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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Technology Business Enablement (TBE) team powers American Express Tech Investment optimization by enabling predictability, transparency, and efficiency through best-in-class Tech Business capabilities. Within TBE is the Technology Portfolio Management team (TPM) which powers Technology, Business and Product to achieve business and customer value by optimizing Technology investments, elevating transparency and enabling decisioning through trusted insights and best-in-class Portfolio and Program management.&nbsp;Within the Technology Portfolio Management team, the Senior Manager of Portfolio Management - Enterprise Investment Planning will help drive and support the Technology Investment planning process, enabling process optimizations and promote greater accountability across key stakeholders across the Enterprise. This strategic and analytical role will actively drive and evolve changes to the existing Planning process to deliver insights to drive Enterprise investment decisions at the Executive level, and progress optimizations to enable the future state of Planning and Investment management.&nbsp;The ideal candidate will have a data-driven mindset, growing passion for process and driven innovation, and possess superior ability to partner with others to drive large-scale changes. This highly visible role will require a strong intellectual curiosity, exceptional collaborative spirit and strong attention to detail.&nbsp;This is a hybrid role based either in New York or Phoenix; Hybrid colleagues work a mix of in-office and virtual days, coming into the office 3 days per week. Leaders and colleagues will plan common days for in-person connection, collaboration and events.How will you make an impact in this role?<ul><li>Enable financial and capacity planning and forecasting across a +$2 Billion Technology Investment portfolio, including scenario and ad-hoc analytics</li><li>Support Enterprise Investment planning and enable actionable insights to Leadership to manage delivery risk and optimize investment utilization</li><li>Build and maintain strong partnerships with Finance to collaborate and execute deliverables for the Enterprise Planning and Long Range Plans&nbsp;</li><li>Drive Process optimizations to transform Technology investment planning process and decisions</li><li>Manage investment planning, driving and promoting awareness and execution of critical milestones</li></ul>Minimum Qualifications<ul><li>Intellectually curious and data-driven with prior experience in financial modeling, data analytics and Executive decision support</li><li>Strong communication with the ability to engage and partner with others to work towards shared outcomes; influence without authority</li><li>Results oriented, comfortable in a fast paced and dynamic environment</li><li>Passion for continued improvements, process-retooling and automation; new ways of working</li><li>Familiar with Agile and SAFE methodologies, empathetic to Agile team needs</li></ul>Preferred Qualifications<ul><li>Experience or comfort with Python and PowerBI</li></ul>Annual Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager - Portfolio Management

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The&nbsp;Master Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp;.<h1>What AutoNation offers it's technician</h1><ul><li>Expanded service department to meet our extremely high customer demand.</li><li>State of the Art service bays complete with air-conditioned technician bays and technician breakroom.</li><li>Competitive technician wage grid with flat rates ranging from $40 to $55 based on experience and certification.</li><li>Full benefit package with health insurance on Day 1 and paid training opportunities, holidays and paid time off.</li></ul><h1>What are the day-to-day responsibilities?</h1><ul><li>Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</li><li>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</li><li>Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.</li><li>Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.</li><li>Documenting work performed on each vehicle on the repair order.</li><li>Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”&nbsp;</li><li>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h1>&nbsp; How will I know if I am successful?</h1>The performance of a Master Technician is measured by achieving:<ul><li>Targeted production</li><li>Targeted sales</li><li>Targeted Customer Satisfaction Index</li></ul><h1>&nbsp; What are the requirements for this job?</h1><ul><li>High School diploma or equivalent</li><li>2+ years experience as an automotive technician</li><li>Automotive technical training (varies based on store needs)</li><li>Attention to detail</li><li>Organization and follow-up skills</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h1>&nbsp; What are the opportunities for career growth?</h1>Our Associates have many choices for career growth and development after success in a Service Technician role.&nbsp; Opportunities may include:<ul><li>Master-Certified Technician</li><li>Service Advisor</li><li>Service Management</li></ul>Flat rates $40 to $55 per hour, depending on certifications &amp; experience<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Automotive Service Technician - Master Certified

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Part of a global Corporate Affairs &amp; Communications (CA&amp;C) team and reporting to the Director of Communications, this position is responsible for helping to manage a wide range of communication activities for global support and strategy teams within American Express’ Global Servicing organization. How will you make an impact in this role?&nbsp;The Communications Manager will help craft compelling executive communications for senior leaders within the business and develop and execute global forums and communication approaches that engage and inspire colleagues. The Manager will also create strategic communication and change management plans for a variety of initiatives across all servicing teams.  Working as part of a broader team, the Manager will also contribute to the development of effective public relations and social media strategies. In addition, the Manager will also support customer crisis response activities and other customer communications, as well as select high-profile external speaking engagements for key executives.  This multi-faceted role requires a creative and flexible self-starter who has a broad range of communications experience, can work independently, and as part of a team. &nbsp;The role also works closely with client executive offices and other internal teams to help develop impactful global strategies and communication approaches that promote the American Express brand and culture both internally and externally.&nbsp;How will you make an impact in this role?&nbsp;<ul><li>Maintain relationships with clients/executives within the organization, providing internal and executive communications support for town halls, executive engagement programs, organization announcements, and leader forums.&nbsp;</li></ul><ul><li>Lead communications planning for the rollout of initiatives and changes across frontline teams. Serve as liaison with other support groups as needed.&nbsp;</li></ul><ul><li>As part of a broader external/PR team, work with other communications colleagues to promote how American Express’s servicing is a competitive advantage for the company.&nbsp;</li></ul><ul><li>Develop creative and impactful global communication strategies and communication approaches that engage colleagues and keep them informed of business priorities.&nbsp;</li></ul><ul><li>Counsel leaders on how best to develop and roll out communications plans.&nbsp;</li></ul><ul><li>Evaluate and support external speaking engagements for senior leaders.&nbsp;</li></ul><ul><li>Identify unique and newsworthy opportunities to promote the business.&nbsp;</li></ul><ul><li>Help manage select senior executives’ LinkedIn, including advising on the right type of content for the channel and writing copy to amplify relevant news moments.&nbsp;</li></ul><ul><li>Contribute to broader communications efforts, including news and feature content for the intranet site, as well as programs that recognize colleagues.&nbsp;</li></ul><ul><li>Help manage external resources, including PR agencies, designers, and/or freelancers.&nbsp;</li></ul>Minimum Qualifications<ul><li>A minimum of 5+ years corporate communications or public relations experience&nbsp;</li></ul><ul><li>Proven ability to create and implement effective employee communications plans serving broad or global audiences.&nbsp;</li></ul><ul><li>Ability to craft media pitches, draft content for social media, develop media FAQs and other materials, and provide monitoring support.&nbsp;</li></ul><ul><li>Strong writing and editing skills, including experience writing/editing features for the web/blog, organization announcements, and other types of business updates.&nbsp;</li></ul><ul><li>Innovative and flexible individual who is comfortable in a fast-paced environment and can quickly adapt as needed.&nbsp;</li></ul><ul><li>Creative, self-motivated team player, with proven ability to effectively collaborate with others.&nbsp;</li></ul><ul><li>Ability to counsel senior leaders and influence others as a communications consultant.&nbsp;</li></ul><ul><li>Strong verbal and presentation skills.&nbsp;</li></ul><ul><li>Excellent judgment. Knows when to ask for help.&nbsp;</li></ul>Preferred Qualifications <ul><li>Experience working in crisis situations.</li><li>A creative eye: web/graphic design, video editing, or photography.&nbsp;</li></ul>Salary Range: $90,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:&nbsp;<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Communications

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;&nbsp;Find your place in technology on #TeamAmex.The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.DescriptionWe are looking for an Engineering Director with a strong foundation in managing a comprehensive Test &amp; Learn program with a heavy focus on performance, accessibility, and continuous optimizations, and particularly with ReactJS, NodeJS, and Javascript-based frameworks.Can you put together unique cutting-edge customer-facing applications that increase business value and customer engagement? Can you assess frameworks and optimize delivery processes to create an always-on Test &amp; Learn ecosystem? Do you have a unique combination of deep technical knowledge, business acumen and strong interpersonal skills to help influence and drive results across a diverse organization? Join us!You will be part of the Card Shop group, which focuses on and strives to provide best in class user experiences to our customers when they shop for American Express products. Your work will be at the frontline of American Express’ commitment to excellence to our customers, and thus highly visible, impactful, and rewarding.&nbsp;Responsibilities:·Provide strong leadership and oversight over the design and development of a “Test &amp; Learn”-optimized platform, and corresponding tests delivery.·Apply a user-centered approach and be passionate about building better digital experiences for real people.·Be a compelling storyteller with experience communicating complex technical concepts and ideas to engineers and non-engineers alike.·Be a change agent and willing to challenge status quo while helping to drive the necessary changes.·Provide technology leadership; inspire your team and proactively bring new ideas, technologies, and methodologies to the table.·Coach and mentor the professional and technical development of your team members, maximizing team productivity and growing their careers by understanding your team’s skill levels, working styles, motivations, and professional goals.·Collaborate with business and technology leaders, stakeholders, developers, designers and product owners to understand and develop technical solutions that deliver strong business outcomes.·Oversee agile, iterative, predictable product development at large scale.·Partner with internal and external stakeholders to provide strategic and technical leadership.Minimum Qualifications·Possess a good blend of business and technical aptitude and has a strong desire to learn new things as well as research customer insights, trends and business challenges.·10+ years of demonstrated experience building and shipping well-loved large scale web products.·Experience managing large engineering teams using a servant leadership mindset.·Proven ability to influence decision-making at all levels within an organization, and in a variety of contexts 5+ years of experience leading project teams to take projects from concept to completion.·2+ years experience as a hands-on architect with the ability to design and architect large scale web applications.·Collaborate with the delivery teams to determine technical direction and approach to system design and implementation.·Strong Experience in Javascript Frameworks such as NodeJS and ReactJS.·Strong understanding of SOA, Restful, Event Driven, and Microservices technologies for large scale environments.·Deep understanding of quality standards and best practices, TDD/BDD concepts, and automation best practices.·Strong written and oral communication skills. Must be comfortable delivering presentations to small and large groups including executive level management internally and externally.·Experience with matrix organizations consisting of cross-functional teams and experience in driving large-scale change efforts.·Hands on experience with technology planning and road mapping.·Ability to drive innovation in practical, actionable way.Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;&nbsp;

Engineering Director - The Card Shop Group

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.How will you make an impact in this role?Key Responsibilities: <ul><li>Policy Oversight &amp; Development: Lead the design, implementation, and management of policy governance frameworks to ensure compliance with regulatory standards and internal risk management principles.</li><li>Stakeholder Collaboration: Partner with cross-functional teams, including Legal, Compliance, Risk Management, and Business Units, to develop, update, and enforce corporate policies.</li><li>Regulatory Compliance: Monitor evolving regulations and industry best practices to ensure company policies remain up to date and compliant with relevant laws.</li><li>Governance Frameworks: Establish mechanisms to track adherence to policies and procedures, ensuring governance structures support enterprise risk management goals.</li><li>Communication &amp; Training: Drive awareness and understanding of governance policies through training programs, internal communications, and guidance materials.</li><li>Audit &amp; Reporting: Oversee policy-related audits, prepare reports for senior leadership, and recommend corrective actions as necessary.</li></ul>Qualifications:<ul><li>Bachelor’s degree in Business, Law, Finance, or a related field (Master’s or JD preferred).</li><li>3-5 years of experience in policy governance, risk management, compliance, or regulatory affairs within the financial services industry.</li><li>Strong knowledge of financial regulations, corporate governance principles, and risk frameworks.</li><li>Excellent leadership, project management, and stakeholder engagement skills.</li><li>Ability to navigate complex regulatory environments and drive strategic policy initiatives.</li><li>Exceptional communication skills, with the ability to present findings and recommendations to senior leadership.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Amex Digital Labs is responsible for catalyzing digital innovation by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, leveraging our membership assets to build digital experiences, and defining new products and services based on emerging technologies and trends.This VP role will focus on go-to-market strategy, governance, and product enablement / operations across various digital payment and membership products and initiatives. The successful candidate will serve as the central business contact for the ongoing maintenance of Digital Labs’ control and compliance environment (including Project Guardian), as well as lead all go-to-market processes and drive speed to market across the full breadth of Labs’ product portfolio. Responsibilities:<ul><li>Lead a team of 20 product enablement and governance colleagues </li><li>Drive the go-to-market strategy and processes across the Digital Labs product portfolio, including fintech wallet products/partnerships, Generative AI / Agentic products, peer-to-peer payment solutions, and blockchain-based products and features</li><li>Lead a centralized governance function responsible for maintaining the overall control and compliance environment for Digital Labs and ingest all process changes related to Project Guardian, in partnership with Control Management, GCO and Compliance</li><li>Oversee audit program management across Amex Digital Labs, including coordinating audit-related inquiries and exams and regulatory matters </li><li>Collaborate closely with international markets to determine appropriate management of global launches</li><li>Proactively anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery</li><li>Communicate with key stakeholders with regard to program strategy, issues and/or changes</li><li>Influence cross-functional teams to ensure business alignment, requirements, and resourcing levels are optimal throughout plan</li><li>Actively contribute to product ideation through customer, merchant/partner, and internal feedback to uniquely problem-solve obstacles and produce winning solutions</li><li>Lead process improvements, develop toolkits/resources, and reengineer activities across the team to help increase agility and speed to market</li><li>Supervise ongoing performance of products live in market and provide thought leadership on post-mortems to optimize future launches</li></ul>Qualifications:<ul><li>Exceptional interpersonal, communication, and negotiation skills with the ability to influence partners across a wide variety of functions</li><li>Exceptional agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility</li><li>Ability to drive results against timelines, prioritize, and execute flawlessly</li><li>Exceptional strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions</li><li>Exceptional program management skills to lead end-to-end partnerships across several key verticals simultaneously – product development, engineering &amp; technology, marketing, operational excellence, servicing, legal, compliance, information security, etc.</li><li>Self-starter that can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change</li><li>Excellent relationship-building with partners and across internal stakeholders</li><li>Proven track record in crafting and storytelling</li><li>Possess intellectual curiosity about the evolving digital, mobile, and alternatives payments space and innovative membership experiences</li><li>Expertise in articulating product functionality and demonstrating technical acumen</li><li>Demonstrated people leader who can coach and develop talent</li><li>Bachelor's Degree required, MBA a plus</li></ul>Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsEmployment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Vice President - Digital Product Ops

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.About UsThe Infrastructure Data &amp; Analytics (ID&amp;A) team at Amex unifies FinOps, Data Science and Business Intelligence to enable cost transparency, infrastructure performance optimization and commercial efficiency in Technology through high-quality data and predictive analytics. This team within Global Infrastructure aims to foster a culture of effective metrics, data-driven processes, architecture simplification, and cost awareness.We are a dynamic data science team within ID&amp;A, focused on building cutting-edge solutions with Generative AI and advanced analytics. We are looking for a strong, data-driven Technical Project/Product Manager who can balance project management and product ownership, influence stakeholders, and deliver compelling presentations. This role involves negotiating with stakeholders to accelerate product development and balance competing interests. The individual will ensure timely execution following agile practices and manage risks &amp; dependencies through appropriate agile ceremonies. Strong data analytics and leadership skills are essential to manage and prioritize requirements across customers, risk, and compliance functions. We expect you to elevate our standards with your passion for data-driven decisions, user experience, and fast-paced execution.&nbsp;Key responsibilities include:<ul><li>Lead project management for Generative AI and Data Science solutions, ensuring alignment with business goals and</li><li>Facilitate technical program discussions on architecture, system design, data management, and compliance</li><li>Identify, escalate and mitigate risks, ensuring timely resolution of issues</li><li>Facilitate collaboration &amp; communication across several teams in Data Science COE, Architecture, Data providers and Risk &amp; Compliance for seamless solution integration.</li><li>Balance project management and product ownership responsibilities, ensuring successful project execution and product development. Apply technical acumen, customer-first perspective, and enterprise mindset to</li><li>Define project scope, objectives, and deliverables; refine and prioritize product feature requirements</li><li>actively manage backlog for Data Science &amp; Generative AI solutions</li><li>Lead PI planning and Agile ceremonies, ensuring feasibility and capacity</li><li>Implement agile processes to track and manage dependencies</li><li>Foster continuous improvement through retrospectives, standups, workshops, and transparent communication</li><li>Serve as the point of contact for internal inquiries and key partnerships</li><li>Influence stakeholders and secure buy-in for initiatives and features. Build strong partnerships with data providers and critical stakeholders, while alleviating concerns and negotiating successful outcomes for the solutions.</li><li>Develop and deliver presentations on project status, updates, roadmaps and strategic plans.</li><li>Draft comprehensive communications for business reviews and executive updates</li><li>Ensure documentation best practices </li><li>Drive continuous improvement in project management and product development</li><li>Establish metrics to define success and guide feature prioritization</li><li>Support reporting processes for OKRs and performance metrics</li><li>Monitor and ensure compliance with SDLC standards, enterprise policies and risk recommendations</li></ul>Minimum Requirements:<ul><li>6+ years of experience in technical program and product management, preferably in data science and AI, with a track record of successful project delivery</li><li>Strong understanding of Generative AI technologies and Data Science concepts</li><li>Technical knowledge of event-driven architectures, API-first design, cloud-native technologies, and front-end integration patterns. Knowledge of technical challenges and systems design, with the ability to facilitate technical discussions and drive solutions</li><li>Resilient mindset required to excel in a fast-paced, ambiguous environment</li><li>Excellent project management skills, with ability to manage multiple projects and coordinate cross-functional teams simultaneously</li><li>Proven track record in managing large, complex products with multiple partners</li><li>High attention to organization and detail in a deadline-driven work environment</li><li>Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms</li><li>Strong product ownership skills, focused on delivering high-quality solutions. Ability to create clarity and execute plans in ambiguity, inspiring change without direct authority</li><li>Self-starter with thought leadership and prioritization skills in a complex environment</li><li>Experience in Agile planning and workflows to deliver technology solutions on time, on budget, and to specifications. Knowledge of Agile/SAFe/Lean methodologies</li><li>Exceptional communication and presentation skills, and able to influence and engage stakeholders at all levels</li><li>Ability to drive consensus and tangible outcomes, fostering cross-team communication</li><li>Strong personal presence, active listening, summarization, and lateral thinking skills</li><li>Experience in writing technical documentation</li><li>Collaborative team player with strong relationship-building skills</li><li>Outstanding problem-solving and strategic thinking abilities; capable of leading technology and culture change</li><li>Deep understanding of the full lifecycle of product development, including Test Driven Development (TDD) and MLOps concepts</li><li>Bachelor's degree in a technical discipline (e.g. Computer Science, Information Technology, Engineering)</li><li>Experience with UI design and coding in Python is a plus</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Technical Project Manager

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Lending, Analytics, and Beyond the Card Products Team within U.S. Consumer Services manages a suite of lending and non-card products and features, including Pay Over Time, Plan It, the Credit Limit Program, MyCredit Guide, Personal Loans, and Insurance. The team also leads pricing strategy development and drives data and analytics capabilities for the U.S. Consumer business. Our focus is on turning membership into a distinctive competitive advantage by deepening Card Member loyalty and increasing share of revenue wallet.The Manager, Product Development will be responsible for driving goals of growing Card Member engagement and lend share through Credit Limit programs by owning and driving the product capabilities roadmap. This candidate should be passionate about leading large cross-functional teams to drive capability roadmap and new feature development from conceptualization to market launch. We are looking for a leader with vision who has proven product development skills, is a champion for the customer, and thrives in a fast-paced environment. <h4>Job Responsibilities</h4><ul><li>Drive vision and development of new features and capabilities for credit limit and income capture programs based on intimate knowledge of customer, business, and technology.</li><li>Lead strategy, capability development, UX, and execution for Bank Based Underwriting</li><li>Integrate customer research, usability studies, and market analysis into practical product requirements</li><li>Monitor product data and customer feedback post launch</li><li>Strengthen control management of credit limit programs to quickly identify and manage issues</li><li>Closely partner with New Product Development, Technology, Risk, Digital, Legal &amp; Compliance, Control Management and more to ensure seamless execution while mitigating operational risks</li></ul><h4>Qualifications:</h4><ul><li>Proven track record handling complexity in large multi-workstream initiatives and translating business and customer needs into technical requirements</li><li>Excels in a highly matrixed organization, capable of influencing and building internal alignment across lines of business and support groups</li><li>Self-motivated with ability to lead multiple project priorities, solve complex business problems through analytics, has a strong attention to detail and a can-do demeanor</li><li>Demonstrated understanding of lending economics</li><li>Previous direct or indirect experience in Product Development is strongly desired with experience in Agile or Scaled Agile Product Development environment preferred</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Product Development

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp; Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connect Card Members with Merchants -&nbsp; a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term. Amex Offers sits within the Membership Portfolio Services Team.Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver unique differentiated value for Merchants and Advertisers to reach high-spending Card Members in the digital channels where they engage with American Express, delivering deep insights and maximizing results. Through this complete marketing solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs.How will you make an impact in this role?The Senior Manager, Sales Operations will be responsible for centralizing and optimizing key activities across the sales lifecycle for Amex Offers Digital Media (AODM) sales Colleagues. This individual will work closely with Sales &amp; Success teams to develop standardized procedures and drive process excellence that support growth of the program and deliver a best-in-class Amex Offers experience for our Merchants. The Senior Manager of Sales Operations will also be responsible defining our governance strategy in close partnership with legal, Conduct Risk, CRM Product Teams and more. Key Responsibilities:<ul><li>Merchant Agreements and Governance: Partner closely with legal teams to enhance and maintain Merchant agreements including Insertion Orders and data-sharing activities</li><li>Salesforce: Drive consistent and widespread use of Salesforce for key activities across the sales cycle; partner with product teams to customize and enhance MerchantForce to meet needs of AODM Sales teams</li><li>Sales Governance: Develop business monitoring and testing procedures to ensure adherence to enterprise policies, mitigate conduct risk and protect brand integrity</li><li>Training: Develop and deliver robust training program for Amex Offers Digital Media Colleagues across tools, processes, compliance requirements as well as skills and best practice sharing</li><li>New Hire Onboarding: Evolve onboarding process for Amex Offers Digital Media including conducting live trainings, enhancing resources and developing mentoring program</li><li>Process Optimization: Develop, implement, and refine processes and workflows to improve efficiency and effectiveness; Identify bottlenecks and areas for improvement in key sales activities </li><li>Central Communications: Act as central point of contact and distribution method for team communications and updates across the COE and key business partners </li></ul>Minimum Qualifications<ul><li>Proven experience in sales operations/enablement, sales governance or a related role.</li><li>Strong project management experience and ability to lead cross-functional partners; PMP certification a plus</li><li>Excellent written and verbal communication skills; exceptional presentation skills and ability to develop trainings and updates for senior leadership and Sales teams&nbsp; </li><li>Experience developing governance and testing procedures related to Sales Conduct</li><li>Strong knowledge of CRM platforms (i.e. SalesForce)</li><li>Proven ability to adjust quickly to shifting priorities and manage through ambiguity and rapid change.</li><li>People Leadership experience preferred</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Sales Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Senior Manager lead the product strategy for @ Work's communications experience, defining new features, shaping the customer journey towards a more personalized and engaging user experience. Your focus will be to ensure that the product meets our business goals and provides an optimal customer experience, while owning the long-term strategy, roadmap development, end-to-end product delivery, providing thoughtful design feedback, and building metrics to measure success. This is a highly collaborative and cross-functional role, working in close partnership with key partners in Engineering, Marketing, UX, as well as GCS Product Management &amp; Product Development teams.<ul><li>Balance customer needs and stakeholder input to define the product roadmap, prioritize features, and manage the backlog for timely and impactful market delivery</li><li>Collaborate with engineering, marketing, product management, and product development teams to design, develop, and launch new features, delivering seamless, best-in-class communications experiences</li><li>Partner on discovery with business subject matter experts and UX designers to grow revenue, improve customer experience, and differentiate our product</li><li>Define and manage product strategy and development/release timelines, navigate complex dependencies, and clearly communicate impacts and updates to partners</li><li>Build and actively lead a product backlog of features and capabilities that are groomed and prioritized in close collaboration with the business and development teams</li><li>Monitor market trends, competitive landscape, and industry shifts in communications experiences to inform continuous product evolution</li><li>Leverage customer feedback, industry insights, and data analytics to continuously optimize the product and refine backlog priorities</li></ul>Minimum Qualifications:<ul><li>Experience in digital product management, with a track record of delivering high-impact solutions</li><li>Exceptional communication and relationship-building skills; able to engage, influence, and align partners to drive execution</li><li>Good balance of technical knowledge and business insights, working with engineers and designers on large, complex production systems in an agile environment and possesses an ability to clearly describe tradeoffs with users and engineers</li><li>Intellectually curious with a systems-thinking mindset; able to connect dots across functions and uncover innovation opportunities within complex environments</li><li>Ability to work in a fast-paced environment with changing needs and limited resources</li><li>Strong customer empathy and a passion for building exceptional products and services; skilled at clearly articulating user needs and product functionality</li><li>Bachelor’s degree</li></ul>Preferred Qualifications:<ul><li>Proven leadership experience, with the ability to coach and inspire cross-functional teams</li><li>“Driver” personality, constantly pushing toward transparency and delivery while balancing the need for collaboration</li><li>Proven ability to track and successfully complete complex programs/projects on time, while keeping all partner groups informed and satisfied</li><li>Strong experience with agile (scrum, Kanban, SAFe) and software development methodologies</li><li>Experience with data and analytics to drive decision making and product improvement</li><li>Ability to communicate effectively at all levels, including concise verbal and written executive-level communications</li><li>Master's or MBA degree</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

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