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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Join Team Amex and let's lead the way together.About the Internal Audit Group at American Express Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk. We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group.Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:We are seeking a Technology Auditor to join our Cybersecurity and IT Process audit team. The Technology Auditor will primarily perform audits to evaluate the design and effectiveness of controls related to information technology, information security and related processes against regulatory requirements and industry best practices. This is an exceptional opportunity for you to showcase and further expand your audit skills, and knowledge!About the Team:The Cyber and IT Process portfolio focuses on key areas of cybersecurity and technology including application security, infrastructure security, cloud engineering and more. The audit team is heavily focused on utilizing a data driven auditing approach across the audit portfolio.Key Responsibilities:<ul><li>Participate as a key team member on audit projects to document processes under review, execute audit tests (including&nbsp;technology control tests) competently in accordance with policies and procedures</li><li>Collaborate with audit teams to understand the data behind key processes, risk and controls to develop analytic control&nbsp;tests and analyze and interpret their results</li><li>Proficient use of automated work papers, analytics and other department and company tools</li><li>Perform root cause analysis on identified control gaps</li><li>Validate that actions taken by management to address findings are appropriate and document the results</li><li>Summarize and communicate results and recommendations to close identified control gaps</li><li>Monitor a portfolio of audit analytics, assess analytic results, use the analytic data to tell the potential business story, and&nbsp;work with audit and business colleagues to validate that story</li><li>Assist team leaders, senior managers, and managers in accomplishing audit objectives in a team environment</li><li>Document or complete administrative planning, fieldwork tasks with a minimal level of input and supervision</li><li>Maintain audit proficiency through ongoing professional development including data literacy skills</li><li>Validate that actions taken by management to address findings are appropriate and document the results</li><li>Assist team leaders in accomplishing audit objectives in a team environment</li></ul><h4>Minimum Qualifications</h4><ul><li>1+ years of relevant or educational experience</li><li>BA or BS in or equivalent in Information Systems, Computer Science, Accounting, Finance, Business, or related field</li><li>Professional Certification (CIA, CISA, CPA, or equivalent) expected to be obtained within 12 months of employment</li><li>Understanding of cybersecurity risks and concepts</li><li>Understanding of emerging technologies and its impact to control practices</li><li>Demonstrated proficiency of technology auditing control disciplines</li><li>Knowledge and experience in control theory and professional auditing practices</li><li>Ability to identify problems and recommend solutions to complex control or technical issues</li><li>Strong written and verbal communication skills to deliver high quality, actionable feedback on variety of complex issues to management on control issues and potential solutions to close control gaps</li><li>Effectively works independently within a team construct, while supporting teamwork and achievement of team objectives</li></ul><h4>Preferred Qualifications</h4><ul><li>2+ Years experience in relevant fields such as cybersecurity, IT Audit, or risk management</li><li>Technical Cybersecurity certification (CISSP, CCSP, CEH, etc.)</li><li>Demonstrated experience in applying cybersecurity concepts and countermeasures in public cloud environments</li><li>Experience with technology control testing including automated processing, interface inputs, reports, application security, business continuity and third parties</li></ul>Non-considerations for sponsorship:&nbsp;Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Staff Technology Auditor - Cybersecurity

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.How will you make an impact in this role?The Director of Technology Regulatory, Audit, and Review Engagement will be accountable for reducing Regulatory risk for Technology at American Express and will be responsible for managing all Technology owned or impacted exams, audits and reviews, and ensuring the subject matter experts can demonstrate and articulate the rigor and controls performed and executed by the Technology organization. This leader will also track all open findings, Management Action Plans (MAP), Matters Requiring Attention (MRA), and other regulatory or audit actions across Technology. The successful candidate will collaborate across lines of defense and organizations to manage, track, and report on fieldwork activity and open actions from audits, reviews, and/or exams.&nbsp;&nbsp;The successful candidate will also provide consultative services on drafting MSIFs and findings remediation plans in collaboration with Technology SMEs. This position will report into the Vice President of Regional Information Security and Tech Supervisory Engagement within the Technology Risk &amp; Information Security (TRIS) organization.Key responsibilities include:<ul><li>Optimize Technology regulatory and exam management process maturity and monitor emerging developments to assess the impacts and relevance to American Express and stay ahead of new policies and regulations.</li><li>Manage American Express regulatory engagements, internal compliance audits, and external assessments for Technology programs, processes, and procedures</li><li>Respond to audit and examination requirements from both internal auditors and external examiners.</li><li>Understand and be able to develop, implement, and follow-through on the lifecycle components of an MRA.</li><li>Collaborate with Internal Audit Group, and 2nd&nbsp;line of defense partners to align data for reporting.</li><li>Track and report status of open findings, MAPs, MRAs for Technology across the three lines of business.&nbsp;</li><li>Consult on and draft MSIFs and findings remediation plans in collaboration with Technology SMEs.&nbsp;</li><li>Provide understanding of results, findings, action plans, etc. to include plan activities, actions of coordination, priorities, steps, process, and timeline for monitoring.</li><li>Create and maintain an accurate flow of audit and exam information including schedules, results, and statuses.</li></ul>Qualifications:<ul><li>10-15 years of Information Security or Technology Risk Management leadership experience.</li><li>Commensurate academic credentials (bachelor’s degree / master's degree preferred) and security certifications (risk and regulatory preferred)</li><li>Experience working with Regulators and in complex regulated businesses.</li><li>Broad understanding of information security disciplines with emphasis on vulnerability management, data protection, infrastructure security, application security, identity and access, incident management and data analytics.</li><li>Strong in risk management. Ability to link threats to risk tolerance and control effectiveness measurements.</li><li>Strong writing skills: the ability to frame messages for specific audiences and communicate information about complex issues to stakeholders in a clear and easy to understand way.</li><li>Experience developing and reporting on project metrics to provide for different levels of an organization</li><li>Must have the ability to work with a diverse audience, under tight deadlines, and negotiate successful outcomes to challenging problems</li><li>Demonstrable leadership and team-building skills, with a proven track record for successful delivery of projects, working cross-functionally with Technology and Security teams</li><li>Understanding of information security regulatory landscape.</li><li>Experience as an auditor in 2nd, 3rd, or regulatory spaces.</li></ul>Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director - Technology Regulatory, Audit, and Review Engagement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.How will you make an impact in this role?Exam and Findings Management Manager – TechnologyThe Manager&nbsp;of Technology Exam and Findings Management&nbsp;will be responsible for managing&nbsp;Technology owned or impacted exams, audits, and reviews, and&nbsp;supporting the tracking of open findings, Management Action Plans (MAP), Matters Requiring Attention (MRA), and other regulatory or audit actions across Technology. The successful candidate will collaborate across lines of defense and organizations to manage, track, and report on open actions from audits, reviews, and/or exams to various stakeholders as well as provide consultative services on drafting MSIFs and findings remediation plans in collaboration with Technology SMEs. This position will report into the&nbsp;Director of Technology Exam and Findings Management of the Regional Information Security and Tech Supervisory Engagement team within the Technology Risk &amp; Information Security (TRIS) organization.Key responsibilities include:<ul><li>Manage American Express regulatory engagements, internal compliance audits, and external assessments for Technology programs, processes, and procedures</li><li>Respond to audit and examination requirements from both internal auditors and external examiners.</li><li>Understand and be able to develop, implement, and follow-through on the lifecycle components of an MRA.</li><li>Collaborate with Internal Audit Group, and 2nd&nbsp;line of defense partners to align data for reporting.</li><li>Track and report status of open findings, MAPs, MRAs for Technology across the three lines of business.&nbsp;&nbsp;</li><li>Provide understanding of results, findings, action plans, etc. to include plan activities, actions of coordination, priorities, steps, process, and timeline for monitoring.</li><li>Create and maintain an accurate flow of audit and exam information including schedules, results, and statuses.</li></ul>Minimum Qualifications:<ul><li>5+ years of Information Security or Technology Risk Management leadership experience.</li><li>Bachelor’s degree.</li><li>Experience working with Regulators and in complex regulated businesses.</li><li>Experience developing and reporting on project metrics to provide for various levels of an organization.</li><li>Leadership and team-building skills, with a consistent track record for successful delivery of projects.</li><li>Understanding of information security regulatory landscape.</li></ul>Preferred Qualifications:<ul><li>Security and risk certifications (risk and regulatory – CISA, CISM, CRISC)</li><li>Strong in risk management. Ability to link threats to risk tolerance and control effectiveness measurements.</li><li>Strong writing skills: the ability to frame messages for specific audiences and communicate information about complex issues to collaborators in a clear and easy to understand way.</li><li>Experience in information security disciplines with emphasis on vulnerability management, data protection, infrastructure security, application security, identity and access, incident management and data analytics.</li><li>Experience as an auditor in 2nd, 3rd, or regulatory spaces.</li><li>Experience working with a diverse audience, under tight deadlines, and negotiate successful outcomes to challenging problems.</li><li>Ability to work cross-functionally with Technology and Security teams.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Information Security Manager - Technology Exam and Findings Management

Data Engineer Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Data Engineer in Smithfield, RI. The Role The FIPBET FundsNetwork Data team is looking for a highly motivated Data Engineer responsible for designing, building, and maintaining the operational and analytical capability for FundsNetwork Product. The work involves solution design, data analysis, production rollout and production support activities using Python, AWS, Snowflake, and Oracle. The Expertise and Skills You Bring <ul> <li>Bachelor’s or Master’s Degree in a technology related field (e.g. Engineering, Computer Science, etc.) required with 5+ years of experience. </li><li>Advanced SQL/PLSQL knowledge. </li><li>2+ years of Python development. </li><li>Experience with Unix scripting and scheduling tools. </li><li>Good experience in working with AWS or similar Cloud Technologies. </li><li>Strong data modeling skills doing either Dimensional or Data Vault models. </li><li>Proven data analysis skills. </li><li>Experience working with snowflake database is a plus. </li><li>Hands-on experience on SQL query optimization and tuning to improve performance is desirable. </li><li>Hands-on experience with ETL tool like Informatica is a desirable </li><li>Working experience with some or all the following: AWS, Containerization, associated build, and deployment CI/CD pipelines. </li><li>Experience with DevOps, Continuous Integration and Continuous Delivery (Jenkins, Stash, Concourse, Artifactory). </li><li>Experience in Agile methodologies (Kanban and SCRUM) is a plus. </li><li>Proven track record to handle ambiguity and work in fast paced environment. </li><li>Good interpersonal skills to work with multiple teams in the organization. </li></ul> The Value You Deliver <ul> <li>Exploring new technology products and using them to help our business needs. </li><li>Working on teams to improve efficiency. </li><li>Delivering system automation by setting up continuous integration/continuous delivery pipelines. </li></ul> The hourly pay rate range for this position is $65 to $80 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Fidelity TalentSource

Data Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Quantitative Analyst to work in Fidelity’s Advanced Technologies for Investment Management Group in Boston, MA, Jersey City NJ, or Merrimack NH. <h3>Role</h3> Fidelity is looking for an upbeat and innovative candidate who brings investment, quantitative, and data science skills for research and development of AI/ML methods to advise investment decision support solutions. The candidate must be curious, creative, and agile in learning and applying investment concepts. <h3>The Team</h3> Fidelity Enterprise Services’ Advanced Technologies for Investment Management (ATIM) team provides support to the vitality and growth of the organization by transforming breakthrough technologies into practical capabilities for Fidelity’s internal and external investment clients! The Team promotes company-wide collaboration while delivering Artificial Intelligence enabled portfolio level perspectives to investment managers and client service colleagues. <h3>The Expertise We’re Looking For</h3> <ul> <li>Graduate degree or equivalent experience in mathematical finance, computational financial engineering or related fields </li><li>Strong client engagement skills with portfolio managers, financial advisors and/or brokerage platform product managers </li><li>Strong business communications skills for creating and delivering compelling presentations </li><li>4+ years of academic training/work experience on asset pricing models for equities, Munis, convertibles, options, and other derivatives </li><li>Proven success with development of portfolio risk analysis and portfolio optimization algorithms </li><li>Proficiency with advanced SQL, Python, and Bloomberg s, creative, and agile in learning and applying investment concepts. </li></ul> <h3>The Skills You Bring</h3> <ul> <li>Passion for the financial markets, products, and processes (including: Equity Related Instruments/Analytics, Asset Pricing Models/Instruments and Multi-Factor Risk Models) </li><li>Have professional knowledge with statistical models, predictive models and time series analysis (such as regression, classification, simulation, dimension reduction) </li><li>Have a validated mathematical background of solving common optimization problems (including: linear/nonlinear/integer programming) </li><li>Proven hands-on experience in developing and evaluating machine learning models on large scale datasets </li><li>Meticulous attention to detail and unquestioned integrity </li><li>You are a fast learner and a good teammate </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Advancing the research and development of AI/ML methods for innovative and differentiated investment management digital solutions </li><li>Crafting custom solutions to help clients evaluate and achieve investment objectives </li><li>Effective interaction across Fidelity’s technology, investment management, and client servicing teams </li></ul> Please see the below pay rate range for the work location of Jersey City and Boston, MA only: $75.00-100.00 per hour. <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Quantitative Analyst

Short Term Contract Job Description This Logistics Specialist position provides end-user technology support for the Fidelity Investments (City, State) location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 4000 associates to 1 Logistics Specialist. This position will provide hardware asset management support and requires both administrative and physical tasks. Job Responsibilities: <ul> <li>Manage and maintain Technology assets by Manufacturer, Model, Asset Tag, Serial Number. Responsible for over 1500+ items at any given time within Logistics Storage rooms </li><li>Maintain clean, labeled, organized room </li><li>Maintain hardware stock levels for various programs such as New hires, PC Lifecycle management and break/fix </li><li>Utilize an inventory management system, excel spreadsheets, custom applications, shipping applications. Need to be “Tech savvy” </li><li>Create warranty and out-of-warranty laptop repair requests </li><li>Ship out equipment to individuals or other Region’s </li><li>Coordinate shipments with the mailroom daily </li><li>Supervise vendors for break/fix and pickup/disposals </li><li>Working queue of tickets for hardware requests/programs </li><li>Ensure rooms adhere to security protocols </li><li>Device imaging/wiping - ability to follow documentation to build devices and wipe devices </li><li>Support Service Level Targets with timely and accurate execution of Service Now requests via our ticketing and tracking systems </li><li>Adherence to reporting and escalation procedures </li><li>Conduct quarterly audits with Central Logistics to ensure asset accuracy and identify discrepancies </li><li>Coordinate with Central Logistics team who creates processes/workflows and monitors the execution of those tasks </li><li>Collaborate closely with local desktop technical support team to ensure successful completion of customer requests and projects </li><li>Ability to perform non routine assignments </li><li>Manage equipment donation process per guidelines </li><li>Accommodate rapidly changing requirements and non-standard requests once approved Knowledge of our product catalog offerings </li><li>Monthly disposal of equipment such as computers, monitors, printers, phones, accessories, and audio/visual equipment. 100% adherence to Audit controls. </li></ul> Skills and Knowledge: <ul> <li>Strictly adhere to processes and procedures </li><li>Strong written and verbal communication skills </li><li>Detail oriented, need to follow daily/weekly/monthly tasks, must have data entry skills </li><li>Capacity to work independently with minimal management oversight </li><li>Ability to work directly with another team member and with a broader team </li><li>Knowledge of PC Hardware and related accessories </li><li>Willingness to hold others accountable for following processes and procedures </li><li>Partner effectively with vendors, associates, and other groups </li><li>Must be able to lift and move equipment up to 50 lbs. repetitively </li><li>Ability to think independently, organize, prioritize, multitask and execute on assignments </li><li>Knowledge of Microsoft Suite of Applications (Outlook, Teams, Excel, etc) </li></ul> Education and Experience <ul> <li>Associate degree or equivalent with 2-3 years knowledge of inventory management, preferably with computer hardware and operating systems </li><li>Experience with Asset Management system, preferably ServiceNow </li></ul>

End User Technician

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Service Desk Specialist to work in Fidelity’s Enterprise Infrastructure Group! The Service Desk Specialist role is to ensure hardware and software functionality for internal end users. As a Service Desk Specialist, you will provide hardware and software support for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer facing associates and those who are in direct support of carrying out our business objectives. In addition to one’s technical acumen, we expect a high attention to detail, outstanding customer service, and one’s ability to build a rapport to optimally elicit essential details from the user. <h3>Responsibilities:</h3> <ul> <li>Record, track, and detail all interactions in the appropriate ticketing tool, as well as identify and raise critical incidents to the next level if needed. </li><li>Diagnose and solve hardware and software issues </li><li>Research issues using available internally available resources </li><li>Approach each interaction with a “Customer Obsessed” mentality </li><li>Evaluate documented resolutions and analyze trends </li><li>Support various types of end users, from software engineers and financial associates, to top executives </li></ul> <h3>Qualifications:</h3> (Required) <ul> <li>High-level customer service and interpersonal skills </li><li>Strong written and verbal communication skills </li><li>Ability to quickly absorb and retain information </li><li>Strong documentation and organizational skills </li><li>Ability to work well on a team in a fast-paced environment </li><li>Ability to type a minimum of 40 wpm </li><li>Working knowledge of computers and networks </li><li>Excellent troubleshooting skills </li></ul> (Preferred) <ul> <li>Associate degree, technical certification, or equivalent work experience is preferred </li><li>Previous experience in a Help Desk Support role is a plus </li><li>Experience supporting Microsoft Windows 7 &amp; 10 </li><li>Experience supporting Microsoft Office 2010 &amp; O365 </li><li>Experience supporting Apple MacOS and Apple mobile products </li><li>Experience with ServiceNow, or other ticketing systems is a plus </li><li>Knowledge of ACD telephony systems </li><li>Experience supporting remote workers in a corporate environment </li></ul> <h3>Additional Considerations</h3> <ul> <li>The initial paid training will be conducted Monday – Friday. The start times of training will vary depending on the candidate’s location. Once training is complete, your shift be adjusted to align with the business need. </li><li>Equipment will be provided </li><li>We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available </li></ul> <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry! We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Service Desk Specialist

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.We are looking for an experienced and highly motivated Staff Engineer to join our multifaceted, self-led engineering team. In this role, you will provide technical leadership across multiple teams and domains, influencing architecture, mentoring engineers, and ensuring the delivery of scalable, high-quality systems that power our real-time expense management platform. This is a high-impact role suited for individuals who flourish with multi-functional collaboration, are comfortable with ambiguity, and can drive technical excellence at scale.We are seeking a dynamic and forward-thinking Staff Engineer to join the Global Servicing Technology team at American Express. As a key member of our organization, you will be responsible for driving technological innovation, architecting scalable solutions, and providing leadership to a team of highly skilled engineers. The ideal candidate will have a consistent track record of designing and implementing ground breaking systems, a passion for new technologies, and a commitment to driving excellence in a fast-paced, global environment.Key ResponsibilitiesTechnical Leadership:<ul><li>Provide strategic technical leadership to the Global Servicing Technology team, influencing the direction of technology solutions and ensuring alignment with business goals.</li><li>Mentor and guide a team of engineers, encouraging a culture of continuous learning, collaboration, and innovation.</li></ul>Innovation and Technology Roadmap<ul><li>Collaborate with multi-functional teams to define and implement a technology roadmap that supports the evolution of Global Servicing capabilities.</li><li>Stay abreast of industry trends, emerging technologies, and standard methodologies, integrating relevant innovations into the organization's technical strategy.</li></ul>System Architecture and Design<ul><li>Own the design and architecture of sophisticated, scalable, and reliable systems that meet business requirements and performance objectives.</li><li>Ensure that solutions are aligned with enterprise architecture standards and principles.</li></ul>Collaboration and Communication<ul><li>Work closely with product owners, business analysts, and other collaborators to understand business needs and translate them into technical requirements.</li><li>Optimally communicate technical concepts to non-technical collaborators and develop collaboration across teams and departments.</li></ul>Quality Assurance and Best Practices<ul><li>Drive engineering excellence by promoting best practices in coding standards, code reviews, testing methodologies, and deployment processes.</li><li>Implement and champion DevOps practices to enhance the efficiency and reliability of the development and deployment lifecycle.</li></ul>Qualifications<ul><li>Bachelor's or Master's degree in computer science, Engineering, or related field.</li><li>Proven experience as a technical leader or Staff engineer in a large-scale, global organization.</li><li>Strong expertise in system architecture, design patterns, and software development best practices.</li><li>Proficient in multiple programming languages and technologies.</li><li>Excellent communication and collaboration skills.</li></ul>Preferred<ul><li>Experience in the financial services industry.</li><li>Knowledge of emerging technologies such as AI, blockchain, and cloud-native architectures.</li><li>Familiarity with Agile/Scrum methodologies.</li><li>If you are passionate about shaping the future of technology in the financial services industry and thrive in a collaborative, fast-paced environment, we invite you to apply for this phenomenal opportunity to contribute to the success of American Express and its customers.</li></ul>Salary Range: $170,000.00 to $255,000.00 annually + bonus + benefits.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Staff Engineer, Global Servicing Technology

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Engineer to work in Salt Lake City, UT! <h3>The Role</h3> The Digital Services Experience team in Fidelity Brokerage is looking for an experienced Senior Full Stack Engineer to join their Account Opening and Maintenance team, to develop high-quality, testable, readable, and easily maintainable code. The candidate should participate in and lead all phases of the development process, from conception to deployment as a member of an agile, multi-functional team. The position is based in Durham, North Carolina and will do hands on development and provide technical leadership and mentorship for junior members of the team. <h3>The Expertise and Skills You Bring</h3> <ul> <li>Bachelor’s in computer science or related major with 5+ years of full-stack development experience. </li><li>3+ years expertise in Angular. Exposure to many frameworks is a nice to have. </li><li>5+ years experience with Typescript, Core JavaScript, HTML 5 and CSS, Vue.js </li><li>3+ years experience in building, deploying and operating applications in the Cloud (AWS Serverless, EKS, KMS, Step Functions, Lambda, S3, Kubernetes). AWS / Azure certifications preferred. </li><li>Experience in automation (Jenkins pipelines, automated regression testing, continuous integration/deployment) </li><li>Experience of consuming and crafting RESTful APIs, and good knowledge of standard methodologies in API design. </li><li>Experience of using node.js and a good understanding of npm packages. </li><li>Participation in the design and architecture of full stack software solutions. </li><li>Experience with GraphQL and NestJS. </li><li>Experience with DevOps CI/CD practices, TDD, knowledge of modern testing framework is a plus </li><li>Strong analytical, communication, and organizational skills and the ability to handle various tasks at a given time. </li></ul> <h3>The Team</h3> Our Account Opening and Account Management team builds highly critical and outstanding experiences for millions of Fidelity customers. We focus on crafting rich and compelling web and native experiences using the best Angular practices by way of robust tooling to provide deep financial insights, enabling ‘on the go’ financial management and spending needs. We work in a collaborative and fast-paced environment, with a culture of learning, coaching and mentoring. <h3>COVID Work Policy</h3> Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role. <h3>Dynamic Working – Post Pandemic</h3> Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Full Stack Engineer (Angular, GraphQL, AWS)

<h3>Software Engineer in Test</h3> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Software Engineer in Test to work in Westlake, TX! <h3>The Role</h3> Everything starts with our customers. At Fidelity, we are dedicated and heavily invested in ensuring the products we deliver are of the highest quality, stability, and experience so that nothing gets in the way of our customers and their financial dreams. We are looking for a highly motivated test solution architect who can support our Marketing Technology team in multiple ways such as defining and driving testing strategy across teams, automation testing, CI / CD build out, analysis, and monitoring tool sets. The outcome of this role will elevate the efficiency and speed at which Fidelity not only delivers stable products but delivers quality to our customers. <h3>The Expertise and Skills You Bring</h3> <ul> <li>Minimum Bachelor’s degree in Computer Science, Software Engineering, or related field </li><li>10+ years of experience with architecting automation test platforms and implementing development pipelines (CICD) </li><li>Multi-stack engineer with knowledge in a breadth of technologies and test automation frameworks and solutions (java and nodejs required) </li><li>Ability to work effectively across different technology stacks (Web, Mobile, API…) </li><li>Proven experience with development within the following: Java, JavaScript, Jenkins, uDeploy </li><li>Demonstrated experience with web based and API based automation tool sets such as: Cypress, Selenium, REST Assured, Playwright, and Karate </li><li>Cloud experience, Amazon Web Services (AWS) preferred </li><li>Ability to create solutions for multiple development teams which will increase velocity to production and increase stability in the product </li><li>Experience creating and standing up testing toolsets and platforms for multiple teams </li><li>Knowledgeable about different monitoring and observability options for pro-active incident resolution </li><li>Strong demonstrated experience in delivering software solutions in an Agile environment </li><li>Passionate about crafting the best end-to-end customer experience </li><li>Energetically pursue new technologies and their adoption </li><li>Leading the outcome by taking personal accountability for delivering strong results </li><li>Thrive in a fast paced, high demand environment </li><li>Enjoy experimental development solutions </li></ul> <h3>The Team</h3> The Engineering Efficiency (EE) chapter resides in the Fidelity Wealth business unit of Fidelity Investments. The chapter consists of over 260 multi-stacked engineers with a passion around customer experience and with the engineering tool set to seek challenges including: Automated testing, performance testing, chaos testing, application cloud migration and management, CI / CD implementation, security testing and application development. The chapter’s support spans across all of PI and provides domain specialists to squads who develop products with the highest customer quality, security, stability, and experience. This role will directly support the Marketing Technology product area within the business unit which spans 20+ teams. The supported applications include but are not limited to web-based applications, API based applications, and cloud-based solutions. <h3>Dynamic Working </h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

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