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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Business Unit/Role Specific InformationThe Credit and Fraud Risk (CFR) team at American Express employs 3,500 global professionals focused on managing credit, fraud, and banking risk, optimizing risk trade-offs while delivering exceptional customer experiences. CFR’s work spans the entire customer lifecycle, supporting core processes like credit underwriting, fraud detection, servicing, and product development while also maintaining regulatory compliance and operational integrity. CFR leverages advanced analytics, data science, and AI/ML techniques to drive risk modeling, personalize decisions, and enhance customer experiences.The Data Science Intern will support the development of predictive models used across credit, fraud, and marketing to inform key business decisions. They apply statistical techniques and machine learning to real-world datasets, contributing to innovation in areas like customer personalization, risk management, and regulatory compliance.How will you make an impact in this role?<ul><li>Query and manipulate large datasets using tools like SQL, Hive, and Python.</li><li>Build and test predictive models using machine learning techniques (e.g., logistic regression, decision trees, clustering).</li><li>Document modeling choices and provides rationale for algorithm selection.</li><li>Translate business goals into technical requirements and analytical questions.</li><li>Develop a clear and structured final presentation that communicates the project’s purpose, methods, insights, and business impact.</li><li>Analyze current decisioning models, develop and implement a plan to improve model prediction accuracy.</li><li>Improve automation of customer connects via a GenAI enabled chatbot tool.</li><li>Use deep learning to uncover hidden trends in fraud and credit bust-out.</li><li>Programming (Python or R) – Writing scripts for data analysis, modeling, and automation.</li></ul>Minimum Qualifications:<ul><li>Currently enrolled in a full-time Masters degree program</li><li>Master's degree candidates with an expected graduation date between December 2026 and June 2027</li><li>Effective team player with interpersonal skills; capable of working autonomously or collaboratively in cross-functional teams.</li><li>Proficiency in the following skills:<ul><li>Programming (Python or R) for data analysis, modeling, and automation;</li><li>SQL/Hive – Querying large-scale datasets efficiently.</li><li>AI Techniques – Experimenting with modern AI methods, including neural networks and natural language processing.</li><li>Machine Learning Hands-on experience in machine learning algorithm development or application</li><li>Statistical Analysis – Interpreting data using descriptive and inferential statistics.</li><li>Cloud &amp; Big Data Tools – Basic experience with cloud platforms and distributed data systems.</li><li>Strategic mindset, that connects work to broader strategy and suggest ideas to enhance scalability and impact</li></ul></li></ul>Preferred Qualifications<ul><li>Graduate students enrolled in one of the areas below areas or related fields:<ul><li>Computer Science</li><li>Statistics</li><li>Data Science</li><li>Mathematics</li><li>Artificial Intelligence</li></ul></li><li>Prior experience, taking initiative to establish or lead an on-campus student organization</li><li>Proven deep analytical skills with the ability to design new decisioning models or develop innovative tools</li><li>Skilled in delivering presentation to wide-ranging audience</li></ul>Salary Range: $24.05 to $63.00 hourly + sign-on bonusThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positionsWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries</li><li>Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)</li><li>Free and confidential counselling support through our Healthy Minds program</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Campus Graduate I Summer Internship Program - 2026 Global Decision Science, Credit & Fraud Risk - New York, NY

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the role<ul><li>The AIM (Analytics, Investment &amp; Marketing Enablement) team – a part of GCS Marketing – is the analytical engine that enables the Global Commercial Services portfolio of American Express. Accelerating growth momentum, increasing profitability, and strengthening our value proposition are key objectives for this organization.</li><li>This Manager (Band 35) role will join the Prospect cross-functional team within AIM and will develop analytical solutions that enhance targeting, acquisition, engagement, and prospecting effectiveness across commercial channels. The role involves working across a diverse analytical toolkit—including advanced machine learning, predictive modeling, optimization, and Generative AI—to build solutions that improve decisioning and drive measurable business impact. The individual will act as a solution owner, accountable for problem framing, model development, deployment readiness, and ongoing performance monitoring.</li><li>The ideal candidate will translate business questions into well-structured analytical approaches, deliver high-quality insights, and influence strategic decision-making through clear communication and strong cross-functional alignment. Operating in a highly collaborative environment, the role ensures that analytical solutions and Generative AI solutions are designed responsibly and adhere to Amex standards for data integrity and model governance.</li></ul>Key responsibilities<ul><li>Translate complex business questions into structured analytical and decision-intelligence frameworks, identifying the right mix of statistical techniques, machine learning, and Generative AI approaches (e.g., LLMs, RAG pipelines, embeddings/vector search, prompt automation, fine-tuning) to deliver high-impact solutions.</li><li>Design, build, and enhance advanced analytical models and GenAI-enabled data products—including predictive modeling, customer/prospect scoring, matching, prioritization, and enrichment capabilities—to strengthen targeting and acquisition strategies.</li><li>Develop scalable AI/ML and Generative AI solutions (including, but not limited to, NLP- and LLM-based workflows) that drive improvements in prospect identification, routing, personalization and engagement effectiveness across commercial channels with a focus on production deployment, standardization, cost efficiency, and reuse across multiple use cases.</li><li>Design and operationalize a variety of Generative AI architectures, including Retrieval-Augmented Generation (RAG), embedding and vector-search pipelines, fine-tuning and custom model adaptation approaches, prompt-only and hybrid pipelines, tool or agent-integrated systems, and knowledge-augmented LLM solutions, selecting the appropriate architecture based on accuracy, latency, cost, scalability, and governance considerations</li><li>Apply strong quantitative judgment and technical rigor to evaluate data quality, refine features, enhance models, and ensure analytical methods and pipelines are robust, efficient, and aligned with best practices.</li><li>Influence and align cross-functional partners by collaborating with product, engineering, and business stakeholders to define Gen AI and analytical use cases, integrate analytical solutions into workflows, and enable effective adoption.</li><li>Establish and own experimentation, evaluation, and continuous-improvement frameworks for analytical and GenAI solutions, incorporating offline testing, controlled experimentation, human-in-the-loop feedback, performance drift monitoring, and iterative refinement aligned with business and risk objectives.</li><li>Own the performance narrative of analytical and GenAI solutions by defining success metrics, monitoring outcomes, interpreting model behavior, and clearly communicating trade-offs, limitations, and impact to senior stakeholders, including VP-level leaders.</li><li>Ensure all analytical and Gen AI solutions are designed and deployed in accordance with Responsible AI principles, including model governance, explain ability, bias assessment, data integrity, and regulatory compliance expectations.</li></ul>Qualifications<ul><li>Bachelor's degree in quantitative discipline such as Engineering, Mathematics, Computer Science, Physics, Finance, or Economics.</li><li>5+ years of experience in data science, advanced analytics, machine learning, decision science, or related quantitative roles</li><li>Strong programming skills in Python and SQL, with hands-on experience developing machine-learning and GenAI/NLP models end-to-end.</li><li>Demonstrable expertise in prompt engineering at scale, including prompt automation, versioning, systematic prompt optimization, and practical fine-tuning strategies to improve LLM reliability, consistency, and task performance.</li><li>Experience working with large-scale or distributed data environments, with the ability to build scalable analytical and GenAI workflows.</li><li>Hands-on experience with industry-standard Generative AI frameworks and tooling, including orchestration frameworks, vector databases, model hosting and inference platforms, and automated evaluation pipelines used to build, test, and operationalize LLM-based systems.</li><li>Strong analytical and conceptual problem-solving capability, with a demonstrated ability to translate business needs into structured analytical plans and GenAI/ML solution approaches.</li><li>Experience designing GenAI solutions with consideration for enterprise platform constraints, including cost efficiency, latency, scalability, and reliability.</li><li>Demonstrated ability to remain deeply hands-on in complex Generative AI and ML implementations, personally contributing to the development and iteration of core technical components such as pipelines, retrieval layers, prompt suites, and evaluation frameworks.</li><li>Excellent executive communication and interpersonal skills, with the ability to build strong working relationships and deliver clear, compelling insights to senior leaders.</li><li>Proven ability to operate as a senior individual contributor, driving solution design, analytical execution, and cross-functional alignment independently within a matrixed environment.</li><li>Understanding of responsible AI, data integrity, and model governance and Gen AI risk management principles (e.g., explain ability, bias/fairness, monitoring, audit readiness) is preferred.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Data Science

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About the Team The Analytics, Investments and Marketing Enablement (AIM) team—part of Global Commercial Services Marketing (GCSM)—is the analytics engine that fuels acquisition, engagement, and retention across our Commercial business. AIM develops the data products, insights, and decisioning solutions that enable smarter marketing, more relevant customer experiences, and scalable enterprise growth. This Director role sits within AIM and will lead Digital Acquisition Analytics for Corporate products, shaping how American Express uses data, advanced analytics, and emerging AI to transform our digital experience.&nbsp; How will you make an impact in this role? As the Director of Corporate Digital Acquisition Analytics, you will lead the strategy and development of best-in-class analytics and AI solutions that personalize digital experiences for Commercial corporate prospects across Digital channels including American Express website, Paid &amp; Organic Search, Display Media etc. You will guide a team building solutions that leverage AMEX’s rich first-party data, dynamic intelligence, and the evolving AI &amp; Gen AI capabilities. This is a high-visibility leadership role that blends technical depth, innovation, and cross-functional influence, partnering closely with teams across Global Commercial Services, Enterprise Digital and external MarTech partners.&nbsp; Key responsibilities include:<ul><li>Lead the vision and roadmap for Corporate digital acquisition analytics, designing advanced targeting and personalization solutions that deliver relevant, high-impact experiences for Commercial prospects.&nbsp;</li></ul><ul><li>Develop modern data and ML-powered products, including identity resolution, propensity and targeting models, dynamic creative and incentive decisioning, and next-generation personalization capabilities.&nbsp;</li></ul><ul><li>Explore and integrate emerging AI and GenAI techniques - such as intelligent customer journey optimization, semantic modeling and automated insights to enhance targeting precision and analytical productivity.&nbsp;</li></ul><ul><li>Manage and mentor a high-performing team of managers and data scientists responsible for end-to-end targeting strategies and analytical solutions.&nbsp;</li></ul><ul><li>Drive expertise in audience segmentation, experimentation, custom targeting and Investment optimization leveraging both AMEX and partner data assets to scale personalized acquisition strategies.&nbsp;</li></ul><ul><li>Optimize funnel performance through data-driven experimentation, personalization of acquisition incentives, and continuous optimization of digital targeting strategies.&nbsp;</li></ul><ul><li>Cultivate strong cross-functional partnerships across American Express to ensure strategic alignment, prioritization, and seamless execution of targeting initiatives.&nbsp;</li></ul><ul><li>Champion innovation, bringing forward new ideas in digital analytics, advanced modeling techniques, Gen AI use-cases and scalable data automation that future-proof AMEX’s digital acquisition engine.&nbsp;</li></ul>Minimum Qualifications<ul><li>Master’s Degree in a quantitative field (e.g., Finance, Engineering, Mathematics, Computer Science, Physics, Economics).&nbsp;</li></ul><ul><li>Strong analytical and conceptual problem-solving ability with experience structuring and solving complex, ambiguous business challenges.&nbsp;</li></ul><ul><li>Demonstrated ability to synthesize insights and influence senior stakeholders through clear, compelling storytelling.&nbsp;</li></ul><ul><li>Proven leadership capability with a track record of developing talent, driving engagement, and fostering a collaborative, innovative team culture.&nbsp;</li></ul><ul><li>Ability to work effectively across cross-functional organizations and guide high-impact initiatives from concept to implementation.&nbsp;</li></ul>Preferred Qualifications<ul><li>Experience leading analytics or data science teams working on digital marketing, personalization, experimentation, or acquisition optimization.&nbsp;</li></ul><ul><li>Strong understanding of the digital marketing ecosystem, including clickstream analytics, identity frameworks, data management platforms, and real-time decisioning systems.&nbsp;</li></ul><ul><li>Familiarity with modern ML or GenAI techniques—such as advanced segmentation, uplift modeling, or LLM-assisted analytics—and interest in applying emerging AI capabilities to improve digital targeting outcomes.&nbsp;</li></ul><ul><li>Demonstrated success in managing complex analytical or technical projects, balancing strategy with execution while cultivating strong partnerships across business and technology teams.&nbsp;</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsership for certain positions.

Director-Data Science

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.About the TeamThe Analytics, Investments and Marketing Enablement (AIM) team—within Global Commercial Services Marketing (GCSM)—is the analytics engine powering Commercial customer acquisition, engagement, and retention. AIM develops insights, data products, and analytical solutions that shape smarter marketing and powerful digital experiences.This Senior Manager role sits within Corporate Digital Acquisition Analytics, supporting the strategy, development, and optimization of personalized digital experiences for Commercial&nbsp;corporate&nbsp;prospects across&nbsp;Digital channels using data, advanced analytics, and emerging AI.How will you make an impact in this role?As a Senior Manager, you will lead analytical work that fuels the next generation of AMEX’s Corporate digital acquisition engine. You will design and implement data-driven strategies, build scalable analytical solutions, and collaborate across business, digital, and technology teams to optimize targeting, personalization, and prospect conversion.This role is ideal for someone who is passionate about digital marketing analytics, enthusiastic about emerging AI and GenAI capabilities, and eager to help shape how AMEX engages Commercial Corporate prospects in a dynamic and competitive digital landscape.Key Responsibilities:<ul><li>Develop analytical solutions and data products that improve targeting accuracy, personalization, and digital acquisition performance across the AMEX website.</li></ul><ul><li>Own end-to-end analyses focused on audience segmentation, experimentation, funnel optimization, and identification of acquisition opportunities.</li></ul><ul><li>Build and enhance models and decisioning strategies, leveraging AMEX’s vast first-party data and evolving digital intelligence capabilities.</li></ul><ul><li>Apply emerging AI and GenAI techniques, such as&nbsp;intelligent customer journey optimization,&nbsp;semantic&nbsp;modeling&nbsp;and&nbsp;automated insights&nbsp;to enhance targeting precision and analytical productivity.</li></ul><ul><li>Drive experimentation, performance measurement and Investment&nbsp;optimization - designing test structures, evaluating results, and making actionable recommendations to improve conversion and efficiency.</li></ul><ul><li>Collaborate closely with cross-functional partnersacross American Express to ensure implementation of analytical solutions and ensure business impact.</li></ul><ul><li>Synthesize insights and clearly communicate findings and strategy implications to leaders and stakeholders across the organization.</li></ul><ul><li>Champion innovation and continuous improvement, bringing forward&nbsp;new ideas&nbsp;in digital analytics, advanced modeling techniques,&nbsp;Gen&nbsp;AI&nbsp;use-cases&nbsp;and scalable data automation that future-proof AMEX’s digital acquisition engine.</li></ul>Minimum Qualifications<ul><li>Strong analytical and problem-solving skills with experience working through complex, ambiguous business questions.</li></ul><ul><li>Experience with building ML models like XGBoost, K-Means, etc with proficiency in analytical tools such as SQL, Python, or similar; knowledge of digital analytics or experimentation frameworks is a plus.</li></ul><ul><li>Ability to translate data into insights and clearly communicate recommendations to business partners.</li></ul><ul><li>Experience collaborating within cross-functional teams and influencing decisions through data-driven insights.</li></ul><ul><li>Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment.</li></ul>Preferred Qualifications<ul><li>Experience in digital marketing analytics, personalization, website optimization, or acquisition strategy.</li><li>Master's degree in quantitive field (e.g., Engineering, Mathematics, Finance, Computer Science, Statistics, Economics).</li></ul><ul><li>Familiarity with digital ecosystem tools such as clickstream analytics platforms, identity frameworks, or real-time recommender systems.</li></ul><ul><li>Familiarity and interest in applying emerging AI and Gen AI capabilities to improve digital targeting outcomes.</li></ul><ul><li>Experience designing and analyzing A/B tests, optimizing digital funnels, or improving performance through data-driven experimentation.</li></ul><ul><li>Strong communication skills with the ability to influence partners and drive action.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the postion, cost and applicable laws, American Express may provide visa sponsership for certain postions.

Senior Manager - Data Science

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Role OverviewThe Analytics, Investment &amp; Marketing Enablement (AIM) team within the GCS Marketing Organization is the analytical powerhouse enabling profitable growth for the Global Commercial Services business. As AMEX advances its GenAI strategy, this role focuses on modernizing retention and save-a-card analytics by embedding Generative AI, LLM-powered decision making, intelligent automation, and advanced predictive modeling across SME customer journeys.This B35 role—based out of New York—will be responsible for leveraging GenAI to transform proactive retention strategies, accelerate insights, enhance personalization, and improve sales and marketing effectiveness across Digital, Field, and Phone channels. This position represents a unique opportunity to drive $2Bn+ charge volume impact while shaping the next generation of AI-native retention ecosystems.Key Responsibilities<ul><li>Drive GenAI-enabled retention strategy using LLMs and advanced ML to detect churn signals and design targeted interventions.</li><li>Build and enhance predictive and generative AI models, integrating new precursors, embeddings, and customer-level signals into existing frameworks.</li><li>Collaborate with Marketing, Risk, and Sales to design AI-generated personalized treatments and optimized message variations.</li><li>Develop GenAI-enabled automated reporting and insights for Digital, Field, and Phone programs to support test-and-learn velocity.</li><li>Create AI-driven triggers, prioritization tiers, and intelligent workflows for Field and Phone Sales channels.</li><li>Partner with senior leaders and functional teams to drive GenAI adoption and influence strategic direction across GCS.</li><li>Drive automation, scalability, and continuous improvement of analytical systems using GenAI-based tools.</li><li>Mentor team members to build GenAI capabilities and deliver high-impact analytical solutions.</li></ul>Minimum Qualifications<ul><li>MBA or Master’s in a quantitative field.</li><li>3+ years of analytics, data science &amp; Gen-AI experience.</li><li>Experience with LLMs, prompt engineering, RAG pipelines, vector databases, and GenAI deployment.</li><li>Experience using statistical techniques (hypothesis testing, regression, KNN, chi-square).</li><li>Strong programming skills (Python, SQL, PySpark) and familiarity with GenAI platforms (OpenAI, Vertex AI, Azure OpenAI).</li><li>Ability to work across matrix teams and communicate complex AI-driven insights effectively.</li></ul>Preferred Qualifications<ul><li>Experience with commercial data, customer lifecycle analytics, and retention strategy.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Role OverviewThe Analytics, Investment &amp; Marketing Enablement (AIM) team within the GCS Marketing Organization is the analytical powerhouse enabling profitable growth for the Global Commercial Services business. As AMEX advances its GenAI strategy, this role focuses on uplifting customer targeting &amp; personalization solutions in Flywheel ecosystem by embedding Generative AI, LLM-powered decision making, intelligent automation, and advanced predictive modeling across SME customer journeys.This B35 role—based out of New York—will be responsible for leveraging GenAI to transform customer targeting strategies, accelerate insights, enhance personalization, and improve marketing effectiveness.Key Responsibilities<ul><li>Work closely with functional analytics teams to enhance targeting across card and beyond-card ecosystems using GenAI-driven solutions.</li><li>Understand current model usage landscape and partner with Adobe product and tech teams to integrate targeting models powered by Gen AI into the Flywheel ecosystem.</li><li>Shape the Flywheel roadmap through daily collaboration with marketing, product, analytics, modelling, and other cross-functional teams.</li><li>Ensure targeting objectives remain strong and protected as capabilities transition into the Flywheel environment.</li><li>Partner across Business Units to align teams, streamline decision-making, and drive unified execution.</li><li>Keep LT informed and aligned on key decisions, dependencies, and directional shifts to ensure transparency and governance.</li><li>Embed GenAI capabilities across workflows to elevate targeting precision, automation, and personalization at scale.</li><li>Mentor and guide team members to build GenAI-centric analytical capabilities and accelerate delivery of high-impact solutions.</li></ul>Minimum Qualifications<ul><li>MBA or Master’s in a quantitative field.</li><li>3+ years of analytics, data science &amp; Gen-AI experience.</li><li>Experience with LLMs, prompt engineering, RAG pipelines, vector databases, and GenAI deployment.</li><li>Experience using statistical techniques (hypothesis testing, regression, KNN, chi-square).</li><li>Strong programming skills (Python, SQL, PySpark) and familiarity with GenAI platforms (OpenAI, Vertex AI, Azure OpenAI).</li><li>Ability to work across matrix teams and communicate complex AI-driven insights effectively.</li></ul>Preferred Qualifications<ul><li>Experience with commercial data, customer lifecycle analytics.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

6 Natural and Environmental Sciences Jobs in New York, NY, USA