;</li><li>Problem solving and root cause identification skills.&nbsp;</li><li>Must be a team player and able to work collaboratively with and through others.&nbsp;</li><li>Familiarity with project management approaches, tools, and phases of the project lifecycle.&nbsp;</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Portfolio Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Team Overview: The Product Approval team (PAT) is part of Global Financial Crimes Compliance (GFCC) and oversees its reviews of all AEMP-54-related matters. The team is part of the broader GFCC Shared Services group, tasked with oversight for a number of GFCC functions across the different geographic regions in which American Express operates. GFCC Shared Services goal is to design, deliver, and oversee programs that will protect the company and our communities from the effects of financial crime by ensuring American Express meets its AML, sanctions, and anti-corruption regulatory obligations.&nbsp;Role Overview:This analyst will join the PAT team to assist with management of the day-to-day tasks that are part of GFCC’s Product Approval reviews, with a focus on both US and International reviews. The analyst will be responsible for coordinating with a wide range of stakeholders including Operational Excellence (OE), Line of Business Compliance Officers (LOBCO), business/product development teams, and GFCC subject matter experts (SME). The role requires a strong interest in financial crimes compliance, familiarity with the different lines of business at American Express, and a strong appreciation for the governance aspects of operational risk. The role also requires exceptional communication skills, both written and verbal.Responsibilities:<ul><li>Assist with management of GFCC new product and discontinuation reviews, including scheduling presentations by business stakeholders, memorializing discussions and takeaways, and gathering requirements/signoffs. </li><li>Assist in reviewing new product proposals and compliance requirements to identify potential financial crimes risk.</li><li>Help to oversee pre- and post-launch governance activities associated with product approval </li><li>Help drive memorialization of GFCC’s assessment of the risks identified with product approvals, and how they will be mitigated.</li><li>Track issues, mitigations, or requirements identified and follow up with stakeholders for timely resolution.</li></ul><ul><li>Manage weekly Product Approval reporting and maintain the GFCC-PAT dashboard. </li><li>Assist in updating and tracking status of GFCC Product Approval matters (including New Product approvals, Discontinuations, Stipulation and Action Item due dates, and approvals) from GFCC SMEs.</li><li>Organize, track, store, and maintain the team’s documentation for all GFCC AEMP-54-related reviews as well as maintain the GFCC PAT Knowledgebase.</li><li>Learn and understand various technology platforms used at American Express to help drive various tech-based efforts.</li><li>Develop and maintain strong partnerships with GFCC SMEs, OE, LOBCOs, business stakeholders, and Operational Risk Governance Group</li><li>Assist in developing and enhancing guidance materials, trainings, and templates.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor’s degree required. An advanced degree in a related field is a plus</li><li>Strong communication and writing skills</li><li>&nbsp; &nbsp;Effective time management and organizational skills</li><li>&nbsp; &nbsp;Self-motivated with a sense of urgency</li><li>Experience working in a team-oriented, collaborative environment</li><li>Ability to understand and adapt to rapidly changing priorities and to prioritize accordingly</li><li>Knowledge of Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) compliance and/or the credit card industry is a plus</li></ul>Salary Range: $50,000.00 to $90,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst-Compliance, Global Financial Crimes Compliance - Product Approval

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As part of the&nbsp;Finance Data Governance (FDG) team&nbsp;within Corporate Controllership, this role is responsible for bringing and managing data under governance for Finance.&nbsp;FDG team is leading the effort of defining the future roadmap for data governance within Finance and ensuring that trusted information is used for critical processes,&nbsp;decision making, and accounting across various finance processes.This FDG Sr. Manager is focused on ensuring that trusted information is used for critical processes, decision making and accounting/reporting across various finance processes. FDG Sr.Manager will be responsible for validating Source Data from various AXP Systems, ensuring accuracy and completeness of data.The FDG Sr. Manager is a collaborator, a well-organized, action-oriented individual with exceptional leadership and time management skills, confident in presenting, facilitating, and building a network of strong relationships across our organization.Responsibilities:<ul><li>Strategic thought partnership with the Enterprise Data Governance team to bring under governance for the enterprise.</li><li>Establish Finance Data Governance implementation roadmap including strategic priorities.</li><li>Implementing requirements of the Enterprise Data Governance Policy within various critical Finance systems/processes.</li><li>Participate in all aspects of Data Governance specifically on data classification, Data Quality, data catalog and lineage, as well as compliance to data standards and privacy regulations.</li></ul><ul><li>Serve as a liaison between Business/Functional areas and Technology to ensure that data related business requirements for governing critical data are clearly defined, communicated, and well understood/considered as part of operational prioritization and planning·</li></ul><ul><li>Define roles and responsibilities related to finance data governance and ensure clear accountability for stewardship of the finance systems.</li></ul><ul><li>Advancing the Data Governance Strategy for the Finance Data Management initiative. This initiative involves utilizing new technologies to create one standardized data set that can be utilized for broader Finance thus minimizing multiple point solutions, data duplication and reconciliation over time among other benefits.</li></ul>Minimum Qualifications:<ul><li>7 years of work experience in Banking/Financial Services.</li><li>Bachelor’s degree in finance/accounting</li></ul>Preferred Qualifications:<ul><li>Master’s degree in finance/accounting</li><li>Knowledge of data governance practices, business and technology issues related to management of enterprise information assets is strongly preferred</li><li>Knowledge of AXP Financial and Regulatory reporting is strongly preferred</li><li>Proven people leadership experience and ability to attract, engage and retain high caliber global talent</li><li>Demonstrated working knowledge of Agile methodology and delivery concepts or other project management methodologies</li><li>Strong relationship management and conflict resolution skills with a proven track of positively collaborating, influencing, and extensively coordinating with internal and external partners</li><li>Excellent written and verbal communications with ability to communicate highly complex concepts and processes in simple terms and pragmatically across Finance, Business and Technology stakeholders</li><li>Ability to be think strategically, flexible, prioritize multiple demands, and effectively manage in a matrix organization&nbsp;</li><li>Proven people leadership experience and ability to attract, engage and retain high caliber talent</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Manager - Data Governance & Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This position will involve building and maintaining relationships with our strategic merchants, working directly with Client Management groups and liaising with all departments relevant to queries received from our Merchants. The successful candidate will be prepared to become part of a single point of contact team for our top merchants for all operational servicing needs, with responsibility for delivering unparalleled customer service through inbound and outbound calls as well as email servicing channels. These customers need high quality, efficient and personalized service to be truly recognized for the value they bring to American Express. You would be part of a cross-functional team that is created to deliver seamless and exceptional customer service, delivering end-to-end issue resolution and a customer centric approach to drive the highest levels of customer satisfaction and engagement. You would have the opportunity to provide one-stop servicing.The role requires a certain level of self management and accountability to deliver. You would be expected to identify, pre-empt and help to resolve any operational problems which your merchant may have. Support and training will be given so that you can support the following functions: branch addition set-ups, submission queries, account maintenance, EPA file issues, payment/financial queries, dispute queries, and merchant risk.&nbsp;Provide unsurpassed service to merchants and Client Managers, managing end-to-end processing of global market accounts where end-to-end processing would involve servicing, Multi-Currency, &nbsp;set-up maintenance, disputes, payment/financial &amp; submission enquiries, via Genesis and/or MS3. In this role, you will have access to support specialists across the globe specializing in dispute and payment solutions.&nbsp;Additional Responsibilities:<ul><li>Operate all processes within pre-determined compliance and control requirements</li><li>Display exceptional listening skills and pay detailed attention to customer needs in order to fully resolve their query</li><li>Demonstrate a real sense of passion and pride about American Express products and customer service, recognizing the merchant and making them feel valued and special</li><li>Partner closely with teams across the globe in order to resolve servicing requests and issues</li><li>Speak positively to enhance awareness of the Merchant Value Proposition and to support the brand</li><li>Investigate and resolve disputed transactions in a timely and efficient manner </li><li>Provide customer first resolution to our top global merchants by accurately and efficiently completing merchant requests</li><li>Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy</li><li>Grow and nurture customer relationships on every interaction that results in measurable Customer value and loyalty </li><li>Receive and implement industry training to utilize consultative selling techniques to identify and offer customer solutions that will provide value to our merchants</li><li>Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality</li></ul>Here are the skills and experiences we are looking for. Do these describe you?<ul><li>Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and creative problem-solving; role model for delivering Extraordinary Customer Care.</li><li>Excellent verbal and written communication</li><li>Demonstrated consultative experience, ability to influence, resourceful</li><li>Demonstrated resiliency in a fast paced metric driven environment</li><li>Eager to find customized solutions and demonstrated organizational skills<ul><li>Strong analytical and collaboration skills</li><li>Demonstrates ability to be self directed with excellent follow through</li><li>Demonstrates informal leadership skills</li><li>Able to interact professionally with all levels of internal colleagues</li><li>Demonstrates the ability to improve processes </li><li>Ability to leverage relationships&nbsp; and work across the organization to resolve servicing concerns driven by other internal departments</li></ul></li></ul>Salary Range: $20.00 to $33.65 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Customer Care Professional - MS-T4

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Team Overview:The Product Approval team (PAT) is part of Global Financial Crimes Compliance (GFCC) and oversees its reviews of all AEMP-54-related matters. The team is part of the broader GFCC&nbsp;Shared Services&nbsp;group, tasked with&nbsp;oversight for a number of GFCC functions across the different geographic regions in which American Express operates.&nbsp;GFCC&nbsp;Shared Services&nbsp;goal is to design, deliver, and oversee programs that will protect the company and our communities from the effects of financial crime by ensuring American Express meets its AML, sanctions, and anti-corruption regulatory obligations.&nbsp;Role Overview:This analyst will join the&nbsp;PAT&nbsp;team to assist with management of the day-to-day tasks that are part of GFCC’s Product Approval reviews, with a focus on both US and International reviews. The analyst will be responsible for coordinating with&nbsp;a wide range of stakeholders including Operational Excellence (OE), Line of Business Compliance Officers (LOBCO), business/product development teams, and GFCC subject matter experts (SME).&nbsp;The&nbsp;role requires a strong interest in financial crimes compliance, familiarity with&nbsp;the different lines of business at American Express, and a strong appreciation for the governance aspects of operational risk.&nbsp;The role also requires exceptional communication skills, both written and verbal.Responsibilities:<ul><li>Assist with management of GFCC new product and discontinuation reviews,&nbsp;including scheduling presentations by business stakeholders, memorializing discussions and takeaways, and gathering requirements/signoffs.</li><li>Assist in reviewing new product proposals and compliance requirements to identify potential financial crimes risk.</li><li>Help to oversee pre- and post-launch governance activities associated with product approval</li><li>Help drive memorialization of GFCC’s assessment of the risks identified with product approvals, and how they will be mitigated.</li><li>Track issues, mitigations, or requirements identified and follow up with stakeholders for timely resolution.</li><li>Manage weekly Product Approval reporting and maintain the GFCC-PAT dashboard.</li><li>Assist in updating and tracking status of GFCC Product Approval matters (including New Product approvals, Discontinuations, Stipulation and Action Item due dates, and approvals)&nbsp;from GFCC SMEs.</li><li>Organize, track, store, and maintain&nbsp;the team’s documentation&nbsp;for all GFCC AEMP-54-related reviews as well as maintain the GFCC PAT Knowledgebase.</li><li>Learn and understand various technology platforms used at American Express to help drive various tech-based efforts.</li><li>Develop and maintain strong partnerships with GFCC SMEs, OE, LOBCOs, business stakeholders, and Operational Risk Governance Group</li><li>Assist in developing and enhancing guidance materials, trainings, and templates.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor’s degree required. An advanced degree in a related field is a plus</li><li>&nbsp;Strong communication&nbsp;and writing skills</li><li>Effective time management and organizational skills</li><li>Self-motivated with a sense of urgency</li><li>Experience working in a team-oriented, collaborative environment</li><li>Ability to understand and adapt to rapidly changing priorities and to prioritize accordingly</li><li>&nbsp;Knowledge of Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) compliance and/or the credit card industry is a plus</li></ul>Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.Salary Range: $50,000.00 to $90,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst-Compliance, Global Financial Crimes Compliance, Product Approval

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. As part of GCS, the Small Business Product Operations (SBPO) team sits within the Small Business Products &amp; Blueprint (SBP&amp;B) organization. The team supports the SBP&amp;B strategy by executing key processes for product enablement, customer experience, controls, data governance, RCSA, issue management, and audit, ICT and regulatory exam responses. SBPO team is looking for a Sr. Associate to manage the Risk Control Self-Assessment (RCSA) activities across a diverse portfolio of productsPurpose of the role Senior Associate would have to support/lead all RCSA related associated with Small Business Products Operations, while working across operational areas such as Product, Operational Excellence, and front &amp; back-office servicing as part of our effort to build, launch and run this new line of business. Responsibilities<ul><li>Provide strategic risk advice to business process owners when process changes are triggered, or new regulations apply</li><li>Actively be involved in change management initiatives to ensure adequate assessment of risks and compliance with existing policies &amp; regulations</li><li>Compile best practices and learnings from historical processes changes and product launches and leverage to support risk identification</li><li>Implement robust risk identification and mitigation strategies to effectively manage emerging risk themes</li><li>Drive proactive risk identification and mitigation through thematic analysis and collaboration with business units, ensuring early detection of emerging risks</li><li>Facilitate risk awareness and education within business teams to enhance their ability to manage risks effectively</li><li>Ensure control management &amp; RAU along with Process owners are aware of the control mapping and linkages</li><li>Track activities across Operational Risk Management's policy requirements</li><li>Ensure completeness and accuracy of Process grouping within RAU</li><li>Monitoring and reporting of RAU results and data points</li></ul>Minimum Qualifications &amp; Eligibility<ul><li>More than 3 years of experience with PRSA / RCSA activities combined with experience in Project Management &amp; Risk Management with decision-making skills, prioritization skills and a proven ability to manage cross-functional, large/complex initiatives that may have a commercial impact</li><li>Drive results and be a team player with a strong collaborative orientation</li><li>Experience working across/with product, risk and compliance functions and have a knowledgeable understanding of the various risks and regulatory obligations of American Express</li><li>Must be highly organized and professional individual with an ability to demonstrate keen attention to detail, adaptability, flexibility, resourcefulness and efficiency</li><li>Excellent project management experience, organization, and prioritization skills and a proven ability to manage cross-functional, large/complex initiatives</li><li>Experience working in a highly collaborative, matrixed environment, developing relationships across organizational boundaries and influencing without direct authority</li><li>Demonstrated leadership skills with proven ability to communicate effectively</li><li>Demonstrated proficiency with use of Excel and PowerPoint</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Associate Digital Product Ops

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?Expand Your Toolbox — Join AutoNation USA Phoenix as a Flex Automotive Technician! As a Flex Automotive Technician, you'll earn $32.25 per flat rate hour or more depending on experience and enjoy a dynamic, versatile role that goes beyond the typical shop experience. You'll have the opportunity to: •	Work on the road, delivering expert service wherever it’s needed. •	Service used vehicles right on-site at our dealership. •	Collaborate with our brand dealerships and gain exposure to a wide range of makes and models. •	Support our fleet partners, expanding your skills in fleet vehicle maintenance and repair. At AutoNation, we invest in your growth, provide the tools for success, and support your career every step of the way. Are you ready to take your automotive career to the next level?Repair &amp; Maintenance:<ul><li>Perform vehicle repairs and maintenance as outlined on repair orders with efficiency and accuracy, following dealership and manufacturer standards.</li><li>Diagnose and assess vehicles in both shop and field settings to determine appropriate repair solutions.</li><li>Complete multi-point inspections to recommend repairs ensuring safety and reliability.</li><li>Provide labor and time estimates for additional repairs, and document all work performed.</li></ul>Mobile Service Execution:<ul><li>Travel to customer homes, offices, and designated locations to perform mobile repairs using a company-provided van and tools.</li><li>Maintain a clean, organized, and fully stocked mobile service van, ensuring readiness for all scheduled and unscheduled jobs.</li><li>Assess job scope on-site and determine whether work should be completed on location or sublet to a partner facility.</li></ul>Customer Experience &amp; Communication:<ul><li>Communicate clearly with customers, service advisors, and parts departments regarding job status, diagnostics, and service timelines.</li><li>Deliver exceptional customer service while representing AutoNation in mobile and in-shop settings.</li><li>Promote trust and confidence by ensuring all vehicles are safe and repairs are completed to the highest standards.</li></ul>Team Collaboration &amp; Compliance:<ul><li>Collaborate with shop technicians, dispatch, and service support teams to ensure efficient workflows.</li><li>Follow all safety protocols and DOT/FMCSA regulations during mobile operations.</li><li>Maintain knowledge of technical bulletins, factory updates, and complete manufacturer training as required.</li></ul> Qualifications:<ul><li>High school diploma or equivalent required.</li><li>3+ years of recent professional automotive repair experience.</li><li>ASE certifications and/or technical school education preferred.</li><li>Strong diagnostic and mechanical repair skills.</li><li>Valid in-state driver’s license with a clean driving record.</li><li>Ability to lift up to 50 pounds and remain in a stationary position for extended periods.</li><li>Strong attention to detail, organization, and customer service mindset.</li><li>English proficiency required; Spanish is a plus.</li><li>Must meet all DOT/FMCSA requirements, including passing a physical and medical certification.</li></ul> Additional Responsibilities: Perform other duties and tasks as assigned by the Service Operations and Parts Manager<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Automotive Technician | Flex (Dealership/Mobile) | Mon–Fri

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Vehicle Acquisition Specialist role is to acquire additional inventory for the dealership by purchasing customer vehicles. Our associates provide an exceptional customer experience, appropriately managing the customer’s expectations, and communicating throughout the We'll Buy Your Car process. The Associate will strive to deliver on the “check within an hour” promise of the We'll Buy Your Car program. This position provides the ability to work flexible hours and offers hourly pay plus a bonus for each vehicle purchased.Job Responsibilities:<ul><li>Responds to incoming leads through AutoNation and third-party websites, by phone, internet and walk-in traffic</li><li>Utilizes all available resources to identify and engage private parties looking to sell their vehicle</li><li>Set up appointments with potential customers to visit the dealership for an appraisal</li><li>Executes the AutoNation We'll Buy Your Car Same-Day Payment process</li><li>Reviews vehicle condition reports and inspects vehicles onsite</li><li>Interacts with customers throughout the day, both in person and over the phone</li><li>Refer customers who prefer to trade-in instead of selling their vehicles to the sales team</li></ul>Qualifications:<ul><li>High School diploma or equivalent</li><li>Extremely self-motivated</li><li>Ability to set and achieve targeted goals</li><li>Ability to drive an exceptional Customer experience</li><li>Demonstrated communication, prospecting, and interpersonal skills</li><li>Organization and follow-up skills</li><li>Experience and desire to work with technology</li><li>Using sound judgement, research, and excellent interpersonal skills to make offers on vehicles</li><li>Valid In-State Driver's License and an acceptable, safe driving record</li></ul>Physical Requirements:<ul><li>Ability to sit and stand for prolonged periods of time</li></ul>The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by the candidates for this job. Candidates may be requested to perform job related tasks other than those specifically presented. Career opportunities are dependent on business and staffing needs, as well as the qualifications of internal and external candidates.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Vehicle Acquistion Specialist

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Equity Mining Manager is responsible for driving incremental sales and acquiring additional inventory for their dealership, by actively prospecting our current sales and service databases, as well as identifying conquest customers in our service drives.<h2>What are the day-to-day responsibilities?</h2><ul><li>Leading yourself and the team in a way that supports AutoNation’s vision and mission.</li><li>Setting a clear vision and goals for the EMT team to achieve targeted performance in vehicle acquisitions, as well as new and used vehicle sales.</li><li>Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes.</li><li>Driving incremental business through a high-level of involvement in the day-to-day EMT team operations.</li><li>Work with management to identify current promotions and inventory needs.</li><li>Appraising vehicles for purchase or trade.</li><li>Managing the appraisal and sales menu presentation process with the sales associate ensuring that customers understand their vehicle acquisition and replacement purchase options and pricing.</li><li>Managing the in-service EMT process.</li><li>Managing the outbound call activity in mining the EMT sales database, including customer contact, communication and appointment process.</li><li>Assisting in managing controllable expense elements for the EMT department.</li><li>Analyzing the business to determine shortfalls and developing action plans to improve performance.</li></ul><h2>What are the requirements for this job?</h2><ul><li>High School diploma, or equivalent.</li><li>Proven success in auto retails sales, with a focus on equity mining/service customer sales process.</li><li>Ability to efficiently structure a buy/sell transaction with limited information and customer input.</li><li>Proven leadership ability to mentor and train others.</li><li>Ability to set and achieve targeted goals.</li><li>Ability to drive an exceptional Customer experience.</li><li>Demonstrated communication and interpersonal skills.</li><li>Organization and follow-up skills.</li><li>Experience and desire to work with technology.</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe-driving record.</li></ul><h2>What are the opportunities for career growth?&nbsp;</h2>Our Sales Managers have a few options for career growth and development after success in&nbsp;this role.&nbsp; Opportunities may include:<ul><li>Sales Manager/Director</li><li>eCommerce Manager</li><li>Used Vehicle Manager/Director</li><li>General Sales Manager</li><li>Financial Services Manager</li></ul>Physical Requirements:<ul><li>Ability to sit and stand for prolonged periods of time.</li><li>Ability to appraise a vehicle ‘as it sits’.</li><li>Ability to operate an automobile.</li><li>Exposure to inclement weather.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

86 Full Time Jobs in Peoria, AZ, USA