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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank (AENB) is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products. AENB accounts for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB, in partnership with the various businesses, functions and executive officers. The AENB COO Office also plays an enterprise role in driving greater consistency, effectiveness, and efficiency across the first line via its Strategic Planning, Control Management, Program Management, and Governance functions.The Senior Manager, AENB Affiliate Relationship and Contract Management will manage the bank’s affiliate relationships through the third-party risk management lifecycle, including planning, due diligence, contract negotiation, ongoing monitoring, and termination. This role will drive effective program governance to promote safe and sound practices, transparency, operational discipline, and ensure compliance with Regulation W and the Interagency Guidance on Third Party Relationships: Risk Management.&nbsp;Strong attention to detail, risk management, leadership, collaboration, and communication skills are essential to succeed in this role, as it requires regular interaction with cross-functional teams and regulatory compliance work. The successful candidate will have a broad understanding of affiliate management practices, contracting, and governance frameworks, as well as the ability to ensure compliance with regulatory and policy requirements. An understanding of American Express products, processes, organization, and governance processes is required.Responsibilities:<ul><li>Execute the bank’s comprehensive contract management framework, which allows bank management and boards to effectively manage the bank’s contractual relationships with affiliates</li><li>Execute risk-based due diligence activities based upon defined criteria and risk assessments.</li><li>Monitor adherence to the bank’s Third-Party Management Policy (AENB 10) and Transactions with Affiliates Policy (AENB 58)</li><li>Facilitate regular ongoing bank management and affiliate discussions</li><li>Create and maintain service level agreements and related performance metrics, and ensure all activities are executed in accordance with Regulation W-23B and the Interagency Guidance on Third Party Relationships: Risk Management</li><li>Support affiliate management governance processes that identify and address risks, gaps, and action plans.&nbsp; </li><li>Ensure all activities are executed in accordance with Regulation W-23B and the Interagency Guidance on Third-Party Relationships: Risk Management</li><li>Maintain strong working relationships with key business partners in the Bank and the affiliate, including but not limited to: US Consumer Services, Global Commercial Services, Global Servicing Group, Credit and Fraud Risk, Technology, Legal, and Finance/Controllership.</li><li>Work closely with the AENB Affiliate Monitoring and Reporting Team to share monthly, quarterly, and annual performance results with Bank and Affiliate Operational and Executive Owners.&nbsp;</li></ul>Minimum Qualifications:<ul><li>3-5+ years of banking, operational risk, and/or relationship, vendor, or contract management experience, with a focus on developing and executing risk-based governance solutions</li><li>Strong relationship skills including the ability to effectively and professionally communicate and build positive working relationships with all levels within the organization</li><li>Strong written, oral, and presenting skills with the ability to influence business leaders and partners</li><li>Strong attention to detail and superior organizational and follow-through skills</li><li>Effectively works independently within a team construct while supporting teamwork and achievement of team objectives</li><li>Proven collaboration skills along with the ability to influence without authority</li><li>Demonstrated willingness to take initiative and act decisively</li><li>Strong understanding of U.S. banking systems and processes, technical skills/computer knowledge (including excellent Microsoft suite skills) a plus</li><li>Understanding of legal contracts and related governance activities</li><li>Undergraduate degree preferred, graduate degree a plus</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Senior Manager, AENB Affiliate Relationship and Contract Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.This position will be a key member of the U.S. Commercial Compliance team supporting American Express Global Commercial Services (GCS) Business to Business (B2B) Payments including digital capabilities and payment automation initiatives. This Line of Business Compliance Officer (LOBCO) second line of defense role provides the opportunity to participate in the independent oversight of products, services and features including new product development as well as supporting Compliance Program deliverables related to these areas.This person will provide strategic compliance expertise to drive innovation for the business while aligning to applicable laws and regulations for commercial B2B products, features and processes. This Compliance Officer will be an essential contact for the GCS business when managing multiple products and projects, acting independently and making sound risk-based decisions representing the LOBCO team during interactions with GCS, TRS and bank partners.Responsibilities:<ul><li>Providing 2nd&nbsp;line credible challenge to protect American Express while overseeing business colleagues as they work toward their objectives.</li><li>Analyzing new and/or enhanced products and services as part of the New Product Development process to assess compliance risks, new/enhanced controls, and ensure adherence with regulatory requirements.</li><li>Monitoring and tracking multiple large-scale projects across the GCS B2B product suite.</li><li>Reviewing and providing effective challenge of Compliance Issues, Risk Events, and customer remediation for timely closure of gaps where required.</li><li>Participating in the Compliance Risk Assessment process to ensure that the appropriate risks are identified and that the strength of the control environment is evaluated in accordance with Compliance Program standards.</li><li>Liaising as required with the relevant stakeholders, including but not limited to:&nbsp;General Counsel’s Organization, other Compliance teams, Independent Compliance Testing team, Control Management, Internal Audit, Financial Crimes Compliance, and Privacy Office.</li><li>Evaluating third-party compliance risk of vendors contracted to perform services on behalf of American Express.</li><li>Assisting in preparation for regulatory inquiries and examinations.</li><li>Additional responsibilities based on team needs.</li></ul>Minimum Qualifications <ul><li>Minimum 3 - 5 years of experience in Compliance or related activities, preferably within the financial services and retail banking industry.&nbsp;</li><li>Bachelor’s Degree or equivalent work experience.</li><li>Excellent written, verbal, research, analytical, and interpersonal skills.</li><li>Self-motivated, energetic team player with strong relationship management skills when engaging with colleagues and business leaders.</li><li>Experienced in managing multiple priorities in a fast paced, constantly changing environment - must have the ability to work to tight deadlines.</li><li>Ability to learn and understand complex legal and regulatory concepts and convert them into relevant, practical business requirements.</li><li>In-depth knowledge and understanding of compliance risk management practices and methodologies, including risk and control assessments.</li><li>Working knowledge of the Global Commercial Services business and technical mind-set would be an advantage.</li><li>Strong regulatory knowledge applicable to B2B Payments and in-depth understanding of compliance risk management practices and methodologies, applicable AXP policies and procedures, including risk and control assessments.</li><li>Professional maturity with proven ability to build rapport, garner respect and appropriately exercise authority in a collaborative environment.</li><li>Strong knowledge of applicable laws and regulations pertaining to B2B &amp; MSB products including but not limited to Consumer Protection &amp; Fairness and UDAP.</li></ul>Preferred Qualifications:<ul><li>Prior payments industry, compliance, legal, or risk experience is a plus.</li><li>CRCM, CAMS, CIPP, and/or CCEP certifications are preferred.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Compliance (B2B Payments)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The Global Commercial Services team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.The objective of the GCS Control Management Business Conduct team is to provide subject matter expertise on Business Conduct Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively, and support the BU with expert guidance for topical Operational Risk intelligence.&nbsp;GCS is looking for a&nbsp;Manager - Control Management (Performance Manager)&nbsp;focused on ensuring business conduct is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. How will you make an impact in this role?The Manager - Control Management (Performance Manager) will:<ul><li>Be responsible for program performance, development of controls, and testing activities to support business conduct objectives for the GCS organization.</li><li>Work closely with Line of Business Compliance (LOBCO), GCO and other team members within the GCS organization to comply with internal standards, policies, and regulatory obligations.</li><li>Support subject matter expects in sharing of knowledge/guidance and participate in conversations with BU on associated topics</li><li>Conduct initial review of planned guidance for BUs to ensure alignment with standards set by centralized specialist risk-stripe teams</li><li>Facilitate activities to comply with enterprise policies and programs pertaining to business conduct (e.g., AEMP 88 Conduct Risk Management Policy)</li><li>Compile and review topical risk information, including emerging trends, best practices, and regulatory updates relevant to business conduct, and support the day-to-day activities required to maintain the repository of topical risk information</li><li>Compile materials to support design and assist in dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within GCS</li><li>Support more senior team members in consultation on the design and implementation of controls tailored to business conduct&nbsp;</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Minimum Qualifications<ul><li>3+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activities</li><li>Strong project management, communication, and interpersonal skills</li><li>Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:<ul><li>Supporting go-to subject matter experts in sharing subject matter expertise within the BU on decentralized risks</li><li>Facilitating activities to comply with enterprise policies and programs pertaining to specific risk types</li><li>Support advising on business conduct and broader operational risk policies and programs</li><li>Experience in financial services industry</li></ul></li></ul>ORMCMAnnual Range: $80,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Control Management (Performance Manager)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Compliance AnalystAmerican Express’ Global Financial Crimes Compliance (GFCC) team is responsible for leading the enterprise-wide Anti-Money Laundering (AML), Sanctions, and Anti-Corruption compliance functions. This team has global responsibility for identifying, investigating, and reporting suspicious activity, including money laundering and terrorist financing, and provides broad analytical and operational support for the company’s enterprise-wide AML function. GFCC is part of the broader Global Risk &amp; Compliance organization. The GFCC Risk Management Team is responsible for risk management and program health monitoring, and facilitates alignment across GFCC and broader stakeholder teams in managing and overseeing the financial crimes compliance programs that it owns, which include GFCC metrics and reporting, risk and control self-assessments, the Customer Risk Rating (CRR), Money Laundering Risk Assessment, and business ownership of the platform capabilities that support the CRR and Enhanced Due Diligence (EDD) programs.We are seeking a detail-oriented and proactive individual to join our team as an AML Risk Assessment Action Plan Owner. This role is critical to the ongoing effectiveness of our AML program. The successful candidate will be responsible for managing the action plan stemming from our annual MLRA, ensuring timely resolution of identified issues and proper documentation through the remediation lifecycle.Key Responsibilities and Requirements:<ul><li>Serve as the primary owner of the MLRA Action Plan, capturing, documenting, and tracking all issues and gaps identified during the risk assessment process.</li><li>Collaborate with Line of Business, Market Compliance Officers, and control owners to define appropriate corrective actions and ensure accountability.</li><li>Establish and monitor timelines for issue resolution and escalate risk of delay or non-remediation when appropriate.</li><li>Maintain comprehensive documentation of issue status, supporting evidence, and closure rationale in accordance with internal policies and regulatory expectations.</li><li>Provide regular reporting and updates to senior management.</li><li>Support continuous improvement of the MLRA process, including integration of assessment outcomes into broader compliance initiatives.</li></ul>Minimum Qualifications<ul><li>Approx. two years of experience in Compliance, Banking and/or other risk management disciplines preferred.</li><li>Excellent project management skills with the ability to prioritize and manage multiple deliverables.</li><li>Exceptional communication and interpersonal skills, with the ability to influence cross-functional teams.</li><li>Self-starter, dependable, and adaptable with a proven ability to work independently or within a team environment as required.</li><li>Proven ability to develop presentation materials with clear and concise messaging.</li><li>Comfortable presenting reports to higher band levels.</li><li>Analytical skills, attention to detail and ability to review data and report.</li><li>Expert-level Excel skills (e.g. complex calculations, pivot tables creation / manipulation, macros).</li></ul>Preferred Qualifications<ul><li>Undergraduate degree.</li><li>Prior experience with risk assessments, issue management and/or compliance program oversight.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Analyst-Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.&nbsp; The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.The objective of the Operational Risk Management (ORM) Process Risk Reduction and Operational Risk Analytics team is to address identified systemic operational risks, to ensure the integrity and efficiency of business processes, and maintain the alignment of risk reduction efforts through well-executed risk mitigation and remediations activities. The team does this through analyzing data and looking for themes across the company’s processes and operational risk stripes using advanced analytics tools, in addition to quantifying operational risks, developing key risk indicators (KRIs), key performance indicators (KPIs), and operational risk metrics to assess risk exposure.Operational Risk Management (ORM) is looking for a Manager of Process Risk Reduction and Operational Risk Analytics to lead a diverse team of high-performing professionals focused on identifying emerging risks, performing analytics and reporting and ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Manager, Process Risk Reduction and Operational Risk Analytics will:<ul><li>Identify emerging risks by scanning the external and internal environment to identify new and evolving risks that could impact the enterprise’s operations</li><li>Use advanced risk analytics models and tools to predict and quantify operational risks; monitor risk trends using analytics and data sources to track trends and assess potential impacts to the organization</li><li>Monitor key risk indicators (KRIs), key performance indicators (KPIs) and operational risk metrics to assess risk exposure</li><li>Contribute to forward looking insights and strategic recommendations based on analytics to prepare American Express for long-term risk scenarios</li><li>Collaborate with other business units to develop and implement control measures to mitigate identified risks, ensuring a proactive rather than reactive approach</li><li>Contribute to establishment of enterprise priorities for proactive risk reduction</li><li>Regularly monitor the execution of controls within business processes and conduct reviews of the control inventory to ensure they are effective and aligned with risk appetite</li><li>Stay connected with external experts and industry forums to keep up with best practices and peer developments and stay updated on emerging regulatory changes</li></ul>Qualifications:&nbsp;<ul><li>Experience in operational risk management (e.g., within Risk, Internal Audit, or Control Management function) and has a deep understanding of operational risk frameworks and regulatory requirements for larger financial institutions</li><li>Experience in a large financial institution is preferred due to unique regulatory, operational and financial risks such institutions face</li><li>Demonstrated experience leveraging data analytics tools (e.g., Excel, SQL, Tableau) to extract insights, identify trends, and inform business decisions</li><li>Understanding of the financial sector’s regulatory environment and its implications for operational risk management</li><li>Understanding of global risks including international markets, geopolitical risks and global macroeconomic trends</li><li>Strong communication and interpersonal skills</li></ul>ORMCM&nbsp;Annual Range: $80,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager Operations Risk Management

<h4>Description</h4> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a NPO Outreach Specialist to work in Westlake, TX or Salt Lake City, UT. The Role The NPO Outreach Specialist is a member of the NPO Outreach team and is responsible for providing excellent service to our grant recommended nonprofit organizations. This position plays a meaningful role in helping our donors ensure their funds make an impact by supporting thousands of non-profit organizations to receive contributions quickly and securely. As a team member on our diverse and inclusive team, your main responsibilities will be researching and outreach to key charity contacts, validating non-profit information, and providing timely and accurate processing of enrollments into our Electronic Funds Transfer Program (EFT). Outreach may include cold-calling, emails, and support to targeted nonprofits. As a member of Fidelity Charitable’s Service Delivery team, the NPO Outreach Specialist will be part of a highly motivated, fast paced team, must have a strong understanding of service operations, and be able to manage priorities well. This role may be responsible for some tier 1 technical support for charities and tier 2 product level support for our plan administrators and donor population. The Expertise and Skills You Bring <ul><li>Bachelor's degree and 2 years of experience in customer service or service operations, or equivalent work experience </li></ul><ul><li>Strong and effective verbal and written communication skills </li></ul><ul><li>Demonstrates attention to detail, with good follow-through </li></ul><ul><li>Strong interpersonal, planning, multi-tasking, and time leadership skills </li></ul><ul><li>Demonstrates strong problem-solving skills </li></ul><ul><li>Ability to work under pressure and within tight deadlines </li></ul><ul><li>Demonstrates ability to identify and mitigate potential areas of risk </li></ul><ul><li>Technical proficiency </li></ul><ul><li>Ability to meet overtime commitments </li></ul><ul><li>Ability to understand and work in Fidelity systems such as XTRAC, RepApp, Genesys (not required) </li></ul><ul><li>Proficiency with Microsoft Office applications required </li></ul><ul><li>Work hours are M-F 8:30 a.m. – 5:00 p.m. CT, with extended hours as needed </li></ul> ? The Team The NPO Outreach Team works with nonprofits to ensure they quickly and securely receive grants through electronic funds transfers. The team works directly with nonprofits to help them enroll in the program and collaborates with other service delivery organizations to communicate with and support nonprofits. Our work is critical to moving the organization and our grantmaking to digital payment methods. Company Overview Fidelity Charitable (<a href="http://www.fidelitycharitable.org" target="_blank">www.fidelitycharitable.org</a>), a donor-advised fund, is one of the largest public charities in America. Since 1991, Fidelity Charitable has helped donors support over 200,000 nonprofit organizations with more than $25 billion in grants. In 2021, our donors granted over $10B to charitable organizations. Our greatest asset as an organization is our people and our mission to?grow the American tradition of philanthropy?by providing programs that make charitable giving accessible, simple, and effective.

Fidelity TalentSource

NPO Outreach Specialist

<h4>Description</h4>The RoleAs a full stack engineer with the Brokerage and Digital Experience Engineering (BDXE) chapter area, you will be part of a diverse and collaborative team, laser-focused on delivering outstanding solutions. You will work across a wide range of technologies, bringing deep technical experience across Angular, NodeJS, micro-services, and cloud.The Value You DeliverAs a Full-Stack engineer in BDXE, you will be responsible for:<ul><li>Working on the account opening and maintenance experience product, as part of an agile SCRUM team </li><li>Developing, maintaining, and testing solutions across the Angular-Node-API-AWS tech stack </li><li>Performing code reviews, unit testing, and integration testing </li><li>Identifying and resolving issues within the production and non-production environments </li><li>Strong communicating with peers and partners across BDXE chapter area and the wider company </li><li>Documenting &amp; sharing technical solutions and diagrams </li><li>Implementing solutions that align with the wider Fidelity technology strategy </li></ul>The Expertise and Skills You Bring<ul><li>Bachelor's / Master’s degree or equivalent in Computer Science or Engineering. </li><li>Designing, developing, and maintaining Node JS, and/or Process Automation based applications in a fast-paced Scrum environment. </li><li>Design and Development of front-end solutions using Angular, JavaScript, Typescript, CSS, HTML &amp; Browser Developer tools. </li><li>Designing and implementing continuous JS environments using Webpack, Grunt, Gulp, etc. </li><li>Effectively employ DevOps, Automated Testing and Continuous Delivery using technology such as Groovy, Jenkins, Concourse. </li><li>Exposure to native mobile development on iOS and/or Android. </li><li>Strong understanding of Computer Science fundamentals (Data Structures, Algorithms). </li><li>Knowledge of HTTP based interactions, REST, Networking and how the internet works. </li><li>Strong Version Control, Branching strategies and Git skills. </li><li>Hands on experience working with package management using Node.js, NPM, Express. </li><li>Proven expertise and mindset of employing Automation for Development, Testing &amp; Deployment. </li><li>Appetite for learning new skills and constant learning. </li></ul>The TeamThe BDXE team builds and maintains digital solutions that enable retail customers to do transactions like account opening, money transfer, trading etc.Our Product Area is Core Experience (CoreX) which is comprised of 4 squads based in North Carolina and Salt Lake City. The CoreX portfolio consists of products like retail Account Opening, Account Management, Bank Linking, Money Transfer and Transfer of Assets. Our primary tech-stack is Angular, Node.js, REST/Graph APIs, and AWS.

Full Stack Engineer

<h4>Description</h4><h4>Full Stack Engineer</h4>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Engineer to work in Salt Lake City, UT!<h4>The Role</h4>Our teams build APIs and Digital capabilities that support Fidelity’s large scale digital presence. You will help us craft and develop re-usable APIs that focus on customer experience needs and optimize quality and deployment practices. You’ll contribute to the entire development lifecycle from concept to deployment as a member of an agile team.<h4>The Expertise we’re Looking For</h4><ul><li>You have a passion for technology and can navigate your way across sophisticated and rapidly-changing landscapes by staying on top of latest trends and thrive by sharing knowledge </li><li>Are a creator, a doer, and a disruptor who will help us solve real-life problems and meet real customer needs </li><li>Self-starter, who actively challenges status-quo, is curious and not afraid to ask “Why” and “What if”? </li><li>Thoughtful about cycle time and use CI/CD practices, tools to rapidly deploy changes to customers while minimizing risk using practices like A/B tests, blue-green deployments, and feature toggles </li><li>Stay on top of Algorithms, Data Structures and Design Patterns and love the challenge of building highly scalable systems that can support thousands of transactions/sec </li><li>Have an attitude of test first development and are experienced in modern test frameworks </li><li>Are data-driven and can measure, collect and use data to make decisions. We understand the value of intuition and the need to balance decisions accordingly </li></ul><h4>The Skills You Bring</h4><ul><li>5+ years of hands on software development experience in Java Web services and API solutions. </li><li>Hands-on experience with Service Oriented Architecture (SOA), building RESTful services, XML/JSON, and modern Application Servers </li><li>Proficient in Java, J2EE, Spring MVC, Spring Core and JavaScript </li><li>Deep understanding of API design, including versioning, isolation and micro-services </li><li>Experience in API documentation framework (Swagger) </li><li>Experience with DevOps, Continuous Integration and Delivery tools like Jenkins, Maven, uDeploy, Stash and Docker </li><li>Application in developing highly scalable distributed systems using Open source technologies </li><li>Proven experience of testing frameworks like JUnit, Mockito, Spring Test </li><li>Knowledge of web application development using JSP, HTML, CSS/SASS, JQuery, Angular and NodeJS </li><li>Experience in Agile methodologies (Kanban, SCRUM) </li><li>Knowledge of cloud computing environments and applications (AWS, Azure) </li><li>Knowledge of relational and NoSQL database management systems </li></ul><h4>The Value You Deliver</h4>Brokerage Digital Experience (BDXE) team we support applications and tools that provide capabilities like Online money movement, Account management, Bill pay services and Account opening for Fidelity's retail and workplace customers. This position will play a key role in delivering new and improving existing digital capabilities to provide the best customer experience.<h4>Dynamic Working</h4>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

The Role As a full stack engineer with the Brokerage and Digital Experience Engineering (BDXE) chapter area, you will be part of a diverse and collaborative team, laser-focused on delivering outstanding solutions. You will work across a wide range of technologies, bringing deep technical experience across Angular, NodeJS, micro-services, and cloud. The Value You Deliver As a Full-Stack engineer in BDXE, you will be responsible for: <ul> <li>Working on the account opening and maintenance experience product, as part of an agile SCRUM team </li><li>Developing, maintaining, and testing solutions across the Angular-Node-API-AWS tech stack </li><li>Performing code reviews, unit testing, and integration testing </li><li>Identifying and resolving issues within the production and non-production environments </li><li>Strong communicating with peers and partners across BDXE chapter area and the wider company </li><li>Documenting &amp; sharing technical solutions and diagrams </li><li>Implementing solutions that align with the wider Fidelity technology strategy </li></ul> The Expertise and Skills You Bring <ul> <li>Bachelor's / Master’s degree or equivalent in Computer Science or Engineering. </li><li>Designing, developing, and maintaining Node JS, and/or Process Automation based applications in a fast-paced Scrum environment. </li><li>Design and Development of front-end solutions using Angular, JavaScript, Typescript, CSS, HTML &amp; Browser Developer tools. </li><li>Designing and implementing continuous JS environments using Webpack, Grunt, Gulp, etc. </li><li>Effectively employ DevOps, Automated Testing and Continuous Delivery using technology such as Groovy, Jenkins, Concourse. </li><li>Exposure to native mobile development on iOS and/or Android. </li><li>Strong understanding of Computer Science fundamentals (Data Structures, Algorithms). </li><li>Knowledge of HTTP based interactions, REST, Networking and how the internet works. </li><li>Strong Version Control, Branching strategies and Git skills. </li><li>Hands on experience working with package management using Node.js, NPM, Express. </li><li>Proven expertise and mindset of employing Automation for Development, Testing &amp; Deployment. </li><li>Appetite for learning new skills and constant learning. </li></ul> The Team The BDXE team builds and maintains digital solutions that enable retail customers to do transactions like account opening, money transfer, trading etc. Our Product Area is Core Experience (CoreX) which is comprised of 4 squads based in North Carolina and Salt Lake City. The CoreX portfolio consists of products like retail Account Opening, Account Management, Bank Linking, Money Transfer and Transfer of Assets. Our primary tech-stack is Angular, Node.js, REST/Graph APIs, and AWS.

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a NPO Outreach Specialist to work in Westlake, TX or Salt Lake City, UT. The Role The NPO Outreach Specialist is a member of the NPO Outreach team and is responsible for providing excellent service to our grant recommended nonprofit organizations. This position plays a meaningful role in helping our donors ensure their funds make an impact by supporting thousands of non-profit organizations to receive contributions quickly and securely. As a team member on our diverse and inclusive team, your main responsibilities will be researching and outreach to key charity contacts, validating non-profit information, and providing timely and accurate processing of enrollments into our Electronic Funds Transfer Program (EFT). Outreach may include cold-calling, emails, and support to targeted nonprofits. As a member of Fidelity Charitable’s Service Delivery team, the NPO Outreach Specialist will be part of a highly motivated, fast paced team, must have a strong understanding of service operations, and be able to manage priorities well. This role may be responsible for some tier 1 technical support for charities and tier 2 product level support for our plan administrators and donor population. The Expertise and Skills You Bring <ul> <li>Bachelor's degree and 2 years of experience in customer service or service operations, or equivalent work experience </li></ul> <ul> <li>Strong and effective verbal and written communication skills </li></ul> <ul> <li>Demonstrates attention to detail, with good follow-through </li></ul> <ul> <li>Strong interpersonal, planning, multi-tasking, and time leadership skills </li></ul> <ul> <li>Demonstrates strong problem-solving skills </li></ul> <ul> <li>Ability to work under pressure and within tight deadlines </li></ul> <ul> <li>Demonstrates ability to identify and mitigate potential areas of risk </li></ul> <ul> <li>Technical proficiency </li></ul> <ul> <li>Ability to meet overtime commitments </li></ul> <ul> <li>Ability to understand and work in Fidelity systems such as XTRAC, RepApp, Genesys (not required) </li></ul> <ul> <li>Proficiency with Microsoft Office applications required </li></ul> <ul> <li>Work hours are M-F 8:30 a.m. – 5:00 p.m. CT, with extended hours as needed </li></ul> ? The Team The NPO Outreach Team works with nonprofits to ensure they quickly and securely receive grants through electronic funds transfers. The team works directly with nonprofits to help them enroll in the program and collaborates with other service delivery organizations to communicate with and support nonprofits. Our work is critical to moving the organization and our grantmaking to digital payment methods. Company Overview Fidelity Charitable (<a href="http://www.fidelitycharitable.org/" target="_blank">www.fidelitycharitable.org</a>), a donor-advised fund, is one of the largest public charities in America. Since 1991, Fidelity Charitable has helped donors support over 200,000 nonprofit organizations with more than $25 billion in grants. In 2021, our donors granted over $10B to charitable organizations. Our greatest asset as an organization is our people and our mission to?grow the American tradition of philanthropy?by providing programs that make charitable giving accessible, simple, and effective.

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