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<h4>Description</h4> SENIOR QUALITY ASSURANCE/AUTOMATION ENGINEERThe RoleAs a Senior Quality Assurance/Automation Engineer on the Trading Engineering team, you’ll get the opportunity to develop your skills and collaborate with engineers across Fidelity in a fun and dynamic environment. In this role, you will be working with a team of technologists passionate about promoting testing practices, implementing test automation, and executing test suites.The Expertise and Skills You Bring· Bachelor’s degree in computer science or related field required.· 5+ years of Software Quality Engineering experience.· Hands on experience in developing and maintaining automation test suites using common industry platforms like Selenium, Cypress, Cucumber, Playwright.· Good understanding of Java,Angular and/or Single Page Application, JavaScript and Typescript.· Experience in automating front-end and back-end applications.· Experience with GitHub, Jenkins, JIRA, Confluence, Git and Artifactory.· Strong analytical and communication skills and the ability to handle multiple tasks at any given time.· Experience with Agile, DevOps Methodologies &amp; Continuous Delivery· Passionate and committed to learning new things and developing with the latest technologies and frameworks.· Participate in engineering practices such as code and design reviews, environment strategy, and build and deployment pipelines· Works well in both a small agile team and independently and has a strong user focus.· Strong organizational skills and attention to detail.· Experience with Xray.· Experience with AWS or other cloud platforms and containerization technologies such as Docker.The TeamFidelity Digital Assets, a Fidelity Investments Company, is developing a full-service enterprise-grade platform for storing, trading, and servicing digital assets, such as Bitcoin and Ethereum.Fidelity Digital Assets embraces an entrepreneurial culture and startup mindset while serving as one of the most innovative business units within Fidelity Investments. Our global, diverse team of hundreds of forward-thinking professionals lead with agility and creativity to build solutions that bridge the gap between traditional institutional investors and their exposure to digital assets. The firm’s tenure and experience across multiple business lines present our employees with unprecedented access to knowledge, technology, and resources that help our team reshape the future of finance.Within Fidelity Digital Assets, the DevOps &amp; Automation Engineering Team is responsible for QA Automation, API Support, CI/CD automation and release engineering.Company OverviewAt Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. The hourly pay rate range for this position is $55-70 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Fidelity Investments is an equal opportunity employer.

Fidelity TalentSource

SR Quality Assurance / Automation Engineer

<h4>Description</h4>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Product Manager to work in FCAT (Fidelity Center for Applied Technology) in Jersey City, NJ or Westlake, TX!<h4>The purpose of this role</h4>As Product Manager – FCAT, you will be part of the Fidelity Center for Applied Technologies (FCAT) team that focuses on coming up with innovative solutions in the financial services domain aimed at driving enhanced value for our end customers.<h4>The Expertise You Have</h4><ul><li>Working experience and strong domain knowledge in one or more of the following business functions - Capital Markets, Asset Management, Brokerage Functions and Trading </li><li>Broad business knowledge of Fidelity’s diverse offerings across Personal Investing, Workplace Services and Fidelity Institutional and other businesses </li><li>Strong knowledge of Order Management, Trade Processing, Fractional Trading, Regulatory Reporting </li><li>Expertise in business research and product management including data analysis, requirement gathering and use case development </li><li>Demonstrated ability to translate business vision into defined and prioritized stories for the team backlog </li><li>Experience with Jira or similar Agile backlog management tool preferred </li><li>Ability to think broadly – while the focus may be on a specific product line – you possess the ability to think of the customer’s total relationship with Fidelity </li><li>Maturity to work across business units and senior leaders to evolve roadmaps and prioritization of product features </li><li>Demonstrated dedication to multi-functional collaboration in Agile, client-centric, dynamic environment with a true passion for “test and learn” </li></ul><h4>The Value You Deliver</h4><ul><li>Ability to manage a set of enterprise initiatives including traditional Brokerage services &amp; Crypto Trading </li><li>Managing expectations with multi-functional and enterprise leadership teams – including business research, finance, legal and technology. </li><li>Delivery responsibility of various initiatives within Green Meadows Order Management </li><li>Cross BU collaboration at Senior levels – Product Area leader level </li><li>Ability to synthesize requirements and business needs into platform features </li><li>Assist team with prioritizing features, backlog and oversight of the JIRA board </li><li>Staying close to the customer, and understanding customer needs </li><li>Synthesizing complex data from multiple, disparate sources and present analysis, relevant insights and themes in a simple/clear way </li><li>Having a strong affinity for business analysis, secondary research, and operational improvement work </li></ul><h4>The Skills You Bring</h4>Your ability to deliver customer value and business results on the squad by:<ul><li>Complete end-to-end product management </li><li>Experience and Insights into financial products, their setup, attributes, lifecycle and customer base </li><li>Proven experience with analysis, agile project management </li><li>Cross-product area understanding of brokerage and crypto domains </li><li>Pulling information together across a diverse set of individuals and teams, and articulating the full story across multiple streams of work </li><li>Positive relationship, communications, and presentation skills </li><li>Motivated individual with ability to think, work, multi-task, influence, act independently, and maintains a positive can-do attitude </li></ul><h4>Your knowledge as an authority in the following areas:</h4><ul><li>Application of Financial Services, Brokerage Operations &amp; Trade Processing to address client’s needs, wants and preferences </li><li>Strong knowledge of Order management &amp; Regulatory Reporting </li><li>Business insight, along with your strategic and analytical skills that allows you to make decisions and build stories based on both hard and soft data </li><li>Active participation in defining requirements and writing stories to help inform product strategy, enhancements, and process improvements </li><li>Experience working in Agile environment and with Agile methodology </li></ul><h4>Your ability to identify client needs and wants by:</h4><ul><li>Participating in the prioritization of the team work (in partnership with Technology leaders&amp; Business operations leaders) to deliver customer value based on an understanding of business subject matter areas and client needs </li><li>Possessing solid skills in JIRA, Word, PowerPoint, and Excel. </li></ul>Please see the below pay rate range for the work location ofJersey City, NJ only: $65.00-90.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Product Manager

<h4>Description</h4>Senior Instructional/Experience Designer Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Instructional Designer /Experience Designer to work in Jersey City, New Jersey; Covington, Kentucky; Westlake, Texas; or Boston, MA! The Role This is a role for an experienced, tech-savvy, hard-working learning experience designer who enjoys working on complex multifaceted learning solutions. Working together with one peer partner and collaborating with the team spearheading this initiative, they will convert classroom based presentations into a variety of digital assets that are then organized and accessed on the Degreed platform. The role is design and execution heavy with anticipated 90% of time spent on design and execution of the design and 10% of time spent consulting with the internal client and meeting with the project manager and head of talent and learning. It is a great opportunity for people who are organized, can meet deadlines, manage their own projects, who enjoy building creative engaging solutions. The Expertise and Skills You Bring <ul><li>5+ years crafting learning experiences in a corporate setting </li><li>Direct experience using Adobe Creative Suite programs for visual and multimedia design </li><li>Other authoring tools are a plus: Domiknow, Synthesia, as are video editing skills </li><li>Bachelor’s degree in Instructional Design or a related field preferred </li><li>Experience in financial services or consulting firms preferred </li></ul>The Team This role will report into the Head of Talent &amp; Learning for our Enterprise Services group. The role will support a team charged with transforming and digitizing a traditional on-boarding/new hire training for internal consultants. Recipients of the work may be recent MBA graduates or people joining for external consulting companies as well as internal transfers.

Senior Instructional/Experience Designer

<h4>Description</h4> Senior Business Automation Testing Engineer The Role As a Senior Test Automation Engineer on the DevOps &amp; Automation Engineering team, you’ll get the opportunity to develop your skills and collaborate with engineers across Fidelity in a fun and dynamic environment. In this role, you will be working with a team of technologists passionate about promoting testing practices, implementing test automation, and executing test suites. The Expertise and Skills You Bring <ul><li>Bachelor’s degree in computer science or related field required. </li><li>5+ years of Software Quality Engineering experience. </li><li>Hands on experience in developing and maintaining automation test suites using Playwright. </li><li>Good understanding of Angular and/or Single Page Application, JavaScript and Typescript. </li><li>Experience in automating front-end, back-end and mobile applications. </li><li>Experience with GitHub, Jenkins, JIRA, Confluence, Git and Artifactory. </li><li>Strong analytical and communication skills and the ability to handle multiple tasks at any given time. </li></ul><ul><li>Experience with Agile, DevOps Methodologies &amp; Continuous Delivery </li><li>Passionate and committed to learning new things and developing with the latest technologies and frameworks. </li><li>Works well in both a small agile team and independently and has a strong user focus. </li><li>Strong organizational skills and attention to detail. </li><li>Experience with Xray. </li><li>Experience with AWS or other cloud platforms and containerization technologies such as Docker. </li><li>Intermediate level Java development skills to help identify and debug issues </li></ul> The Team Fidelity Digital Assets, a Fidelity Investments Company, is developing a full-service enterprise-grade platform for storing, trading, and servicing digital assets, such as Bitcoin and Ethereum. Fidelity Digital Assets embraces an entrepreneurial culture and startup mindset while serving as one of the most innovative business units within Fidelity Investments. Our global, diverse team of hundreds of forward-thinking professionals lead with agility and creativity to build solutions that bridge the gap between traditional institutional investors and their exposure to digital assets. The firm’s tenure and experience across multiple business lines present our employees with unprecedented access to knowledge, technology, and resources that help our team reshape the future of finance. Within Fidelity Digital Assets, the DevOps &amp; Automation Engineering Team is responsible for QA Automation, API Support, CI/CD automation and release engineering. Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. The hourly pay rate range for this position is $55-70 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Fidelity Investments is an equal opportunity employer.

SR Test Automation Engineer

<h4>Description</h4>Systems Analyst The Role The Systems Analyst/Data Modeler works closely with business and technical teams to drive the creation of scalable, flexible, well governed, and detailed data design solutions. They drive adoption of enterprise and industry standard modeling methodologies. They partner with project teams to deliver practical &amp; resilient data model designs that meet current business needs and are capable of easily adapting to new needs in the future. The Expertise and Skills You Bring Requirements and Analysis<ul><li>Engage with business and technology partners to understand the business requirements, analyze the data gaps, and recommend appropriate solutions. </li><li>Assess objectives, use cases, data requirements and specifications documents created by other analysts. </li><li>Analyze and resolve major data issues that arise during the course of projects or in production environments. </li></ul>Data Design<ul><li>Define conceptual and logical data models, with strong definitions, to capture organizational data needs across multiple subject areas. </li><li>Build physical design for various types of systems such as operational systems, data warehouses, data lakes and others. </li><li>Actively perform dedicated and targeted data analysis to identify risks for management. Strong coordination with key business partners will be required to obtain data sets and confirm results of the analysis. </li><li>Document database solutions and present solutions to product partners, project teams, Data Engineering team and architecture review boards. </li><li>Passionate about technology and delivering solutions in integrated data environments. Current on event driven processing, and Data API developments. </li><li>Lead and facilitate work sessions with business functions and projects to define requirements, business term definitions and logical data models </li><li>Map Technical terms to Business terms in data catalog tool. </li></ul>Technical Leadership<ul><li>Provide strategy, data modeling with accountability on work initiative engagements and timeline. Align and ensure consistency to enterprise standards on technology, tools, and procedures. </li><li>Knowledge of and experience with tools, techniques and processes for complex data gathering, analysis and reporting on data for large organizations. </li><li>Find opportunities to use enterprise data models for new projects to minimize work and data duplication </li><li>Strong interest in playing a technical data steward role and partnering across our business to understand and document our data, appropriate data usages and helping Asset Mgmt. derive the maximum value from its data. </li></ul>Qualifications Education and Experience (dependent on level)<ul><li>A Bachelor’s or Master's degree in Computer Science, Information Technology, or equivalent experience </li><li>10+ years’ experience with data design, analysis, and development. Development experience weighted towards PL/SQL and ETL tools. </li><li>Demonstrated experience in the following areas : Database Management Systems, Data API design and implementation, PL/SQL, warehouses, data modeling and data profiling. </li></ul>Skills and Knowledge <ul><li>Demonstrable experience with SAP Power Designer or similar data modeling tool required. </li><li>Advanced analytical and problem solving skills. </li><li>Advanced understanding of the database development process including analysis, design, coding, testing, problem resolution and planning, and full competency in all relevant coding environments, languages, tools, and platforms </li><li>Outstanding interpersonal skills and strong verbal and written skills to effectively communicate with technical and non-technical associates in the company </li><li>Proven interpersonal skills, including the ability to work across the organization and interact/influence/negotiate optimally at all levels of management and peers. </li><li>Experience in working in data management / governance with an understanding on how data is ingested, stored, and maintained. </li><li>Understanding of principles and standard methodologies around Data Architecture </li><li>Ability to prioritize data analysis initiatives based on business criticality. </li><li>Experience in the financial services industry area a plus </li><li>Knowledge in cryptocurrency area a plus. </li></ul>The Team Asset Management Technology is seeking a Principal level candidate in the data analysis and data modeling organization. The successful candidate will be responsible for leading data modeling and analysis across different projects with diverse scope and complex business and technical requirements in a highly integrated data environment. This role requires working autonomously and under consultative direction for achieving organizational strategic data goals. This is a key role in leading the development of high-quality data model, working as part of a team that helps to deliver data as a key asset for the enterprise. You must be comfortable working in a fast paced and highly ambiguous agile environment where there is a focus on timely delivery of data analysis, data models and other data artifacts. The hourly pay rate range for this position is $65.00-85.00 per hour. Please see the below pay rate range for the work location of Smithfield, RI only: $65.00-85.00 per hour. Please see the below pay rate range for the work locations in Boston, MA only: $65.00-85.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Systems Analyst

<h4>Description</h4>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Developer to work in Jersey City, New Jersey.<h4>The Role</h4>Are you interested in working to build applications which supports Prime Brokerage business? Our chapter comprises teams that work on a range of applications which supports prime brokerage business activities. We're looking for UI developer and designer who are passionate, inquisitive, and responsible individuals to help us in our mission to deliver the best experience to our customers, comprising of Hedge Fund clients and Fidelity prime business. You will be a team of skilled technologists. As a UI developer and designer,<ul><li>You will work to design screens using the latest version of Angular. </li><li>Maintain existing applications which are in legacy technology while working to modernize those. </li><li>You’ll work on analyzing and designing data structures to support various applications, new features, taking these from concept to deployment, as part of our cross functional teams. </li><li>You'll have the opportunity to share ideas to improve our products as well as develop your skills, learn new technologies, and continue to learn. </li><li>We're looking for highly motivated individuals who work well in a partnership, iterative, and fast-paced environment. </li></ul><h4>The Expertise and Skills You Bring</h4><ul><li>10+ years of hands-on experience as a developer and designer in UI technologies, specifically Angular 8+, with knowledge of Java and Relational databases such as Oracle and MS SQL Server. </li><li>Strong programming skills in Angular 8+, CSS, HTML, Java script. </li><li>Skilled in Bootstrap, NodeJS, Typescript and other advanced Javascript skills. </li><li>Proven knowledge of AG-grid, Highcharts, and other graphical display tools. </li><li>Can support and maintain JQuery and AngularJS applications. </li><li>Knows how to run builds using Jenkins and/or Maven. </li><li>Has used source code management tools such as Git Hub. </li><li>Strong data analysis skills, design, and coding experience in financial industry preferably in capital markets/prime brokerage. </li><li>Decent RDBMS skills – able to write SQL queries. </li><li>Has worked on Linux platforms and knows Unix commands. </li><li>Experience working as a team member in Agile methodology. </li><li>AWS Cloud experience is a plus. </li><li>Financial industry experience is a plus. </li><li>Understand glossaries and terminologies in financial industry </li><li>Ability to work independently and collaborate with teams. </li><li>Good communication skill to both technology folks and business partners. </li><li>Quick learner, adaptable, has the right attitude to work across teams to find and deploy solutions. </li><li>Committed to timely and quality deliverables. </li><li>Great teammate </li></ul><h4>The Team</h4>We believe that diversity in background and experience will further an inclusive and engaging work environment for our employees. This ultimately enables us to deliver a better product for our customers. Being technically competent is only telling half the story. We believe that delivering the best possible customer experience requires an artful blend of human ingenuity and technology. While we value smart technologists, we are fanatics about our culture that promotes autonomy and leadership at all levels.People who are phenomenal cultural fits demonstrate curiosity to learn, are unafraid to break things, step up and take the lead, take ownership of their projects, and thrive by sharing knowledge and demonstrating our core pillars:<ul><li>Envision. Innovate. Inspire. Keep it cool: Cultivate an inclusive organizational culture, recognize greatness, support each other &amp; enjoy the journey. </li><li>Elevate the floor; Influence the horizontal: Commit to developing leadership at all levels. Help your peers &amp; team get better by raising standards within and around while maintaining a strong focus on building future leaders. </li><li>Tightly aligned; loosely coupled: Establish or enhance partnerships across the organization to ensure alignment towards enterprise standards, tools and reusability while providing direction for teams to operate autonomously. </li><li>Level Up on Craftsmanship: Treat learning as a journey not a destination. Commit to learning and instructing as a part of your life. </li><li>Build the "Best" Tech together: Promote innovation driven by purpose and practicing autonomy with responsibility. </li></ul><h4>COVID Work Policy</h4>Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role.<h4>Dynamic Working – Post Pandemic</h4>Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Full Stack Developer (Front-End)

You Lead the Way. We’ve Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.The Enterprise CRM Solutions team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise.&nbsp;We are looking for a Vice President eCRMs Product to co-lead the Sales Domain Product team. The VP will help define and deliver our strategic vision for the platform and partner business stakeholders from Global Merchant Services, Global Network Services, and Enterprise Comms &amp; MarTech Experiences (ECMX) to develop a product vision, roadmap, and strategy that will deliver true value and maximize the investment in our tools and data. The VP’s goal is to create a global business acceleration platform, combining the best from Salesforce, Outreach, similar platforms, Amex tech ecosystem, Data, Artificial Intelligence, and the Amex business objectives. This role will be responsible for defining and executing the future of the B2B Sales Experience across the lines of business within American Express. &nbsp;&nbsp;The VP will find the next wave of innovative, high value solutions for the organization, continue to build on new channels such as mobile, communities, collaboration tools, and knowledge management, and drive change through AI/ML technologies and innovative ways to unlock value from Data.Responsibilities<ul><li>Define and execute the future B2B Sales (Channel) Experience </li><li>Drive a strategic product vision and roadmap for a global customer relationship management platform for Enterprise Comms &amp; MarTech Experiences (ECMX), Global Merchant Services, and Global Network Services</li><li>Coach, lead and develop high performance global product management teams across multiple platforms including Salesforce, Outreach, Data, and AI/ML</li><li>Build expertise in the businesses we serve, and help partners understand the value of the platform to achieve their objectives </li><li>Define and analyze customer journeys, metrics, objectives, key results, and productivity gains that inform the success of the solutions delivered</li><li>Identify innovative platform and ecosystem capabilities that would benefit the field community; support value definition of such solutions and incorporate into the product strategy as appropriate</li><li>Build meaningful and trusted partnerships with our business partners to help inform and drive the direction of the product</li><li>Oversee and continue to mature the product operations capability</li><li>Partner closely with partner-product and engineering organizations to enable collaborative and efficient product delivery</li><li>Level-up existing markets to a global standard platform</li><li>Work with and influence cross-functional stakeholders to break down barriers and deliver products with speed and agility</li><li>Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm</li></ul>Requirements <ul><li>· A Product Mindset – and experience defining and leading execution of front-office capabilities for field-based sales organizations in a regulated environment</li><li>· An understanding of CRM platforms and emerging trends in Sales and Marketing automation, and techniques in how to apply them to a field sales business</li><li>· &nbsp;Functional understanding of the Salesforce platform, the ecosystem, and its capabilities</li><li>· Exceptional written and verbal communication skills, especially at the Executive level</li><li>· Digital product development, customer journey definition, process mapping, and capability framework development experience </li><li>· Ability to distill complex concepts and business needs into prioritized, implementable value-based components</li><li>· Experience establishing and driving governance in an enterprise environment</li><li>· Change agent not afraid to challenge the status quo with proven record of driving change through an organization at scale </li><li>· Ability to build relationships and influence broadly across the organization</li><li>· Background in technology or capability development a plus</li><li>· Ability to engage and inspire a team, attract and retain subject matter experts</li><li>· Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain position</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $185,000.00 to $275,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

eCRMs VP - Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.The Tock Account Management team is looking for an Implementation Specialist to play a vital role in the successful onboarding of Tock customers. In this role, you will be responsible for managing the full implementation process from contract signing to go live. You will deliver an exceptional onboarding experience, demonstrate a proficient level of product knowledge, and deliver well-scoped tasks within projects with supervision. Responsibilities: ● Manage the end-to-end implementation and onboarding process for all customers, from initial planning to go-live and transition to post-implementation support. ○ Configure customer dashboards, host onboarding meetings, and train end-users. ○ Conduct training sessions and workshops for clients to ensure they are fully equipped to use our solutions effectively. ● Monitor customer success; identify any at-risk customers and triage to find a resolution. ○ Analyzes and anticipates customer needs to appropriately identify and present solutions in real time. ○ Listen to understand customer needs/wants and share with the internal team. ● Coordinate with cross-functional teams, including sales, imports, product development, and support, to ensure a smooth and successful implementation. ● Oversee and coordinate escalation and incident management. ○ Organize, investigate, and resolve issues in a timely and effective manner. ● Develop detailed project plans, including timelines, resource allocation, and risk○ Monitor project progress and performance, making adjustments as necessary to meet project goals. ● Identify opportunities for process improvements and implement best practices. ○ Participate in initiatives to scale operations. ○ Proactively think of ways to improve products and/or processes and share with the internal team. ● Be a team player and support sub-team and department initiatives that impact company-wide goals. ● Exhibit integrity, promote a positive environment, and respect for Tock employees at all levels.Who We’re Looking For ● Bachelor’s Degree required ● At least 1 year of implementation/customer service in B2B software (SaaS preferred) ● Project management experience (e.g., lead meetings, provide status reports, develop and manage project plans, track issues/risk logs, etc.) ● Ability to understand the terminology used in the hospitality industry ● Experience building and managing customer relationships, including interacting with all levels of management ● Must be a quick learner with the ability to multi-task in a fast-paced environment ● Outstanding communication and interpersonal skills ● Must possess strong analytical, problem-solving and writing skills ● Experience analyzing data and providing answers to ad-hoc customer questions ● Strong work ethic and high level of professionalism ● Experience using Salesforce and Excel Tock’s Growth ● Awarded Fast Company's "Most Innovative Companies" in 2021 ● Awarded Built In’s “Best Places to Work” in 2020, 2021, and 2022 ● Awarded America’s Hottest Brands of 2020 by AdAge ● Won Chicago Tribune's "Game Changer" Award for industry innovation ● Reached a global customer base of 30 countries operating in 200+ cities ● Processed over $1 billion in prepaid reservations ● Named one of 2019's 50 Startups to Watch ● Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food &amp; Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and moreAbout Tock Tock is the all-in-one system for reservations, takeout, delivery, and events. We are changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe. Our Commitment Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Tock, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Implementation Specialist

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.How will you make an impact in this role?Global Treasury, a segment of the American Express Finance group, is responsible for managing a balance sheet that provides a competitive advantage for the company. This includes managing liquidity and capital to support our business; delivering cost-effective, diverse, and resilient funding; and identifying, measuring, and addressing financial and operational risks.The American Express National Bank (AENB) Treasury, a segment of Global Treasury, drives sound banking balance sheet management to support the Bank’s business strategy while meeting their regulatory requirements. The team maintains robust governance practices and processes, drives process enhancements, engages in automation/technology initiatives, and considers evolving regulatory expectations, while supporting the long-term growth of the Bank. As a member of the AENB Treasury team, the colleague will have a unique opportunity to work across Treasury and Finance functional areas to support balance sheet governance.&nbsp;The Manager will support managing AENB’s capital in accordance with regulatory and policy requirements while playing a key role in creating the annual capital plan, monthly planning scenarios, quarterly capital ratio analysis and reporting, stress testing exercises, and a wide range of other balance sheet/capital analyses.Key Responsibilities:<ul><li>Assist in developing and implementing the Bank’s capital strategy, including the annual capital planning process, ongoing quarterly capital adequacy assessments and capital distribution recommendations.</li><li>Support capital forecasting and stress testing activities including monthly forecast updates, macroeconomic stress testing and event stress testing.</li><li>Assist in developing Committee and senior management presentations. </li><li>Support efforts to understand, document and size the impacts of new regulatory requirements.</li><li>Collaborate with colleagues across the enterprise (e.g., Corporate Planning, Controllership, Global Risk and Compliance) to drive results, meaningful analytics, and insights.</li><li>Ensure AENB capital planning processes are well controlled and documented (policy and procedure documents).</li></ul>Minimum Qualifications<ul><li>We are seeking a fast learner with a proven track record of delivering quickly on multiple initiatives.</li><li>A professional with strong financial acumen, an ability to drive insights through strong analytics.</li><li>A self-starter who is intellectually curious and pays attention to the details.</li><li>Strong problem-solving skills and a can-do attitude.</li><li>Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and time management.</li><li>Strong documentation and communication skills. with the ability to convey complex ideas into understandable and actionable messages.</li><li>Highly proficient in PowerPoint and Excel and TM1 (experience with data analytic and visualization tools a plus).</li></ul>Preferred Qualifications<ul><li>At least 3 years of capital management experience in a Bank Treasury environment.</li><li>Knowledge of regulatory capital and risk-weighted asset is preferred. </li><li>Bachelor’s or Master’s degree in accounting or finance.</li></ul>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue&nbsp;visa sponsorship for this position.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager - Treasury

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.How will you make an impact in this role?As Sr Manager – Digital Product Ops, you will lead critical workstreams in the strategic Authorizations Modernization Program (AMP) to transform AXP’s authorization business process and platforms from legacy mainframe to modern distributed cloud native design. You will work with cross-functional program/project teams to ensure the desired results are achieved, actively overseeing journey delivery, testing and migration. This role requires strong organizational, problem-solving and stakeholder leadership skills and should have the ability to influence across multiple levels of leadership. The incumbent must work well in a dynamic, sophisticated environment and under deadline pressures and be able to coordinate the efforts of a large agile team. The incumbent will work closely with a wide array of Strategy, Product &amp; Technology teams, as well as partner in areas such as Servicing, Non-Risk, and Operational Risk.Key Responsibilities:<ul><li>Support the Program Management Office, including planning and coordinating activities, through all phases of the software delivery life cycle for the migration of journeys from CAS to AMP.</li><li>Lead journey progress for Fraud, Non-Risk &amp; Platform journeys.</li><li>Drive clear, transparent program communications using dashboards and status reports.</li><li>Partner with key stakeholders in Product &amp; Solution Management to document and track Capabilities &amp; Features.</li><li>Build and leverage relationships with key project stakeholders across multiple lines of business.&nbsp;</li><li>Identify gaps in existing processes and implement improvements.</li><li>Be an influencer and a self-starter with the ability to lead the program without the need for explicit direction.</li></ul>Minimum Qualifications:<ul><li>Experience in the Credit or Fraud Risk domain, having executed transformational or change management roles.</li><li>Experience in delivering large and complex projects in matrixed organizations and interacting with teams across all lines of defense.</li><li>Strong problem-solving skills: ability to see the big picture while focusing attention on critical details.</li><li>Demonstrated ability to successfully manage multiple priorities under pressure.</li><li>Excellent Microsoft Suite skills (i.e., PowerPoint, Excel, Word).</li><li>Ability to lead informed technical discussions with engineering teams within and outside the Risk organization.</li><li>Degree in business administration, computer science, engineering, or a related technical discipline is preferred.</li><li>SAFE, Project Management Professional (PMI) or equivalent Project Management certification is preferred.</li></ul>Leadership Skills:<ul><li>Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority.</li><li>Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged.</li><li>Ability to communicate key risks to colleagues, business partners, and senior leaders.</li><li>Strong verbal and written communication skills.</li><li>High energy, an optimistic attitude, and a good sense of humor.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

142 Jobs in Jersey City, NJ, USA