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The Role As a Business Analyst, you blend deep experience in health care benefits and product development with a passion for analysis, harnessing technology to solve complex business problems, while focusing to deliver and implement technology solutions within a digital experience. We are deeply committed to improving the value delivered to our customers. You will work closely with a Product Owner (Squad Leader) and technology teams to create, prioritize, and maintain product backlog, as well as translate business requirements to technical resources to focus the team on delivering business solutions with the highest customer value. You are energized by the prospect of joining a dynamic, innovative team in a fast-paced, entrepreneurial, and date driven environment! The Team The Business Analyst (BA) is part of the Fidelity Health Solutions’ Business Analyst Chapter (team), which supports product development across multiple health care domains. The BA works on a multi-functional Agile scrum team (squad), partnering with technology and business customers to develop and implement digital product and service features in health care applications from inception to delivery. These squads will continue to bring new Healthcare capabilities to our digital experiences within our platforms including our Mobile App. The Expertise and Skills You Bring <ul> <li>Bachelor’s degree preferred </li><li>3 - 5+ years Systems Development Business Analyst experience, ideally working in an Agile Scrum environment, with proven ability to work across multiple multi-functional teams </li><li>Solid understanding of the Fidelity business with work experience in health care and/or benefits administration and/or product development </li><li>Shown expertise in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing, and product documentation. </li><li>Solid grasp of the architecture and deployment needed to support web development </li><li>Interact closely with Subject Matter Experts and partners across Fidelity Health Benefits domain to elicit Product requirements </li><li>Work with UXD teams to support prototyping </li><li>Skilled in MS Word, Excel, PowerPoint, Visio; Experience with JIRA or similar agile backlog management and testing tool </li><li>Certified Business Analysis Professional® (CBAP®) certification or Certified Scrum Product Owner certification is a plus </li><li>Skilled at translating business vision into defined and prioritized user stories for team’s backlog </li><li>Ability to understand sophisticated customer needs, translate them into user stories with concrete acceptance criteria, and drive solution formulation with a multi-functional team </li><li>Customer-obsessed and have demonstrated a commitment to delivering frequent, high business value features </li><li>Look for opportunities to innovate and take thoughtful risks to get work done better and faster </li><li>Excellent listening, communication (verbal and written), and presentation skills </li><li>You effectively and regularly lead, facilitate, and drive individuals and group meetings to common goals </li><li>You are highly organized and have a strong ability to prioritize and work under tight deadlines </li><li>Skilled at building relationships, fostering strong teams, and influencing others </li><li>You are a self-motivated, great teammate with the ability to plan and complete work independently, and partner effectively to handle dependencies </li><li>You have excellent business judgement and maintain confidentiality of all data </li><li>Providing consulting, support, and guidance to leadership, squad members, and other relevant partners to influence culture and behaviors </li></ul> The Value You Deliver <ul> <li>Working in a Scrum Agile environment to deliver software </li><li>Leading and conducting business analyses to formulate and make recommendations </li><li>Identifying and defining solutions to business problems, through creation and documentation of systems and process specifications </li><li>Creating, documenting, and leading scrum team backlog (writing user stories / acceptance criteria, supporting prioritization, running refinement sessions, etc.) </li><li>Collaborate closely with business partners, development teams, external vendors, and QA on plans, project management, requirements, design, testing, and implementation of solutions throughout the development lifecycle </li><li>Supporting deployment, business readiness, and solution enablement, e.g., defining and documenting enablement tasks, supporting user procedure documentation, creation and delivery of solution training to internal teams, and communication </li><li>Prioritize multiple initiatives and business analysis tasks at the same time </li></ul>

Fidelity TalentSource

Business Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Join Team Amex and let's lead the way together.About the Team:American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team is responsible for helping AENB attain all established operational and financial goals as well as ensuring ongoing adherence with laws and regulations governing Bank policies and procedures. The AENB Strategy and Execution Team includes multiple functions within AENB HQ including AENB Strategic Plan and Bank Products, the Enterprise Program Management Office (EPMO), and the AENB Customer Remediation Strategy.&nbsp; The Enterprise Program Management Office establishes the Enterprise Change Management and Project Risk and Controls strategy by setting up a foundational governance structure that ensures risks associated with Change Management including Projects are identified, assessed, and managed in compliance with the Enterprise Change Management and Project Governance Policy and reporting. Additionally, the EPMO supports the execution of select enterprise initiatives that cross multiple lines of business company wide.About the Role:The Enterprise Program Management Office (EPMO) is looking for a Cadence, Change &amp; Communication Manager to drive and manage program outreach and communications.How will you make an impact in this role?<ul><li>Own creation and dissemination of all Project Governance communications, including management of communications against a recurring schedule.</li><li>Collaborate with the EPMO team and project governance stakeholders to identify change challenges and potential solutions to accelerate change adoption. </li><li>Drive prioritization and execution of solutions to improve enterprise change adoption for the project governance framework. </li><li>Track weekly progress based on the team’s change management strategy and plan.</li><li>Collaborate meaningfully and strategically with cross-functional teams to ensure communications are received by the target audience.</li><li>Support stakeholder alignment by delivering clear and effective communications around EPMO expectations, action items, progress, etc. </li><li>Anticipate needs and exercise a proactive bias toward action.</li><li>Challenge the status quo and remove barriers creatively.</li></ul>Minimum Qualifications<ul><li>4+ years of experience in project management, communications, data analytics, regulatory governance, risk management, or related fields.</li><li>Experience leading change management initiatives across complex organizations. &nbsp;</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts.</li><li>Strong communication skills with the ability to effectively influence, multitask and prioritize as business needs evolve with a high degree of comfort amongst senior leaders. &nbsp;Ability to communicate well verbally and in writing, both formally and informally.</li><li>Ability to prioritize, manage deadlines, and handle changing priorities in a dynamic and fast-paced environment while leading with limited direct authority.</li><li>Experience delivering large, complex initiatives with multiple partners under high pressure and tight timeframes.</li></ul>Preferred Qualifications<ul><li>Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience within the financial services industry.</li><li>Experience in at least one of the following:<ul><li>Translating risk strategies and appetite into execution guidelines</li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure relevant risks are managed within agreed thresholds</li><li>Creating, communicating and ensuring understanding and adherence to risk procedures and standards</li><li>Supporting the risk exam management processes</li></ul></li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Manager - PMO, Cadence, Change, and Communications

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.The Affiliate channel sits on the Demand Generation team, within USCM, as part of the paid Center of Excellence, which includes Paid Media and Paid Search, with a mission to drive intent &amp; conversion of qualified applicants in the competitive digital landscape. Affiliate is a dynamic, complex, and nuanced channel that plays an important and strategic role across USCM as a top growth lever. The Senior Manager will play a critical role in developing and implementing the strategy, planning and tracking of Affiliate Marketing – one of the largest channels in offsite digital.This is a great opportunity for candidates who want to innovate and further strengthen their strategic thought leadership and digital marketing skills. It provides a chance to be at the forefront of digital innovation and growth, working with a strong group of affiliate partnerships, developing new partnerships, capabilities, and other exciting projects.The successful candidate will bring a highly analytical, creative and flexible growth mindset to the role, while being extremely organized, proactive and tenacious, and must have the demonstrated ability in influencing, collaboration, and strong leadership.Responsibilities:<ul><li>Nurture relationships with our top strategic affiliate partnerships through influence and negotiation abilities to efficiently enhance and deliver value</li><li>Define marketing strategies and execute deliverables through internal &amp; external processes</li><li>Analyze levers to influence affiliates including pricing, positioning and merchandising</li><li>Oversee forecast and bounty strategy for the partner portfolio to deliver investment efficiency while supporting strategic demand generation</li><li>Collaborate with cross-functional stakeholders including Product, Go To Market, Analytics, Technologies, Legal and Compliance</li><li>Operate with a compliance-first mindset, proactively identifying risk and driving strategic solutions </li><li>Lead 1 high performing direct report</li></ul>Qualifications:<ul><li>5+ years of experience with digital marketing and/or partnership experience; prior people leadership experience preferred</li><li>Strong partnership management skills required with proven track record to influence &amp; negotiate</li><li>Demonstrated cross-functional collaborator, with consistent record to mobilize, prioritize and influence across internal &amp; external partners</li><li>Critical thinker that is highly analytical and has strong attention to detail, with the ability understand and strategically distill data into digestible insights, recommendations and commentary </li><li>Strong communications skills, both written and verbal, in a highly-visible environment and with ability to tell a story leveraging qualitative and quantitative evidence</li><li>Strategic and creative problem solver with a passion for challenging the status quo with a positive “roll-up your sleeves” attitude</li><li>Works well under pressure, energetic, flexible, self-motivated and proactive, with the ability to balance multiple priorities with tight deadlines</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager, Affiliate Marketing

As a Senior Business Analyst, you will join a team of passionate Health &amp; Welfare professionals committed to crafting business requirements that are crucial to our ability to serve as a directed record keeper for our plan sponsors. You will serve as requirements expert and are responsible for providing all business analysis support in an Agile environment for client advised projects to ensure that the systems are functioning according to the detailed business requirements. Your interactions with the team will model Fidelity leadership principles to sustain an agile innovative culture and build a positive environment for your squad. The Expertise and Skills <ul> <li>Education </li><li>BS or BA Required </li></ul> <li>Experience: </li><li>5 – 7 years of Business Analysis experience required </li><li>At least 5 years of direct experience with Health &amp; Welfare Annual Enrollment </li><li>5 – 7 of experience in Health &amp; Welfare benefits outsourcing with exposure to flexible benefits, benefits outsourcing record keeping system configuration and implementation </li><li>The ability to critically analyze complex business requirements/product issues </li><li>Proven understanding of Fidelity’s end to end business process life cycle, data process flows, and plan level provisions is desired </li><li>Proficient understanding of core product mechanics, record keeping systems and regulatory environment </li><li>Critical thinking skills and initiative; ability to think across Agile Squads and product categories </li><li>Ability to function at a high level in an exciting Agile work environment </li><li>Strong technical skills and an ability to apply them in an analytical process </li><li>Strong organizational skills to define and meet deadlines within an Agile squad structure </li><li>Advanced skills in MS Word, MS Excel, and MS Access The Value You Deliver <ul> <li>Partner with the Client delivery Portfolio Manager and Healthcare Program Managers to understand the goals and the work for each sprint </li></ul> <ul> <li>Define and analyze complex client requirement changes for Annual Enrollment and Ongoing Projects </li><li>Perform complex data analysis and reporting for effective client decisions </li><li>Proactively Identify problems with business requirements and recommend modifications to the functional solution which may impact the system design </li><li>Assist with defining test scenarios for Systems Acceptance Testing and support Business Acceptance testing activities </li><li>Perform root cause analysis when issues arise before and after code migrations </li><li>Assist with training, mentoring and coaching new associates. </li><li>Committed to Agile values, pillars, and priorities to fortify your Agile squad </li></ul> </li>

As a Senior Business Analyst, you will join a team of passionate Health &amp; Welfare professionals committed to crafting business requirements that are crucial to our ability to serve as a directed record keeper for our plan sponsors. You will serve as requirements expert and are responsible for providing all business analysis support in an Agile environment for client advised projects to ensure that the systems are functioning according to the detailed business requirements. Your interactions with the team will model Fidelity leadership principles to sustain an agile innovative culture and build a positive environment for your squad. <h3>The Expertise and Skills</h3> <ul> <li>Education </li><li>BS or BA Required </li><li>Experience: </li><li>5 – 7 years of Business Analysis experience required </li><li>At least 5 years of direct experience with Health &amp; Welfare Annual Enrollment </li><li>5 – 7 of experience in Health &amp; Welfare benefits outsourcing with exposure to flexible benefits, benefits outsourcing record keeping system configuration and implementation </li><li>The ability to critically analyze sophisticated business requirements/product issues </li><li>Demonstrable understanding of Fidelity’s end to end business process life cycle, data process flows, and plan level provisions is desired </li><li>Proficient understanding of core product mechanics, record keeping systems and regulatory environment </li><li>Critical thinking skills and initiative; ability to think across Agile Squads and product categories </li><li>Ability to function at a high level in an exciting Agile work environment </li><li>Deep technical skills and an ability to apply them in an analytical process </li><li>Strong organizational skills to define and meet deadlines within an Agile squad structure </li><li>Advanced skills in MS Word, MS Excel, and MS Access </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Partner with the Scrum Leader/Squad Leader to understand the goals and the work for each sprint </li><li>Define and analyze complex client requirement changes for Annual Enrollment and Ongoing Projects </li><li>Perform complex data analysis and reporting for effective client decisions </li><li>Proactively Identify problems with business requirements and recommend modifications to the functional solution which may impact the system design </li><li>Assist with defining test scenarios for Systems Acceptance Testing and support Business Acceptance testing activities </li><li>Perform root cause analysis when issues arise before and after code migrations </li><li>Assist with training, mentoring and coaching new associates. </li><li>Committed to Agile values, pillars, and priorities to fortify your Agile squad </li></ul>

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Trust Administrator to work in Merrimack, NH or Smithfield, RI! <h3>The Role</h3> The Trust Administrator role is an integral member of the Personal Trust Administration team which provides trust services to advisors on the Fidelity Institutional platform and individual trust clients across the U.S. The Trust Administrator is responsible for the day-to-day administrative functions for trusts. The role works with and may act on behalf of the Trust Officer for matters relating to trust administration The Expertise and Skills You Bring <ul> <li>Assisting Trust Officers by engaging in all facets of administration for assigned trust relationships</li> <li>Processing money movement and other administrative services</li> <li>Assisting with managing client expectations</li> <li>Collaborating with team members to meet the financial needs of trust beneficiaries</li> <li>Managing risk by monitoring trust activity and ensuring policy and procedures are followed</li> <li>Increasing client satisfaction through accurate and proactive account management</li> </ul> <h3>The Team</h3> Our purpose at Fidelity Personal Trust Company is to provide a comprehensive trust services solution to Personal Investing (PI) clients and Fidelity Institutional advisor clients. Our offerings pair the investment management expertise of Fidelity Personal and Workplace Advisors LLC and Strategic Advisers LLC (SAI) or outside RIA’s, and Fidelity Personal Trust Company’s trust administration expertise. The Trust Administrator supports that purpose by competently performing their role to ensure proper trust administration for each trust. We take great pride in building strong and lasting relationships with our customers, providing sound fiduciary guidance, and delivering a best-in-class customer experience.

Trust Administrator

<h3>The Role</h3> Do you want to make a difference and join a highly collaborative, cross-functional team within our Enterprise Technology business unit committed to enhancing and digitizing Fidelity’s operating ecosystem? We are looking for a business re-engineering professional who will play a pivotal role helping define and support the future servicing technology ecosystem for Fidelity. This role sits within the Advanced Process Solutions (APS) Domain, which builds and deploys technologies to help Fidelity move towards a future state in which digital is encouraged over paper, client interactions are digitized and automated, and operating associates focus on high value work. Operating in a fast-paced environment and in close collaboration with business and technology partners, this role will lead analyses to inform insights and recommendations across prioritized strategic re-engineering initiatives. It will play a crucial role in project team delivery, tasked with preparing for, conducting, and synthesizing business partner and SME interviews. It will collect and analyze data to drive actionable recommendations to eliminate anti-digital friction. Additionally, the role will demonstrate SME interviews and various reference sources to build current state process maps, identify customer and associate struggles, and together with business and technology partners define the end-to-end future state. Other responsibilities include designing and drafting presentations and other deliverables to ensure successful project delivery. <h3>The Expertise and Skills You Bring</h3> <ul> <li>Bachelor’s degree in business administration, management information systems, engineering, or other technical subject area </li><li>5+ years of experience in a management consulting, strategy, transformation, or similar role using Lean/Six Sigma methodology </li><li>Proven success with substantial contributions on projects specific to reducing manual work, digital transformation, or E2E process transformation </li><li>Excellent verbal &amp; written communication skills, and the ability to work with a diverse group, including executives, managers, subject matter specialists and matrixed teams. </li><li>Proven problem-solving expertise as well as owning outcomes. </li><li>Ability to analyze data and business processes, identify difficulties, and form/test hypotheses. </li><li>Solid understanding of MS Office (PowerPoint, Word, and Excel). </li><li>Passion for ambiguous problems without easy solutions. </li><li>Interest and ability to quickly adapt and learn new functional areas and business processes. </li><li>Proven track record of working on projects that achieve tangible results. </li><li>Strong organizational skills and a proactive, creative, and collaborative approach to solving strategic business issues. </li><li>Ability to think strategically and build positive relationships with business partners. </li></ul> <h3>The Team</h3> You will work within APS’ Business Architecture Center of Excellence alongside team members and business partners with a diverse mix of backgrounds and experience. We work in a highly matrixed operating environment, aligned within the Firm’s Agile operating model and working with key business partners.

Senior Management Consultant

<h3>Business Analyst, Customer Solutions</h3> Are you interested in serving the needs of millions of customers at Fidelity's Workplace Investing, by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions? As a Business Analyst in Customer Solutions Chapter, you will be a member of an Agile squad “Ideators” responsible for crafting an engaging experience for our clients in our Client Reporting &amp; Analytic product area. Day to day, you will work closely with a team of cross functional and dedicated squad members (product, technology, legal, compliance &amp; risk partners) responsible for delivering specific business goals. In this role, you will work with your squad to provide effective product partnership through communication, risk mitigation, quality assurance, effective delivery and positive relationship building. you must be a highly motivated self-starter with a sense of ownership, attention to detail, and be an effective liaison between stakeholders and your team! <h3>The Expertise and Skills You Bring</h3> <ul> <li>Identify and document business requirements, current and future states, and provide constructive feedback for future process improvements </li><li>Experience with workflow design, data analysis, data visualization, and impact analysis </li><li>Familiar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Mural or similar Agile backlog management tools (training is available) </li><li>Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables </li><li>Participate and/or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives </li><li>Perform end to end Business Acceptance Testing and ensure the traceability of test cases. </li><li>You take initiative to communicate issues/client feedback with Squad Leader/team and resolve issues in a timely manner </li><li>Strong written and verbal communication skills, including the ability to summarize and interpret information with key stakeholders such as Subject Matter Experts, and Business Partners </li><li>3-5 years transferable experience </li><li>Bachelor’s degree preferred </li></ul> <h3>The Team</h3> WI Customer Solutions provides the WI Agile organization with business analysts and consultants that are responsible for helping the business achieve results. WI's mission is to help employers attract and retain talent by helping them create a successful benefits program that improves their employees' overall well-being. Benefits programs include solutions such as 401k plans, pension plans, employee stock plans, student debt assistance, digital websites and apps, workshops, and communication programs.

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?Prospect, Partner, and Customer Growth (PPCG), within US Consumer Marketing Services, is a fast-paced organization responsible for driving Card Members into the American Express franchise via digital and direct channels. Within PPCG, the Prospect Site and Application Marketing team is dedicated to delivering best-in-class digital marketing and card shopping experiences to effectively convert visitors and efficiently acquire high-quality new Card Members on Americanexpress.com.This Senior Manager, Prospect Site and Application Marketing role will be responsible for driving “run-the-business” initiatives for Site and Application across our suite of 14 Consumer Card products, including new product launches, refreshes, and limited time offers. The role is also responsible for all forecasting (R&amp;O / BUP) and reporting for the Site channel. Additionally, this Senior Manager leads Agile for both Prospect and Customer Site Marketing, partnering with cross-functional teams through PI planning, Agile MCR submissions. This is a multi-faceted role that partners closely with key stakeholders across analytics, technical product management, Go To Market Strategy, legal &amp; compliance, product owners, and digital acquisition channel teams.This role requires a highly analytical, creative, and strategic thinker with robust marketing experience and a proven track record of delivering results.Key Responsibilities<ul><li>Plan and prioritize the marketing strategy and roadmap for Site and Application, including working closely with colleagues to ensure we have a robust test-and-learn agenda that will optimize each channel</li><li>Lead Enterprise “run-the-business” initiatives for Amex.com and Application, including offer updates, targeted alerts on benefits/copy, and leading refresh testing, strategy, and execution&nbsp;</li><li>Lead agile workstreams for both Prospect and Customer Marketing</li><li>Lead Forecasting &amp; Reporting for the Prospect Site channel</li><li>Manage a team of three high-performing direct reports</li><li>Partner with key data/modeling stakeholders along with tech product managers on capabilities development and channel optimizations</li><li>Partner with internal design and content partners to optimize content, creative, and user experience across Americanexpress.com</li><li>Sucessfully and build cross-functional relationships across multiple partner teams</li></ul>Qualifications<ul><li>7+ years of digital marketing experience, customer acquisition experience preferred</li><li>Highly motivated individual with a positive attitude</li><li>Strong ability to translate business needs into project requirements</li><li>Proven track record of driving initiatives from ideation to execution</li><li>Excellent problem solving and strategic thinking skills</li><li>Strong verbal and written communication skills, attention to detail, and ability to influence and negotiate to drive the Site experience and capabilities roadmap</li><li>Self-starter with demonstrated ability to work independently and interact with internal partners, manage multiple projects at once and drive results</li><li>Desire to join a highly-visible, results-oriented, and fast paced team</li></ul>Salary Range: $90,000.00 to $140,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.&nbsp; Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this positionWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager, Prospect Site and Application Marketing

<h3>Position Description:</h3> As part of Investment Services team, the Platform and Data Strategy Business Analyst is responsible for execution and ongoing analysis and improvement of platforms and data processes. The position is critical to enhancements/implementations to platforms, issue resolution and helping to drive scale and efficiency across multiple systems, groups and processes. We are looking for someone who is passionate about technology, data strategy, business intelligence, business requirements exploration and discovery, systems improvements, data consumption processes and reporting. The successful candidate will represent the needs of the Platform and Data Strategy BA functions. You will be a member of a team of associates passionate about platforms/technology, data strategy, driving modernization and helping to transform how investors perform their roles in the future. <h3>The Team</h3> Working within the Platform &amp; Data Strategy group, our work supports the business in multiple ways including platform and data strategy initiatives and support. We assist with gathering and analyzing business requirements, while helping with the transformation of the Investment Decisions Solutions (IDS) landscape. Our team is responsible for driving technology, data strategy, and process improvements on behalf of the IDS functions. You will work closely with the investors, operations, and technology partners as the Business Liaison to improve current technology platforms and enhance data strategy and quality, while also helping to drive the implementation and adoption of new tools, process and technology within the business. <h3>The Expertise You Have </h3> <ul> <li>0 -3 years’ experience working in a corporate setting </li><li>Proven capabilities working with project/platform implementations and data strategy/analysis with a sophisticated technical curiosity </li><li>Conceptual understanding of databases with some experience with Python and/or SQL </li><li>Basic understanding of process improvement methodologies </li></ul> <h3>The Skills You Bring </h3> <ul> <li>Strong analytical skills and problem-solving capabilities. </li><li>Strong Excel skills </li><li>Strong PowerPoint skills </li><li>Basic project management skills </li><li>Strong organizational skills, with the ability to work on multiple assignments simultaneously </li><li>Good interpersonal skills, including excellent written and verbal communications skills </li><li>Learning mentality, always seek to understand the underlying platform, data and technology working to effectively bridge between issues and their root cause </li><li>Strong team-oriented approach to getting work done </li><li>Interest in Financial Services and Asset Management with a desire to grow career </li></ul> <h3>The Value You Deliver </h3> <ul> <li>Enhance platforms and ensure high quality data for investors </li><li>Identify technical and business process issues and collaborate with business, operations, data and technology partners in resolving them </li><li>Ensure the quality and timeliness of ongoing platform and data strategy initiatives </li><li>Work with investors to help them process, use and understand platforms and data across a variety of applications </li></ul> <h3>Company Overview</h3> Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. <h3>Join Us</h3> At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined. At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working.” We invite you to Find Your Fidelity at fidelitycareers.com. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.

37 Marketing / Communications / PR Full Time Jobs